Rockland Hyundai

Worst business I have walked into. Stay away from this dealership. This letter is officially to inform you how disappointed I am with your dealership and your brand, let me tell you th Stay away from this dealership. This letter is officially to inform you how disappointed I am with your dealership and your brand, let me tell you the story on how I will never buy and will never let anyone that I know buy a Hyundai ever again. Rockland Hyundai sold me a 2016 Subaru Legacy with a little over 71,000 miles for $15,000. I liked the car and saw some small imperfections with it, these imperfections are normal on a used car and I agree to buy it. The carfax that I was shown on the computer but not printed only showed one accident on the front passenger side and no more. Here is where the problems began. The very next day I notice that the car vibrates and makes a shaking noise when just over 1,000 RPM, the belt from the engine makes a squeaky noise, the trunk door does not close properly, water is getting inside the trunk, passenger side doors don't align, noise coming from the dashboard, These are things that can not be determined by just test driving the car. These issues have been confirmed by two other third-party repair shops other than Rockland Hyundai. The treatment that I received by the Sales Manager Tristan and the service advisors Albert and Chris are just jaw-dropping on how terrible it was. First. Albert, when I showed up for my booked appointment in advice, told me that he did not have the time or the people to look at the car after loudly explaining that I left my job early to be there then, he finally got in the car with me and the told me the vibration issue is normal. Second, Tristan George talked to me while texting on his phone and told that I was lucky he was even talking to me because he has nothing to do with the service department. I offer to purchase a more expensive car if they took the car back. Tristan was texting the entire time, after telling him to give me his attention instead of his phone he got angry and did not want to talk to me from then on. Third, Chris told we will look at the issue on Tuesday 01/22/19 when I got there he was just so inconvenience because I asked him to come outside and see the issues. Chris told me that they will fix the leak in the trunk and the belt and they will look into the other things. I picked up the car today 01/29/19 and the only thing that they did was change the engine belt, water still gets into the trunk, the passenger side doors don't align, the noise from the dashboard still there, and I was told once again the vibration noise is normal. I took the car to a body shop that estimated over $3,700 in damage, and the dealer tells me is normal. I have never felt so disrespected as I have inside the Rockland Hyundai dealership. The only people that tried to help me where the salesman Humberto. I will follow up on this case with other agencies, I was lied to and dismissed like I had no value after the sale was done, maybe if I was white and not Hispanic the treatment would have been different. More

Javier is a total professional! When I received my emails from the various car salespeople, Javier’s stood out because he emailed me exactly what I needed to know and did not bombard When I received my emails from the various car salespeople, Javier’s stood out because he emailed me exactly what I needed to know and did not bombard me with more emails and more calls after that! I didn’t feel pressured by him so I called him; he was very personable and didn’t pressure me with a lot of stuff - he listened to my questions and answered them which led me to purchase my car from him the day after I met him at his dealership! He gave me his cell number and said if I ever had a question, to call! To this day, if I have a question, he calls me right back and helps me solve any question or issue I might have! Rockland Hyundai is lucky to have Javier! More

Good salesperson Just bought A Hyundai Kona for my wife. Dealt with Luis Olivier who is really a real salesperson. Shopped around in different dealers but they had som Just bought A Hyundai Kona for my wife. Dealt with Luis Olivier who is really a real salesperson. Shopped around in different dealers but they had some wacky people there. Luis is very professional and knowledgeable about the Hyundai brand. Thank you Luis for everything. We love our new Kona More

Had a great experience purchasing a new car! Charles helped me out a few weeks ago purchasing a new car. It was my first time buying a car, and I wasn't sure exactly what to expect, but Charlie w Charles helped me out a few weeks ago purchasing a new car. It was my first time buying a car, and I wasn't sure exactly what to expect, but Charlie walked me through each step of the process and made the whole thing enjoyable and easy. I felt like he really was there to help me understand my options. More

Got a new Santa Fe! Very good experience. Dealt with Luis Olivier who was a great salesperson and very knowledgable. Hyundai really has step their game up. Went from Mer Very good experience. Dealt with Luis Olivier who was a great salesperson and very knowledgable. Hyundai really has step their game up. Went from Mercedes ML to a Fully loaded Santa Fe which i really love. They were able to lower my payments and give me a vehicle with a lot more equipment that what i had before. Thank you Luis and Rockland Hyundai More

Very Professional and Courteous Employees Have been shopping around for a new car as my old lease is expiring soon. Decided to stop by Rockland Hyundai for a look around and to get some quotes Have been shopping around for a new car as my old lease is expiring soon. Decided to stop by Rockland Hyundai for a look around and to get some quotes on a few of their models. Spoke with Aaron who was very charming and kind. Night and day compared to some other dealerships in the area I've dealt with recently. Aaron answered all of my questions and broke down the process for me with a smile on his face the whole time. He was not aggressive or pushy in attempting to get a sale from me and his sales manager Fausto genuinely made me feel welcomed and treated me as if I were a part of their family. Before leaving I thanked them for making the chore of purchasing a car less daunting than ever before and actually fun! More

Great experience! I had a great experience with Aaron Moreno and Fausto Gonzales. Aaron seems very sincere and trustworthy and gave me a lot of confidence that this is I had a great experience with Aaron Moreno and Fausto Gonzales. Aaron seems very sincere and trustworthy and gave me a lot of confidence that this is the right place for my next big move! More

Amazing Customer Service I had the pleasure of being given such a great shopping for a new car from salesman Aaron Moreno. Not only was he patient but was able to get me a wa I had the pleasure of being given such a great shopping for a new car from salesman Aaron Moreno. Not only was he patient but was able to get me a way better deal than I expected. Would definitely return for a second vehicle should I need It. Thank you for the amazing experience. More

Great Service I walked in without knowing what to expect. I was not planning on purchasing a vehicle at that very moment. I just needed questions to be answer. surp I walked in without knowing what to expect. I was not planning on purchasing a vehicle at that very moment. I just needed questions to be answer. surprisingly I was treated as nothing less than a potential buyer and given very useful information. Thanks again Aaron Moreno and Tristan George. More

Great experience Ronald Cadet found me the car I really wanted and he was great and helped me a lot! He was very knowledgeable and patient. Just love the car. Everyth Ronald Cadet found me the car I really wanted and he was great and helped me a lot! He was very knowledgeable and patient. Just love the car. Everything I wanted. Great salesperson you have here. More