Rochester Hills Chrysler Jeep Dodge

Perfect service I came in without an appointment talked to a service advisor he understood the problem and had the shuttle take me home 5hours later my car was ready to a service advisor he understood the problem and had the shuttle take me home 5hours later my car was ready More

Quality work in a reasonable amount of time. All work was covered with my extended warranty service contract. Courteous and professional interactions, consistent and detailed updates. covered with my extended warranty service contract. Courteous and professional interactions, consistent and detailed updates. More

Great! Mike and Kathy went out of their way to make me feel like I was their only customer and giving me a number of options to quickly review. feel like I was their only customer and giving me a number of options to quickly review. More

Sales and sales manager were excellent. Met all of my needs in a timely basis. I will use them again. Gave me multiple vehicles to drive and consider. needs in a timely basis. I will use them again. Gave me multiple vehicles to drive and consider. More

Oil change service and tire rotation . Oil is leaking from the drain plug. Computer was not reset to show change. Poor follow-through. Problems were only discovered after I left an . Oil is leaking from the drain plug. Computer was not reset to show change. Poor follow-through. Problems were only discovered after I left and saw oil on the floor of my garage. Warning light went on to say I needed an oil change after I went home. More

Keeping my 2005 MiniVan on the road The dealership operates efficiently and with a smile. The service request is performed smoothly. The facility is clean. Free shuttle service is avail The dealership operates efficiently and with a smile. The service request is performed smoothly. The facility is clean. Free shuttle service is available or you can relax in their waiting room just off the showroom. More

Rochester Chrysler dealership was nothing but Rochester Chrysler dealership was nothing but professional and attended to All my car care needs with kindness. I would recommend their service depar Rochester Chrysler dealership was nothing but professional and attended to All my car care needs with kindness. I would recommend their service department to every person I know. More

I bought several cars from Darren and will probably get my next car from him too.he seems to go the extra mile. Sent my brother there too. my next car from him too.he seems to go the extra mile. Sent my brother there too. More

Paperwork not correct at delivery The paperwork was not correct at delivery. I asked for 3 year loan and it was written for 4 year. Also asked for new plate, but paperwork was written The paperwork was not correct at delivery. I asked for 3 year loan and it was written for 4 year. Also asked for new plate, but paperwork was written for transfer. I called 1st thing the morning of delivery to confirm these request, so there should have been no excuse for the paperwork to be wrong when the vehicle was picked up. They were accommodating on fixing these issues, but I expected better service. More

For the second time, dealer did not properly torque lugs after wheel rotation. This happened ON TWO CONSECUTIVE wheel rotations! Dealer apologized, and offered only a free rotation to compensate, but has after wheel rotation. This happened ON TWO CONSECUTIVE wheel rotations! Dealer apologized, and offered only a free rotation to compensate, but has not offered any acceptable explanation for returning my vehicle to me in an unsafe condition...twice. Dealer also has not offered any explanation as to how this same issue will be prevented in the future. Will go elsewhere for service. More