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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,986 Reviews

1,986 Reviews of Robert Brogden Buick GMC - Service Center

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March 16, 2025

Expensive but service excellent Matt was great above and beyond service and help would recommend More

by JERRYPUTNAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Jerry! We truly appreciate your kind words about our service and Matt's dedication to going above and beyond. At Robert Brogden's Olathe Buick GMC, we strive to provide exceptional support to all our customers. We look forward to assisting you again in the future and encourage you to share your experience with others! Sincerely, The Robert Brogden Buick GMC Team

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March 16, 2025

Thank you, Cedric for taking care of myself and my vehicle in the most professional and polite manner that you could. I live an hour away, but I did purchase my vehicle new here when I pick my vehicle More

by GREATPLAINSLAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind review! We truly appreciate your feedback and are glad to hear that Cedric provided you with professional and polite service at Robert Brogden's Olathe Buick GMC. It's always our goal to make your experience as convenient as possible, and we're happy we could assist with your wife's vehicle as well. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

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March 15, 2025

Todd has always been helpful. Always have to wait an extended period to receive help because they’re are on the phone. Never a quick process to pick up vehicle. This most recent t More

by j_walter59
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the wait times and the issues with the keys during your visit to Robert Brogden's Olathe Buick GMC. We understand how important a quick and smooth process is for our customers. If you have any further concerns, please feel free to reach out to us directly. Your satisfaction is important to us, and we value the opportunity to improve our services. Sincerely, The Robert Brogden Buick GMC Team

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March 08, 2025

Todd did a great job getting the truck in for the tire change. It was done is just over a hour which was well within my expectations. Although I told him I didn't need an alignment, made sure by running t More

by kcstorm50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words about your recent experience at Robert Brogden's Olathe Buick GMC. We're thrilled to hear that you were satisfied with the quick service for your tire change and that Todd went the extra mile to ensure everything was in order. We truly appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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March 07, 2025

Thank you for servicing my truck! See you when it is time for my next service visit. More

by mboyd8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden's Olathe Buick GMC for servicing your truck! We appreciate your feedback and look forward to seeing you for your next service visit. Safe travels until then! Sincerely, The Robert Brogden Buick GMC Team

March 06, 2025

Matt Hoover was excellent! ! He provided a very quick turnaround on a part that had to be ordered from Michigan and had me back on the. Road the following morning.. he diagnose More

by gig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Robert Brogden Buick GMC responded

Thank you for your fantastic review, Gig! We're thrilled to hear about your positive experience with Matt at Robert Brogden's Olathe Buick GMC. It's great to know he was able to quickly diagnose the issue and get you back on the road. We appreciate your recognition of his exceptional service. We look forward to seeing you again for your future automotive needs! Sincerely, The Robert Brogden Buick GMC Team

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March 05, 2025

Scheduled oil change online. Process was easy. Communication with the dealership was great. Service was fast and efficient. They even completed a recall issue while doing my oil More

by alesha_baer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your oil change experience at Robert Brogden's Olathe Buick GMC was smooth and efficient. It's fantastic that our team could also assist with the recall issue during your visit. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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March 05, 2025

Very good service from Todd Kelly, in the service department, he got us in b/4 our appointment time. With a oil change, package, and the running board was stuck, Todd Kelly got up back on the roa More

by MARKCARYN160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Todd in our service department at Robert Brogden's Olathe Buick GMC. It's great to know he was able to assist you with your oil change and fix the running board quickly. We appreciate your trust in Todd and look forward to seeing you again for your future service needs! Sincerely, The Robert Brogden Buick GMC Team

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March 02, 2025

Lacey was very helpful and informative regarding my car and what needed to be done. She was super sweet and got me in the next day in a time slot that worked with my schedule. More

by KERADOWDALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Robert Brogden Buick GMC responded

Thank you for your great review! We truly appreciate your feedback and are glad to hear that Lacey was helpful and accommodating with your vehicle's service needs. At Robert Brogden's Olathe Buick GMC, we strive to provide a positive experience for our customers and are glad this was the case for you! If you need anything else, please don't hesitate to reach out. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

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March 02, 2025

The work done was done well and communication from employees was very good too. Further fix needs were communicated and discussed ina forthcoming manner. More

by jonathan.p.ellison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Jonathan! We're thrilled to hear that you had a positive experience with the work done on your vehicle and that our team communicated effectively with you. At Robert Brogden's Olathe Buick GMC, we strive for transparency and quality in our service, and are glad this was reflected during your visit. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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