Robert Brogden Buick GMC - Service Center

Terrible, not knowledgeable. Asked for a transmission service and they flushed the transmission instead of servicing the transmission. Service as described in the owners manual Asked for a transmission service and they flushed the transmission instead of servicing the transmission. Service as described in the owners manual and on GMC website states to drain all fluid and replace the filter. I had to put a new $10,000 Allison automatic transmission in because you guys flushed it. I researched on line through many forums and Allison website as well as spoke to numerous transmission shops in KC are and all day to never flush that transmission. All agreed that flushing is what ruined the transmission. I will use all methods possible to warn others to never use your service department for anything. There was absolutely nothing wrong with my transmission prior to your service guys flushing it. Your management was very unprofessional about handling this when brought to their attention. I have 16 GM vehicles and will warn everyone I know to stay away from your dealership including using social media. More

I was greeted immediately by Lee, who listen to my service needs and quickly wrote me up. Lee kept me informed through the process and I was out the door in under 90 minutes. Lee is a true profession service needs and quickly wrote me up. Lee kept me informed through the process and I was out the door in under 90 minutes. Lee is a true professional and I will continue to use Brogden service because of him. Thank you Lee! More

Max Romine greeted me on the service drive and the battery replacement process was completed in short order. battery replacement process was completed in short order. More

Excellent service and didn’t have to wait long. Will definitely return again for service on my 2023 Buick Encore GX. Will definitely return again for service on my 2023 Buick Encore GX. More

He was wonderful. Happy customer. Did exactly what we discussed. Never going anywhere else!!! Thank you Happy customer. Did exactly what we discussed. Never going anywhere else!!! Thank you More

Excellent service. Knowledgeable staff. All involved made it a great and simple transaction including knowledgeable advice Knowledgeable staff. All involved made it a great and simple transaction including knowledgeable advice More

The people in the service department were very friendly and worked very quickly on my car and worked very quickly on my car More

From the time I arrived until my vehicle was ready. Service and communication were excellent. I would recommend Brogden for your service needs. Service and communication were excellent. I would recommend Brogden for your service needs. More

10am appointment. Explained 1.I needed to get car and be back at office for a 4pm meeting & 2.problem with drive setting only stay about 2 days. NOT A SETTING PROBLEM. Explained 1.I needed to get car and be back at office for a 4pm meeting & 2.problem with drive setting only stay about 2 days. NOT A SETTING PROBLEM. PROBABLY A SOFTWARE ISSUE. I was phoned at 3:50 to come an get car. The only thing done was "Check, Changed vehicle settings." Two days later setting were lost. I call Cable Dahmer. They picked up and delivered my vehicle. Cable LISTENED and searched service notes finding a reported issue. Cable applied correction to software. It's been a week now without failing again. More

Great fast and friendly service. Would recommend for all your car needs. Thank you all Would recommend for all your car needs. Thank you all More