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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,979 Reviews
Call Service Center (913) 712-9342

1,979 Reviews of Robert Brogden Buick GMC - Service Center

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March 28, 2025

Lacey was organized, competent and clearly explained the services she offered and why they were necessary. More

by hallja13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 28, 2025

Cedric was great. attentive and very professional. .I have always had nothing but a VIP experience when having my truck serviced.! More

by HAKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2025 -

Robert Brogden Buick GMC responded

Thank you for taking the time to write this review! It's great to know that you had a VIP experience at Robert Brogden's Olathe Buick GMC. Our team is dedicated to providing attentive and professional service, and we're glad to hear that we met your expectations. We look forward to seeing you again for your next service! Sincerely, The Robert Brogden Buick GMC Team

March 28, 2025

Lacey was organized, competent and clearly explained the services she offered and why they were necessary. More

by hallja13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2025 -

Robert Brogden Buick GMC responded

Thank you for your positive review! We're glad to know that Lacey provided you with organized and clear service at Robert Brogden's Olathe Buick GMC. Our team strives to offer the best experience possible, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

March 26, 2025

Todd was great! He explained everything and was super friendly. The environment was comfortable and relaxing. More

by mckjr87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominik Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tricia Hecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that Todd provided you with great service and that you found the environment at Robert Brogden's Olathe Buick GMC comfortable and relaxing. We appreciate your support and look forward to welcoming you back soon! Sincerely, The Robert Brogden Buick GMC Team

March 25, 2025

The service was great. It went much quicker than I expected. Matt, the service advisor was great to work with. More

by jhammar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that your service experience at Robert Brogden's Olathe Buick GMC was quick and efficient. It’s fantastic to know that Matt provided excellent support. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

March 25, 2025

Lacey is an informed service consultant and very knowledgeable. I had a great experience working with her. More

by michelernauta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Robert Brogden Buick GMC responded

It is wonderful to hear that Lacey was able to provide you with a great experience! We really appreciate this feedback and we will share it with her. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

March 23, 2025

Very nice and helpful staff. They did whatever it took to figure out what was wrong with my car. More

by ALLISON.BIRNBAUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Robert Brogden Buick GMC responded

Thank you, Allison, for your wonderful feedback! We at Robert Brogden's Olathe Buick GMC appreciate your kind words about our staff and are thrilled to hear that they were able to assist you in figuring out the issue with your car. Your satisfaction is our priority, and we look forward to seeing you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 23, 2025

Tricia went over and beyond for customer service, to keeping me informed to reminding me about my gm points! More

by SU.GRAY2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Hecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that our team, especially Tricia, provided you with outstanding customer service and kept you informed about your GM points. At Robert Brogden's Olathe Buick GMC, we strive to exceed our customers' expectations. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

March 22, 2025

Great people. Great service. I had a 7:40 appointment and was out by 8:05. They couldn’t have been more helpful. More

by justin.wardle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 22, 2025

Matt was awesome! He kept me in the loop on timing, warranty info, and pickup instructions. He did not pressure me for things I did not want and explained things in a More

by sandy.schexnayder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2025 -

Robert Brogden Buick GMC responded

Thank you so much, Sandy, for your wonderful review! We are thrilled to hear that you had an excellent experience at Robert Brogden's Olathe Buick GMC. It's great to know that Matt provided you with clear communication and a professional approach. We appreciate your kind words about our team and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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