Robert Brogden Buick GMC

Do not trust the used car department!! I purchased a used 2013 Yukon Denali 2/25/17, this is the 3rd vehicle ( 2016 Sierra Z71 and 2012 Acadial AWD) we have purchased from Brogden in the la I purchased a used 2013 Yukon Denali 2/25/17, this is the 3rd vehicle ( 2016 Sierra Z71 and 2012 Acadial AWD) we have purchased from Brogden in the last 4 years and have spent almost $150,000.00 with them. We purchase a new vehicle every 3 to 4 years for my wife to drive. During the negotiation the used car manager agreed to repair the winshield that had a large chip. I was also told that this vehicle was a GM certified used vehicle and was inspected by their shop and any deficiencies were taken care of but I should have known better with the windshield chip. We left the dealers lot at closing time, I followed my wife home and the first thing I noticed was the right side brake light was out along with one of the right side tail lights. It was cloudy when I test drove the vehicle and did not see how bad the windshield really was until the next day when the sun hit the chips which were numerous. I called the dealer to let them know it needed a new windshield because the winshield was dangerous because the chips caused a glare from the sun and on coming headlights at night. They said they would get back to me and a few days later the salesman said the used car manager was no help but he would pay for half the cost out of his pocket. I told him not only was that not right but asked him to remind the management that we were repeat customers and wanted the winshield replaced by the dealership. He said he would do what he could and said he thought his General Manager would see it was taken care of but he would need until the end of Saturday to get back to me and asked me not to get it replaced before then. I have not heard back from them and it is Tuesday. We will no longer be buying our vehicles from a dealer that will not spend $240.00 for a repeat customer. The actual cost would even be less since they already agreed to the cost of the chip repairs. I have scheduled the Yukon for Thurday to have my windshield replaced at Safelite and will pay for it myself as safety has no price. I will also be looking into what GM calls a "GM Certified Used Car" because I can't believe they would allow a dealer to call them "GM Certified" with these issues. I will also be having everything inspected to see what else was not repaired so I know I have a safe vehicle. More

Great Experience! Working with Derek and his team made all the difference when choosing my new car! I am happy I picked Robert Brogden Buick GMC for my new GMC Terrain! Working with Derek and his team made all the difference when choosing my new car! I am happy I picked Robert Brogden Buick GMC for my new GMC Terrain! More

Positive GMC Truck Buying Experience Worked with Ivan in sales to purchase a GMC pickup. He worked hard to get a lifetime Ford driver to consider and finally purchase a GM product. He p Worked with Ivan in sales to purchase a GMC pickup. He worked hard to get a lifetime Ford driver to consider and finally purchase a GM product. He patiently worked a deal that I left feeling very comfortable with. Good buying experience start to finish. Thanks Ivan! More

Awsome service Buy an SUV. Pres Taylor has helped us to find the right vehicle. We are very satisfied with him. This is a great place to get a car. Thank you Pres Ta Buy an SUV. Pres Taylor has helped us to find the right vehicle. We are very satisfied with him. This is a great place to get a car. Thank you Pres Taylor for making this day a great one for us. We couldn't be more excited. Cinthya and Walter Murry More

Bob Myers was awesome We got a great car at a great price. We didn't have to spend our whole day to make a deal. Fast and friendly service. We got a great car at a great price. We didn't have to spend our whole day to make a deal. Fast and friendly service. More

**SERVICE DEPARTMENT IS AWFUL** **SERVICE DEPT PROVIDES AWFUL SERVICE** I DO NOT recommend using this dealer for service. I took my 2014 Buick Verano that was making a rattling nois **SERVICE DEPT PROVIDES AWFUL SERVICE** I DO NOT recommend using this dealer for service. I took my 2014 Buick Verano that was making a rattling noise in for repair. First they had my car for 4 days then an additional 2 WEEKS to finally figure out what the noise was. When I went to pick up my car I asked if they would give me discount or coupon for future services for the inconvenience of them not being able to fix my car for 2 weeks. The associate's response was, "it's not our fault, you wanted your car fix". This is NO way to treat a customer. Well a few days later, I received an email asking about my visit, so I sent a detail response of my awful experience. I never heard back from them (which the email assured me the General Manager himself would reach out). Moving forward, months later, I scheduled an appointment with them for a simple oil change which I figured they couldn't get wrong. A day later, I received a call from the manager stating because of my "bad" experience and my email that I had sent, he rather I went somewhere else for service. What kind of dealership sends away THEIR customers that own THEIR cars that are still under warranty!!!!!! My car only has 14,000 miles on it and is fully warrantied until 50,000. BAD CUSTOMER SERVICE!!!!!!!!!!!!! More

Now that was a 5 STAR experience Just bought a new Yukon Denali from Derek at Brogden. What a nice experience. Really made the process easy and painless, I hate waiting and haggli Just bought a new Yukon Denali from Derek at Brogden. What a nice experience. Really made the process easy and painless, I hate waiting and haggling, neither occured. Job well done BTW that was my second purchase from Brogden and both were good experiences, I will be back again. More

Friendly with no games. Reasonable prices with no pressure to buy. Came in for specific vehicle and sales process was very good. Sales person was knowledgeable and helpful. Reasonable prices with no pressure to buy. Came in for specific vehicle and sales process was very good. Sales person was knowledgeable and helpful. Would go back again when looking for a used car More

Dishonest Dealership! The most dishonest car buying and servicing dealership I have ever dealt with. At time of car purchase we were sold an extended warranty that (we fo The most dishonest car buying and servicing dealership I have ever dealt with. At time of car purchase we were sold an extended warranty that (we found out later) covered absolutely nothing! We took the car in for servicing 3 times in 2 years and NOTHING was covered by the $2,500 warranty. Would never do business with them again! More

Great customer service . Derek did an excellent job making my car buying experience a pleasant one. . Derek did an excellent job making my car buying experience a pleasant one. More