Robert Brogden Buick GMC

I hate going to dealerships, but loved this one. I am writing this review because I feel that good customer service should be rewarded and acknowledged (not because I was asked by anyone to write a r I am writing this review because I feel that good customer service should be rewarded and acknowledged (not because I was asked by anyone to write a review). My husband and I recently bought a GMC Terrain from this dealership. I dread car shopping, and my experience at Robert Brogden was excellent - good inventory, informed and knowledgeable salespeople who made a fair deal with minimal pressure, and a great rate on financing (even better than the rate our bank could offer). What we felt set Robert Brogden apart from our previous car-buying experiences was how much information and help they provided to us about our new car. AFTER the sale, they took the time to provide detailed information about the warranty, suggested maintenance schedule, etc. and assistance with setting-up the technology in the car. We worked with Scotty and Renee, and we received excellent service from them - they are both highly skilled at what they do. I would recommend this dealership to anyone in the market for a car - new or used. More

Do not purchase a vehicle from Brogden GMC By far the worst dealership I have ever dealt with. If I could return my car I would. They gave me the wrong set of spare keys, the drivers side mirro By far the worst dealership I have ever dealt with. If I could return my car I would. They gave me the wrong set of spare keys, the drivers side mirror doesn't work, the washer fluid sensor doesn't work, and there is a huge dent in the bumper. On top of this, it is a certified vehicle which means all of this should have been found in the "certified inspection". I then call to tell them about this stuff and they don't even have a vehicle listed under my name because it was under a different customer's name. They then tell me they will order the parts and call me Monday. I call them Wednesday and they don't see any parts ordered for me. It is because its STILL under someone else's name. Then the parts all the sudden showed up while I was talking to them. I then have to wait a week to get an appointment for them to fix the parts that should have been fixed before it was sold to me. I dropped it off the night before for an 8am appointment the next day. At about noon, I called to check on the status of my vehicle. They once again can't even locate my vehicle. I was told I would be called back and I never was so I called 3 hours later. Once again they can't find the vehicle under my name. Then they tell me they are working on the mirror. I asked about the windshield washer senor and they mysteriously didn't know that needed to be fixed. Now I am being told my car wont be ready today. These are 2 simple fixes that will take 2 days to complete... I would highly recommend spending your hard earned money somewhere else. Once they get your money, they could care less about anything else. More

Sales dept is hard to work with. Service dept. is very good. I bought a used truck here in Jan 2014. The sales manager was hard to work with and even backed out of some concessions (such as free car washes, that I bought a used truck here in Jan 2014. The sales manager was hard to work with and even backed out of some concessions (such as free car washes, that I would not have used and cost him nothing) he offered to try to win the deal. In the end I paid asking price and was made to feel like they were doing me a favor taking my money. It took them 8 weeks and a lot of phone calls to get the title papers ready. Within a few months other dealer reps were calling and mailing me to get me to trade it in. When I got a letter at the 1 year mark promising 100-120% of black book value with dollar amounts that were more than I paid for it a year and 15000 miles ago, so I went to see about it. ( I had forgotten much of how poorly I was treated until my wife reminded me.) It did not matter how adamant I was that this would not be an emotional decision, or how many times I asked about the trade promo, I was continually pushed to pick a vehicle I liked. The numbers never added up to the promo flyer. I bought a different brand from a fixed price non commissioned dealer, who also offered a higher trade value than these jokers. My 2015 experience was better than 2014, but I still was much more comfortable working with reps at every other dealer I visited. More

Great experience! Great custumer service and very helpful. My son went in there looking for his first car where he would have a car loan and Terry Norris was very helpful and answered all our questions and con My son went in there looking for his first car where he would have a car loan and Terry Norris was very helpful and answered all our questions and concerns. Very friendly atmosphere.The financing aspect was great also. More

Used car experience We were very pleased with the friendliness of the staff. Everyone was very eager to help us in any way possible. They were easy to work with and made We were very pleased with the friendliness of the staff. Everyone was very eager to help us in any way possible. They were easy to work with and made the car buying experience as easy as possible. More

Amazing,Courteous , Professional & most important HONEST!! Oh my goodness, definitely a 10+ my wife Janet and I will never purchase a car anywhere else ever!! We really got the royal treatment at Robert Brogd Oh my goodness, definitely a 10+ my wife Janet and I will never purchase a car anywhere else ever!! We really got the royal treatment at Robert Brogden! We really enjoyed our experience with each and everyone who helped us. Our professional team was Joann so helpful very kind lady always ready to help any customer or get you to someone who can , Bob our car salesman oh my goodness he is a Hoot, and knew what every button on our new ride was for and schooled us on every detail of the vehicle, Bob really knows his business and the financial sales manager that did our paperwork was absolutely amazing. We have never been treated so well at a car dealership and no hassle or high pressure pushy sales people! After purchasing several vehicle's over the last 40 plus years Robert Brogden has the best staff by far. Thank you so much for the amazing experience it really gives us a new outlook on car dealerships, as we had a horrible experience 3 months prior when we chose to purchase a new 2014 Chevy Silverado at a local Olathe dealership where we was sold additional oil changes for $529.00 for the next 2 years, only problem was I soon spoke with a local Chevy dealership that said why they sell you that ? It comes with 2 years maintenance free warranty and by the way there is 2 recalls per your VIN# ! Oh and also they slipped in a $3600.00 warranty which went unnoticed until the next day while my wife was insuring the new truck! I apologize I can't remember the very kind gentleman that we did the financial paper work with he was amazing also! Thank you for helping us find our dream car! Kind regards, Janet & John Banuelos More

