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Rockwall Chrysler Jeep Dodge RAM

Rockwall, TX

Overview
Reviews
4.5
945 Reviews
Call Dealership (469) 698-2100

970 East I-30

Rockwall, TX

75087

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Showing 945 reviews

August 25, 2023

Service department very unprofessional, did not communicate at all after technician diagnosed vehicle, just went ahead with “repair”. Issue still present, if not worse after the “software update re More

by ryan.sowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Vigil
Report | Print
August 25, 2023

Great service from courtney yes y y y y y y y y y y More

by Clynch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Report | Print
Aug 30, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

August 25, 2023

Dusty kept me informed throughout the process. Even though the dealership did not have the part she kept me in the loop. More

by Bbkkww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty
Report | Print
Sep 06, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

We are thrilled that Dusty provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 21, 2023

The service rep Christina was great but the "dealership" sent a coupon for a full synthetic oil chang for $29 which was xx. It has small print to bait and switch. She at least set it to $49. More

by tameo_98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Report | Print
Sep 24, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience with us, and we appreciate your positive feedback regarding Christina's service. We're sorry to hear about the coupon issue you encountered. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 18, 2023

Very professional and were attentive to the care of my car while it was at the dealership More

by susanhipps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey and Kane
Report | Print
Aug 26, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 16, 2023

I come here often to get my wife’s oil changed and it’s always outstanding customer service. More

by mmsmith618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
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Aug 18, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

We are glad we could help!

August 16, 2023

I enjoyed my experience at Rockwall Jeep. Informative, efficient and smooth service. I will be back for my next Jeep! More

by JP
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy Le
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Aug 18, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

We appreciate your positive review about your recent experience with us!

August 15, 2023

Customer service is top notch! K. Patterson was extremely friendly and professional. All advisors were very helpful. More

by stephsloan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kane patterson
Report | Print
Aug 17, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you so very much for your kind words! We are thrilled to hear that you are pleased with the service provided by Kane Patterson and our service staff. It will always be our pleasure to service your vehicle. Know that we value your business and thank you for your Five-Star review. We will look forward to providing you with exceptional service in the future.

August 14, 2023

Shirley is Awesome, she saved the sale after Chris rudeness to my son, Thanks you.. More

by Majic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shirley James
Report | Print
Aug 29, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for bringing this to my attention. I apologize for the dissatisfaction you had with a member of our sales staff. I would like an opportunity to fix this. Please contact me via email. I look forward to hearing from you soon. Kelly McMullen General Manager kmcmullen@rockwalldodge.com

August 12, 2023

It was a very pleasant experience. No surprises with my bill. They did what we agreed to. More

by Neal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Report | Print
Aug 26, 2023 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you, Neal! We thank you for your business and look forward to your next visit!

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