Roberts Motors
Alton, IL
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341 Reviews of Roberts Motors
Recently took our 2013 Escape in for oil change and to look at brakes. Oil change was completed in a timely manner and we were told that the brakes were still good and would not require replacement at thi look at brakes. Oil change was completed in a timely manner and we were told that the brakes were still good and would not require replacement at this time. Appreciated being told they could wait and not just replacing them because they my be bad. More
I was very satisfied with the Quick Lane service at RobertsMotors. I made an appointment in advance which worked out well for me. The staff was friendly and professional. RobertsMotors. I made an appointment in advance which worked out well for me. The staff was friendly and professional. More
I have had my vehicle serviced for 7 years now only at Roberts. All though I love the quality of service, I feel the service team was a little more friendly and make you they are thankful for our busines Roberts. All though I love the quality of service, I feel the service team was a little more friendly and make you they are thankful for our business. This last round I had a full oil change & front brakes. During their check they noted the horn didn't work, but no one told me and it wasn't fixed or even asked if I wanted it fixed. I had also asked for tires to be rotated but they weren't. The lady where you pay is ALWAYS ALWAYS friendly. Just feel in the last few years businesses have forgotten what true QUALITY service is. Love the new service hours!!! More
Very happy with the trade in and purchase process. Only thing was inconvenient was my power of attorney was not excepted for my over the road truck driver husband. That was the whole purpose of us getting thing was inconvenient was my power of attorney was not excepted for my over the road truck driver husband. That was the whole purpose of us getting it. I’ve bought and sold real estate. 1st MisAmerica has it on file. More
I have my Ford Escape serviced here and everyone is helpful and explanatory. They have a great deal for getting an oil change and tire rotation. You can wait there or drop it off and get it later. It t helpful and explanatory. They have a great deal for getting an oil change and tire rotation. You can wait there or drop it off and get it later. It takes about an hour so I just wait in one of their waiting rooms. It's affordable to have it done there and a pleasant experience. The owner and family really seems to care what you think of them and their service as John has reached out to me via email to ask. They want to do a good job and want your business. More
Tim was great. Courteous and no pressure. Easy to work with and follow up was excellent. Have bought all my new Fords here and have always been happy. with and follow up was excellent. Have bought all my new Fords here and have always been happy. More
Love Roberts and had better experience then ever xx the service desk. Sometimes its not so friendly but the last two times have been great!!! service desk. Sometimes its not so friendly but the last two times have been great!!! More
Every time I go to Robert the service is excellent. I would recommend the company and the entire staff a great thumbs up. There's nothing else to say but thank you. would recommend the company and the entire staff a great thumbs up. There's nothing else to say but thank you. More
Awful service department. Second time I’ve been told a part is broke and needed replaced only to find out it wasn’t. Stay away and protect your hard earned money. part is broke and needed replaced only to find out it wasn’t. Stay away and protect your hard earned money. More
I recently bought a Rav 4 from Roberts. Zach Schnare was great to work with as well as the rest of the Roberts team. Thank you Zach Schnare for a great buying experience. great to work with as well as the rest of the Roberts team. Thank you Zach Schnare for a great buying experience. More