Back

Robert Brogden Buick GMC - Service Center

Olathe, KS

4.3
1,860 Reviews

1,860 Reviews of Robert Brogden Buick GMC - Service Center

Sort by
May 02, 2023

everything was fine nothing more to say. dont need fifteen words words words words words More

by tnchale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zella Rudolph
May 02, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

April 30, 2023

Because the vender is a great person and he attended me well good customer service and the questions I had he answered them all so he’s a greater vender More

by GONZALEZMANUEL2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Robert Brogden Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Robert Brogden Buick GMC Team

April 29, 2023

To expensive has doubled since the last time ive paid for an oil change 138 bucks is crazy will just do it myself next time. Also prices should be told to customers at appointment. More

by BRUCEBRUCE1.AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Robert Brogden Buick GMC responded

It is apparent that your oil change service wasn’t carried out in a satisfactory manner. We hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting us know so we can make the necessary customer service adjustments. Please contact us at your earliest convenience if you’d like to discuss your experience further. We look forward to speaking with you soon. Sincerely, The Robert Brogden Buick GMC Team

April 27, 2023

In for oil change. Fast and friendly and nice area to wait. Very professional staff. More

by justinwelsh43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department was awesome
Apr 28, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

April 27, 2023

The service center was courteous and professional, however they weren't able to diagnose the issue of my battery dying twice in the past month despite the battery checking out good on diagnostics. Th More

by erikankrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Apr 28, 2023 -

Robert Brogden Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

April 26, 2023

Good service. Able to give me a ride to and from the dealership. Fair price. More

by bobwad01
Recommend Dealer
Yes
Employees Worked With
Don’t know
Apr 27, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

April 24, 2023

Awesome people and service! ! Would defiantly recommend to anyone looking for service any time it is needed. More

by BEVERHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zella Rudolph
Apr 24, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

April 23, 2023

The 2015 Yukon Denali is THE worst car I have ever owned. I just traded it in on a Jeep. I felt like Brogden's service department took advantage of me on the engine replacement at 101,000 miles and on the re More

by JEFFRAUENZAHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I feel like Joshua overcharged me on my thermostat repsir
Apr 24, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

April 22, 2023

Zella, Paul, Nate and the team at Robert Brogden are fantastic! Great service, follow up and attention to detail. This is the second vehicle I have purchased from Robert Brogden. More

by chad_homsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zella Rudolph
Apr 24, 2023 -

Robert Brogden Buick GMC responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Robert Brogden Buick GMC Team

April 19, 2023

I had an oil and filter change, but your techs forgot to reset the percent mileage indicator. Now it shows less than 20% left. I am handicapped and it is difficult to drive that far just to have someone r More

by rfulton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
PHILLIP MILLER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Obada Mustafa, Jeff Alstatt, Tino Stowers, Zella Rudolph
Apr 20, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

...
36
...