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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,000 Reviews

2,000 Reviews of Robert Brogden Buick GMC - Service Center

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December 02, 2022

Brought car in because check engine light was on. Took 2 days to fix instead of promised 1. Paid $500, next day check engine light came back on. More

by JKMORBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know name of mechanic.
Dec 02, 2022 -

Robert Brogden Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Robert Brogden Buick GMC Team

Dec 07, 2022 -

JKMORBY responded

I’ve been trying to find a time I can bring car in again and have it fixed so the check engine light stays off. I now have a time scheduled for next week to bring it in again. Since I’ve already brought the car in once and it wasn’t fixed, I’m not expecting to pay again when I bring it in, just get it fixed.

December 02, 2022

I had a problem with my truck, I went in without an appointment. I explained i had to leave town. The Service Department figured out a way to get me in. They went beyond my expectations, which say More

by CHRIS.ANTOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Depatment
Dec 05, 2022 -

Robert Brogden Buick GMC responded

Chris, thank you for your kind words. We feel our service department is what makes Robert Brogden Buick GMC special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Robert Brogden Buick GMC Team

November 30, 2022

Every person worked diligently on my vehicle and got the job done ! I wanna thank everyone for making my truck look great ! The tech was awesome and worked directly with me to find out my needs ! The parts More

by DINSMORELEVI1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh ,Tobey , Jim ,Tracey , Steve
Dec 02, 2022 -

Robert Brogden Buick GMC responded

Thank you for your kind words. We feel our service department is what makes Robert Brogden Buick GMC special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Robert Brogden Buick GMC Team

November 26, 2022

Pleasant friendly service representative. Finished appointment in a timely manner. But, I do think $117 and is a bit much for an oil change!!! More

by Ruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gardner was my service advisor and Larry Hale was the technician
Nov 28, 2022 -

Robert Brogden Buick GMC responded

Ruby, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

November 26, 2022

Everyone was friendly and helpful . I will continue to use you for my service calls. More

by IRIS10332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
Nov 28, 2022 -

Robert Brogden Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

November 25, 2022

I couldn’t be more pleased with buying a vehicle at Robert Brogden Buick GMC! My sales rep Jeff and the manager Phil went to bat for me over and over again. Buying a new vehicle these days can be a lit More

by nsalava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil, Jeff Alstatt
Nov 28, 2022 -

Robert Brogden Buick GMC responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Jeff and Phil's efforts have made the difference in your car-buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Robert Brogden Buick GMC Team

November 19, 2022

Steve was great at keeping me up to date on my vehicle. Joshua was also great at helping with my concerns. Thank you Steve and Joshua! More

by renee26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gardner, Joshua Storey
Nov 21, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

November 19, 2022

The dealership was kind and helpful with all the questions we had. They worked hard to get us the car we wanted. More

by diegoahernandez146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zella Rudolph
Nov 21, 2022 -

Robert Brogden Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Robert Brogden Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Robert Brogden Buick GMC Team

November 18, 2022

Made my new car buying so easy. Good explanation of new features also. Thank you More

by CHARONFISHER
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

November 15, 2022

As true to past experiences, I pulled in without an appointment for some quick service. They gave me an approximate time for the procedure and finished about 20 minutes early! That is much appreciated More

by DGARDNER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Nov 17, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Robert Brogden Buick GMC Team

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