Rochester Hills Chrysler Jeep Dodge

Rochester Hills Chrysler Jeep Dodge responded

We are so happy to hear that Vince made your experience so easy and enjoyable. We strive for excellent customer service and it is great to hear that Vince is doing a great job. Thank you for the feedback, we hope to see you again soon!

Rochester Hills Chrysler Jeep Dodge responded

Thank you for taking the time to fill us in on your experience. We are so glad our team could help you find a car that you love and we greatly appreciate your recommendations. Enjoy your new Jeep, we hope to see you soon!

Rochester Hills Chrysler Jeep Dodge responded

That's what we like to hear! It's good to know that our team took such great care of you and your Jeep. Thank you for your excellent review!

Rochester Hills Chrysler Jeep Dodge responded

Thank you for the great review! Our staff will appreciate the kind words. They are among the best! We look forward to working with you again in the future on anything else you may need! Thank you again!

Rochester Hills Chrysler Jeep Dodge responded

Thank you for the great review! We are always happy to hear that we could provide such a great car buying experience for our customers! Please let us know if there is anything else we can do for you.

Rochester Hills Chrysler Jeep Dodge responded

Terry, Here at Rochester Hills Chrysler Dodge Jeep Ram, we strive to treat customers with the honest, informative care they deserve. Please let us know how we can help again in the future, and enjoy your new car!

Rochester Hills Chrysler Jeep Dodge responded

Thank you so much for all of your support! We really appreciate your continued loyalty to our dealership and we'll keep working hard to make sure everything you need is taken care of whenever you come in to see us. Thanks again!

Rochester Hills Chrysler Jeep Dodge responded

We're happy to hear that Steve treated you with the professionalism and courtesy that you deserve. Thank you for your kind words and your excellent review!

Rochester Hills Chrysler Jeep Dodge responded

Thank you for your feedback. We are very concerned that you didn’t feel you were treated properly during your recent visit. We would like to first apologize on behalf of your salesperson and our dealership for getting busy and making you wait in the lounge for so long. That is completely our mistake and we have adapted our processes and put checks in place to ensure that type of situation never occurs again for any of our customers. We are troubled, however, by your inaccurate statements regarding your salesperson. Mike has only worked at two dealerships and we believe your other statements to also be false and slanderous. We understand your frustration and we appreciate hearing legitimate feedback so we can grow and better service our community, but we stand by the integrity of team members and we object to such a dishonest assessment. We would be happy to speak with you about this further and we encourage you to call Michelle Yurek, our Sales Manager, at 248-659-3213 at your convenience. Thank you again.

jbadella responded

What statements are false and slanderous?! I'm baffled that you "think" I'm stating false statements when in fact this was the encounter my husband and I had with Mike. How are you so confident that none of this happened? Did you or anyone actually witness this? Must be going off of what Mike said because it was just Mike, my husband and I that encountered these unethical series of situations. So please do not mistake what actually happened to what you would "hope" didn't happen because these are your employees and they do not make these kinds of mistakes. Maybe I had the amount of dealerships he has worked for in the past inaccurately but have you actually followed up with those dealerships he had been with in the past to get recommendation? I'm sure not because if you did then you would get the details of Mike's work ethics. After my experience I found from at least three different consumers who has worked with Mike in the past about his past encounters with previous dealerships. It was a frustrating experience because I did purchase a lease through your dealership this past February with Mike. Made a final appointment to sign and purchase the vehicle at 6pm, we were literally down the street when Mike called and stated "They cleaned out the wrong truck and the cleaning shop is already closed so we cannot do anything until the morning." Ok no problem we understood the situation, mistakes happen. Come the next morning we ended up at the dealership for a few hours which we didn't find was necessary when all we had to do is sign and drive. I wasn't fond of the transaction. My husband witnessed Mike forging my signature and stated "Look I can sign your name better than you can, no need for you to be here." Yet, you Michelle are so confident this didn't actually happen. You are simply taking the word of Mike and agree fully that I'm stating false statements. Who has time to make statements up? I wanted your dealership to know the experience that we had. I'm sure there has plenty of great experiences, unfortunately we were not so lucky. Shows what kind of management you run as well protecting all your employees even though he in fact did all this unprofessionalism and we as customers had to witness that yet you do not want to believe our worst experience we ever had with a salesman at any dealership actually happened with one of your employees. It was my mistake to still pursue with Mike to lease another vehicle through your dealership later that month. I specifically gave Mike all the details of the vehicle that I wanted but for some reason he didn't want me to get that vehicle with the options I wanted and kept throwing other vehicles and models that I would save more money with. Again, that was not what I requested but of course I ended up still getting the run around and purposely making me wait in the lobby for over an hour on a Saturday and leaving for the day without mentioning anything. My calls and text to him during that time, he wouldn't respond but the manager (not sure if manager but another employee stated he was in charge at the moment) seen my frustration and apologized, called Mike and he right away apologized and text me right away. This is not the kind of business I want to deal with, I'm bringing you business, you are making money from me!!! Thank God that I didn't end up leasing another vehicle through Mike and I found the car that I wanted with no hesitations through a different dealership within two days!!! Sooner or later these acts will follow up with Mike if he keeps up any acts of this kind. I really hope no one else gets the experience that we went through!!!