Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Chrysler Dodge Jeep Ram Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.5
1,081 Reviews
Call Dealership (469) 698-2100

970 East I-30

Rockwall, TX

75087

Directions

By Type

Showing 1,081 reviews

December 01, 2025

Took for recall and said the problem was supposed to fix the problem.1 week to the day same engin like came on. Reached out to the dealership and still have not heard back its only been 2 months so I guess More

by Markandsandysampson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake at the service desk
Report | Print
November 30, 2025

Justin was very nice and helpful. . HE DESERVES A RAISE. MADE MY EXPERIENCE PERFECT MOST DEFINITELY WILL BE BACK. More

by marciamcclelland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Dec 02, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 30, 2025

Checked in and the service department quickly handled my state inspection without any unnecessary stress or delay More

by jzfry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron and Jacob
Report | Print
Dec 02, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 28, 2025

Made an appointment a few weeks ahead of time, and we I got there I was immediately greeted. Erica, our advisor knew why I was there got my info and go lt us out there quickly. They texted as soon as the v More

by Perry W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
Nov 29, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Chrysler Dodge Jeep RAM Rockwall! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 26, 2025

Slow service. My service agent was busy and nobody would step up to assist. One agent told her, he was busy then spent the next half an hour talking to other ser More

by dmj9405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica
Report | Print
November 24, 2025

They took care of the service I requested and updated me about the status of my vehicle. More

by lm7rojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Nov 25, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 22, 2025

They fit me in last minute and were realistic with the time frame to complete the work while keeping me informed of progress without any surprises to cost More

by Jackinsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Nov 24, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

November 19, 2025

Took my truck in for an oil change only. The service tech said it should take about an hour. I never received a notification that my truck was ready. I went back to the dealership 4 hours la More

by Walter.twila@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Nov 24, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

I apologize for this as it should not have happened, the communication about your truck should have been better. Thank you for your feedback, I will be taking it back to my team as a learning experience so we can improve this in the future, if you would like to discuss this further please feel free to reach out to me directly. Thank you Michael Gunter Service Director 469-698-2133

November 14, 2025

Christina provided excellent service and she went the extra mile to work with our warranty company to get what I needed covered. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Rico
Report | Print
Nov 15, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Joe, we're happy you found our staff to be so supportive during your experience here at Group 1 Chrysler Dodge Jeep RAM Rockwall. Please don't hesitate to reach out if there's anything additional we can do for you.

November 14, 2025

Fast and efficient! They got us in and out in no time! Thank you CDJR! More

by Brittswart11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Nov 17, 2025 -

Group 1 Chrysler Dodge Jeep Ram Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
2
...
109