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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.3
1,860 Reviews

1,860 Reviews of Robert Brogden Buick GMC - Service Center

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October 29, 2023

I did not receive the quality of care for myself or my car that would be expected. I called the dealership to ask questions & get answers. I was told they would “look into it & call me back”. I’ve still n More

by KANDI
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not 100% sure who worked on our car.
Oct 30, 2023 -

Robert Brogden Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please know that we have forwarded your concerns to management for review Sincerely, The Robert Brogden Buick GMC Team

October 29, 2023

My past experience buying a vehicle have never been easy. Sebastian and his team were incredible to work with. They went above and beyond to meet our needs. More

by FBIERSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian
Oct 30, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Sebastian and the team went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Robert Brogden Buick GMC Team

October 27, 2023

Everything went very well. I got in on time and the work was completed on a timely basis. The Service Manager did a nice job of explaining all the repairs. More

by MIDWESTMILLING
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 24, 2023

Great experience! Very friendly and the work was done very quickly. I thought a bit pricy but I know things aren't cheap anymore. More

by dcgraber
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

October 23, 2023

Everything was great and very helpful because I was ready to buy. But they should be even if your not buying More

by novato.777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : 5 🌟 erni,Mike and tanner
Oct 24, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

October 21, 2023

This is our eighth vehicle we have purchased from Olathe Robert Brogden GMC. Dealership, Sales and service is fantastic and always a good experience. We feel like we are part of GMC family and would highly More

by margie6273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Villa
Oct 23, 2023 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Margie. Sincerely, The Robert Brogden Buick GMC Team

October 21, 2023

Quick prompt service with friendly team members who care about the customer and their needs More

by jwfuller1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 20, 2023

Quick and efficient visit for oil change and car maintenance. Appreciate the professionalism of the staff. More

by Marisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Robert Brogden Buick GMC responded

Marisa , thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Robert Brogden Buick GMC Team

October 20, 2023

The service department staff is always friendly, knowledgeable and helpful. I always feel comfortable when I have work done, Brian was great to work with. More

by MTROXEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

October 19, 2023

Excellent service, courteous, and quick to get our work truck back and ready for work More

by INFO@ELITEKANSASCITY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

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