Rochester Hills Chrysler Jeep Dodge

Service was timely, staff was extremely helpful and friendly. Quality of work performed was good and completed accurately. friendly. Quality of work performed was good and completed accurately. More

Took my Pacifica in for factory recall update of the stop start feature. I told the advisor the stop start was not working. The only thing I am sure was done to my car was, it was moved from the the servic start feature. I told the advisor the stop start was not working. The only thing I am sure was done to my car was, it was moved from the the service intake area to the parking lot on the other side of the building. My stop start still was not working and the "service" hadn't even checked the tire pressures. I called the intake agent who told me "it was just a computer update and testing the vehicle to see if it took wasn't part of the servicing. I could bring it back and wait around until they could look at it again.". I made an appt. and went home and googled stop start. What I learned was stop start is temperature sensitive and I was doing short run errands on a very cold winter day. I called and cancelled my appt. to take the car back. I received a text to sign in for my appointment and saw that I would have been charged $115 to have the stop start evaluated after the recall update. This was not a good experience and left me feeling that Rochester Chrysler is not a trustworthy or knowledgeable dealership. More

Very prompt service and courteous people working there. I was concerned about a smell that turned out to be nothing, but gave me peace of mind. was concerned about a smell that turned out to be nothing, but gave me peace of mind. More

Happy with this dealer. They have always been respectful and professional. Will continue using them for all services and professional. Will continue using them for all services More

Amazing service. The staff were all hard working and made the buying experience pain free. the buying experience pain free. More

Great customer service. Our vehicle service was completed in a timely manner by professional and courteous staff. in a timely manner by professional and courteous staff. More

Great service and communication throughout our warranty repair and body shop repairs. They completed the work thoroughly and professionally. repair and body shop repairs. They completed the work thoroughly and professionally. More

Satisfied with my oil change and tire rotation done I’m a timely manner - thank you! timely manner - thank you! More

Very poor experience with my recent work. Sadly lacking in customer service and communications. Could not get hold of anybody I’m service. Didn’t return voice messages. Service was not done as I reques in customer service and communications. Could not get hold of anybody I’m service. Didn’t return voice messages. Service was not done as I requested More

Just amazing how much a remote transition can take place? Thanks for your time in helping me out with my car? Thanks for your time in helping me out with my car? More