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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.3
1,887 Reviews

1,887 Reviews of Robert Brogden Buick GMC - Service Center

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November 12, 2024

They always work hard to get me in & out as quickly as possible. I appreciate it! More

by caespinoza54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2024

Filter needed changing but was not done. Didnt reset oil life and filter sensor. Wouldn’t price match tires from competitor. Couldn’t give estimate for faulty tire pressure sensor. We will b More

by jillaberdeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Nov 12, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the oil change and tire service at Robert Brogden Buick GMC. Your feedback is valuable as we strive to improve our services. We would appreciate the opportunity to address the issues you've raised. Please feel free to contact us directly so we can discuss this matter further and work towards a resolution. Sincerely, The Robert Brogden Buick GMC Team

November 08, 2024

They've had problems in the service dept in the past. But Todd is knowledgeable and very professional. He is the reason I will bring my service needs back to Brogden. More

by Bubs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're glad to hear that Todd provided you with knowledgeable and professional service. He truly embodies the standards we strive for at Robert Brogden Buick GMC. We appreciate your loyalty and look forward to assisting you with your service needs in the future. Sincerely, The Robert Brogden Buick GMC Team

November 08, 2024

Very responsive, organized and loaded with good inventory of multiple car and pickup options. Highly recommend. More

by SDHUNT.MAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you found us responsive and organized here at Robert Brogden's Olathe Buick GMC. Our team works hard to maintain a diverse inventory to meet our customers' needs. We appreciate your recommendation and look forward to welcoming you back soon! Sincerely, The Robert Brogden Buick GMC Team

November 07, 2024

So easy to have the vehicle serviced at Brogden, staff is very welcoming and knowledgeable. Jenah was really helpful, even the system not showing the appointment she was able to get the truck in the schedule More

by Paulo Faleiros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenah Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Robert Brogden Buick GMC responded

Thank you, Paulo! We're thrilled to hear that you had such a positive experience at Robert Brogden Buick GMC. Our team takes pride in providing excellent service, and we're glad that Jenah was able to assist you with your truck's appointment. We appreciate your kind words and look forward to welcoming you back for any future service needs! Sincerely, The Robert Brogden Buick GMC Team

November 06, 2024

Overall good experience. Scott got me taken care of on very busy morning. He was able to complete my oil change and take care of a recall issue. Thanks for your help! More

by joel.formanek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Phegley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Joel! We're thrilled to hear you had a good experience at Robert Brogden Buick GMC. It's great that Scott could assist you with your oil change and the recall issue, even during a busy morning. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

November 06, 2024

Great service department with great staff! I would recommend anyone to get their GM vehicles serviced at Brogden! More

by Yong Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Troll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenah Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Phegley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! We truly appreciate you recommending Robert Brogden Buick GMC for GM vehicle service. Our team strives to provide excellent service, and it’s great to hear that you had a positive experience. We look forward to seeing you again for your future service needs! Sincerely, The Robert Brogden Buick GMC Team

November 01, 2024

Great and timely service! Thanks for your good work! I don’t have any more words!! More

by krhyser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenah Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for the wonderful review! We're thrilled to hear you had a great experience with our service at Robert Brogden Buick GMC. Your kind words motivate us to keep up the good work. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

November 01, 2024

Very helpful with a warranty on mirror. Great communication. I will definitely be going back for maintenance! More

by Teaton2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that you found our team helpful with the warranty on your mirror and that our communication met your expectations. We look forward to serving you again for your maintenance needs at Robert Brogden Buick GMC. Safe travels! Sincerely, The Robert Brogden Buick GMC Team

October 31, 2024

Had a unique situation where my windshield pump was not working. Brian called me and indicated that they found a mouse in the windshield washer reservoir. He said that it typically would not be covered u More

by randy.tostenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Habiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamaica Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenah Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Phegley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your amazing review! We truly appreciate your kind words about Brian and our service team at Robert Brogden Buick GMC. We're glad we could resolve the unique situation with your windshield washer reservoir swiftly and to your satisfaction. Thank you for your loyalty in choosing us for your service needs. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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