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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,000 Reviews
Call Service Center (913) 712-9342

2,000 Reviews of Robert Brogden Buick GMC - Service Center

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November 14, 2022

Thanks Brogden service dept. I will be back for all my service in the future. More

by JMAHONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toby
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Nov 17, 2022 -

Robert Brogden Buick GMC responded

It is great to hear about your recent service experience. We will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Robert Brogden Buick GMC Team

November 14, 2022

$7000 in 3 months and still not fixed. I have submitted a review before this one. More

by DHURLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake Blackman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Robert Brogden Buick GMC Team

Nov 16, 2022 -

DHURLA responded

dhurla@hotmail.com is my email

November 06, 2022

HUGE price increase in basic oil change service without any explanation or communication. $117 for a scheduled oil change that took over an hour is not what I expected. More

by bentleymessner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toby Weiner
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Nov 07, 2022 -

Robert Brogden Buick GMC responded

Thank you for your feedback. Unfortunately, the cost of oil has gone up significantly. Due to this, we’ve had to raise our prices. If you would like to discuss this further, please do not hesitate to reach out to us. Sincerely, The Robert Brogden Buick GMC Team

November 04, 2022

Quotes estimate was 250 to replace a switch and I ended up being charged nearly $400. The switch was 75 and labor was less than an hour. Last time you will see me at this location. More

by CHRISABORREGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t rennet his name
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Nov 07, 2022 -

Robert Brogden Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Robert Brogden Buick GMC Team

November 04, 2022

Service group was very easy to work with. Josh kept me well informed of the status of the vehicle. More

by rferdig
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh in service.
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Nov 07, 2022 -

Robert Brogden Buick GMC responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Robert Brogden Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Robert Brogden Buick GMC Team

November 03, 2022

Went in to get a fan relay replaced without an appointment. They fixed it quickly and sent a text when they finished. More

by leonardadale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
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Nov 07, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Robert Brogden Buick GMC Team

November 03, 2022

Loved working with Toby. Great customer service and follow through. Will be back. Thank you. More

by ROBERT.GRBAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
toby weiner
Report | Print
Nov 07, 2022 -

Robert Brogden Buick GMC responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Robert Brogden Buick GMC Team

October 31, 2022

We took our car in for a recall service at Robert Brogden and ended up buying a new 2022 GMC Terrain Sle! This is our second Terrain Sle. We traded our old Terrain for the new purchase. Tim Lewis was our s More

by retdgasman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamaica Johnson, Service Advisor
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Nov 02, 2022 -

Robert Brogden Buick GMC responded

Congratulations on your new GMC Terrain Sle! Sincerely, The Robert Brogden Buick GMC Team

October 30, 2022

My oil change took a very long time and was overpriced. The quote I was given on a new battery was excessively overpriced as well. More

by woesty25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know the name of the person who helped me
Report | Print
Nov 01, 2022 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. Here at Robert Brogden Buick GMC, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, The Robert Brogden Buick GMC Team

October 29, 2022

I appreciated the quick service and professionalism that the GMC dealership gave us on short notice. More

by TSH62020
Customer Service
Recommend Dealer
Yes
Employees Worked With
Toby, Levi Dinsmore
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Nov 01, 2022 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

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