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Group 1 Chrysler Dodge Jeep Ram Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.5
1,171 Reviews
Call Dealership (469) 698-2100

970 East I-30

Rockwall, TX

75087

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Showing 1,171 reviews

July 16, 2026

Good selection of vehicles, the sales person Shirley was very helpful explaining all the ends and outs f the vehicle. More

by getouttadg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shirley James, Chad
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July 15, 2026

New truck with 4k miles had both batteries completely dead. Took 4 business days to diagnose bad battery, and when I got in the truck after "repair" the check engine light was still on. They stated the b More

by Bunting
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paul Morgan
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July 14, 2026

Service was great timely and minor problems taking care of and that's all I have to say More

by rchristian1064
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jul 15, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

July 13, 2026

Great sells and finance! Very satisfied with the way numbers where worked out and how they went above and beyond to make sure I was a very happy customer! More

by danielvargas12487
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Miles, Chad Hickman
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Jul 14, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 13, 2026

Justin always does an outstanding job making sure I'm happy. Very professional and positive service. More

by thomas.crumplar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kirby
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Jul 15, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

July 13, 2026

These folks do a great job. Always very professional. Always get my jeep maintenance done there. More

by fortnerkendall28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
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Jul 15, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we are so happy to read such a great review about Group 1 Chrysler Dodge Jeep RAM Rockwall! If you have any further questions, please don't hesitate to reach out!

July 13, 2026

I was very happy with my new service writer Christina when I brought my Durango in for its regular service. This was my first experience with Christina and she was very friendly very helpful and very pun More

by Sir ^V^ampyre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Jul 15, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Thank you for taking the time to share your experience! We're delighted to hear that Christina provided you with friendly, helpful, and punctual service during your recent visit. We'll be sure to recognize her for making such a positive first impression. We truly appreciate your feedback and are grateful that you chose us for your Durango's service. If there is anything we can do to make your next visit even better and earn a 5-star review, please don't hesitate to let us know. We value your business and look forward to serving you again in the future! Michael Gunter Service Director 469-698-2133

July 13, 2026

Justin did a great job keeping me aware of my Jeeps progress in service. He was also open and aware enough to answer any questions l had. Thanks More

by dalw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jul 15, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 11, 2026

Waited 4 and a 1/2 hours for a 15 minute oil change? What the xxxx what's total vehicle would be done at 4:30?And it wasn't done till five thirty More

by kerr111dr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina
Report | Print
Jul 15, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Thank you for sharing your feedback. We sincerely apologize for the extended wait you experienced during your recent visit. We understand how frustrating it is to expect a quick service like an oil change and end up waiting significantly longer than anticipated. While unexpected delays can sometimes occur, we recognize the importance of providing accurate time estimates and keeping our customers informed throughout the service process. We regret that we fell short of those expectations. We appreciate you bringing this to our attention, as your feedback helps us improve our scheduling and communication. Thank you for your feedback, and we hope to have the opportunity to provide you with the level of service you deserve in the future. Michael Gunter Service Director 469-698-2133

July 11, 2026

Just Kirby was pleasant to work with and goes the extra mile! Excellent customer service! Will Be returning! Thanks More

by angelace00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kirby
Report | Print
Jul 13, 2026 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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