Classic used car sales experience. Bait and switch. Condescending attitude. Upsell attempt. Inept four square manipulation. Wait. This was supposed to be a fun, new car purchase! The sales manag Condescending attitude. Upsell attempt. Inept four square manipulation. Wait. This was supposed to be a fun, new car purchase! The sales manager, Jason, swooped in to close the deal from the nice sales lady my wife and I had been dealing with for three days. I knew I was being up sold a 2014 Denali Terrain because they didn't have a SLT2 in stock. OK, I can deal with a few grand more to buy shiny trim I don't need, but when Jason four squared "no trade in, a large down payment, 6.99%financing and a huge purchase price" I about choked. I pulled out my print out of their advertised price and his face fell. Recovering quickly, he informed me that price didn't count because I didn't have a trade in (+$1000) and that he had added wheel locks and floor mats (+$1000) and that his sales price was firm and non-negotiable. Period. Sound familiar? I told him I thought it was a bit high to charge $1000 for wheel locks and floor mats (they come from the factory that way) and he very sarcastically spit out "what do you want me to do? Take them out and credit you the $1000? I put them in all my cars" Add that to the fact that he had added about $2000 to the MSRP ( again,listed on their internet site) to inflate the price he was willing to "discount" from and this experience felt like a really bad B movie about used car lot rip off schemes. Forget that I had my own financing arranged, they were trying to get 6.99% from me, not the 0% advertised. Forget that instead of "scaring me" into negotiating, the quoted down payment was in my pocket. In cash. Forget about the fact that I was not worried about monthly payments as I spent the last 10 years driving a POS and paying off all of our debt. I simply wanted to focus on the purchase price and the fact that Jason was trying to get $2000 more out of my pocket than they advertised for the exact same car I had just test driven. And he was not apologetic about the bait and switch. Instead he was VERY arrogant and condescending. I got up and walked out. I tried contacting the General Manager regarding my experience with his sales manager, but he would not return my calls (three with polite messages). I was attempting to determine if this is the way he wants his sales manager to treat potential customers. Apparently this is good business to him. If Jason can pad several thousand in sales price and pocket an additional three or four thousand in finance fees for the dealership it must make the General Manager look great to the owner. Not exactly the way I do business, but I am regarded by my clients and business associates as straightforward and honest. I strongly suggest you don't even bother stopping in at this dealership. On a positive note, I did get my SLT2 Terrain. I bought a 2013 at another dealership and saved almost $12,000 without the up sell and associated drama. I love the smell of new leather. Best wishes to you in your new car search. There are honest dealers out there, but this isn't one of them. More

On July 13, 2013 we purchased a 2008 VW New Beetle Convertible with 74k miles on it for $14k. We were promised floor mats and a second key by Sales person Josh Van Dyke. To date, although Mr. Van Dyke Convertible with 74k miles on it for $14k. We were promised floor mats and a second key by Sales person Josh Van Dyke. To date, although Mr. Van Dyke says he has ordered the mats at his own expense, neither have been followed through. Despite several verbal promises on his part concerning obtaining a second key, he now states that his managment will not allow him to do this because this is a used car. Basically, he went against his word. The impression left is that he and this dealership will say anything to close the sale, and then do not follow through. Repeated calls to the Sales Manager Jeremy M and e-mails to the General Manager Jim Turner have gone unanswered over a weeks time. My advice: do not deal with this dealership. If you take the chance to do business with them, get everything in writing. Review and check extra charges, etc. I am sad to say I do not think this is an honest dealership. There are many other honest dealers in the KC Metor....and you will be better off doing business with them. More

I worked with DJ & Ryan O'connor. It was nice because I didn't get a hard sell. They knew I was looking for a small SUV and they had a $1200 mark-down so I stopped in to see how it would compare because I didn't get a hard sell. They knew I was looking for a small SUV and they had a $1200 mark-down so I stopped in to see how it would compare with other places. I drove out in a new vehicle, yay!!!! I've now taken it in for a couple of oil changes and the service department has done well. Once I had a 1pm appt. and I had to drop it off early, guess what??? They got it in and out early!!! (I can't say I've EVER had that happen before. More

This has got to be the worst dealership on Earth. We bought a used car the the finance officer (Jim Turner)screwed us out of $2500. He slipped a service contract on the deal without asking or telling u bought a used car the the finance officer (Jim Turner)screwed us out of $2500. He slipped a service contract on the deal without asking or telling us. We already had 18 months remaining on the factory warranty (which Mr Turner knew) and he still stuck us with his so-called service contract. Yes, we signed the deal but Mr Turner is very good about moving the paper work very quickly and distracting you from the details. Maybe he went to school to be a con artist because he is very good at it. I have called numerous time but he (nor his manager) will return my calls. More