Robert Brogden Buick GMC

Amazing,Courteous , Professional & most important HONEST!! Oh my goodness, definitely a 10+ my wife Janet and I will never purchase a car anywhere else ever!! We really got the royal treatment at Robert Brogd Oh my goodness, definitely a 10+ my wife Janet and I will never purchase a car anywhere else ever!! We really got the royal treatment at Robert Brogden! We really enjoyed our experience with each and everyone who helped us. Our professional team was Joann so helpful very kind lady always ready to help any customer or get you to someone who can , Bob our car salesman oh my goodness he is a Hoot, and knew what every button on our new ride was for and schooled us on every detail of the vehicle, Bob really knows his business and the financial sales manager that did our paperwork was absolutely amazing. We have never been treated so well at a car dealership and no hassle or high pressure pushy sales people! After purchasing several vehicle's over the last 40 plus years Robert Brogden has the best staff by far. Thank you so much for the amazing experience it really gives us a new outlook on car dealerships, as we had a horrible experience 3 months prior when we chose to purchase a new 2014 Chevy Silverado at a local Olathe dealership where we was sold additional oil changes for $529.00 for the next 2 years, only problem was I soon spoke with a local Chevy dealership that said why they sell you that ? It comes with 2 years maintenance free warranty and by the way there is 2 recalls per your VIN# ! Oh and also they slipped in a $3600.00 warranty which went unnoticed until the next day while my wife was insuring the new truck! I apologize I can't remember the very kind gentleman that we did the financial paper work with he was amazing also! Thank you for helping us find our dream car! Kind regards, Janet & John Banuelos More

Classic used car sales experience. Bait and switch. Condescending attitude. Upsell attempt. Inept four square manipulation. Wait. This was supposed to be a fun, new car purchase! The sales manag Condescending attitude. Upsell attempt. Inept four square manipulation. Wait. This was supposed to be a fun, new car purchase! The sales manager, Jason, swooped in to close the deal from the nice sales lady my wife and I had been dealing with for three days. I knew I was being up sold a 2014 Denali Terrain because they didn't have a SLT2 in stock. OK, I can deal with a few grand more to buy shiny trim I don't need, but when Jason four squared "no trade in, a large down payment, 6.99%financing and a huge purchase price" I about choked. I pulled out my print out of their advertised price and his face fell. Recovering quickly, he informed me that price didn't count because I didn't have a trade in (+$1000) and that he had added wheel locks and floor mats (+$1000) and that his sales price was firm and non-negotiable. Period. Sound familiar? I told him I thought it was a bit high to charge $1000 for wheel locks and floor mats (they come from the factory that way) and he very sarcastically spit out "what do you want me to do? Take them out and credit you the $1000? I put them in all my cars" Add that to the fact that he had added about $2000 to the MSRP ( again,listed on their internet site) to inflate the price he was willing to "discount" from and this experience felt like a really bad B movie about used car lot rip off schemes. Forget that I had my own financing arranged, they were trying to get 6.99% from me, not the 0% advertised. Forget that instead of "scaring me" into negotiating, the quoted down payment was in my pocket. In cash. Forget about the fact that I was not worried about monthly payments as I spent the last 10 years driving a xxx and paying off all of our debt. I simply wanted to focus on the purchase price and the fact that Jason was trying to get $2000 more out of my pocket than they advertised for the exact same car I had just test driven. And he was not apologetic about the bait and switch. Instead he was VERY arrogant and condescending. I got up and walked out. I tried contacting the General Manager regarding my experience with his sales manager, but he would not return my calls (three with polite messages). I was attempting to determine if this is the way he wants his sales manager to treat potential customers. Apparently this is good business to him. If Jason can pad several thousand in sales price and pocket an additional three or four thousand in finance fees for the dealership it must make the General Manager look great to the owner. Not exactly the way I do business, but I am regarded by my clients and business associates as straightforward and honest. I strongly suggest you don't even bother stopping in at this dealership. On a positive note, I did get my SLT2 Terrain. I bought a 2013 at another dealership and saved almost $12,000 without the up sell and associated drama. I love the smell of new leather. Best wishes to you in your new car search. There are honest dealers out there, but this isn't one of them. More

On July 13, 2013 we purchased a 2008 VW New Beetle Convertible with 74k miles on it for $14k. We were promised floor mats and a second key by Sales person Josh Van xxxx. To date, although Mr. Van xxxx Convertible with 74k miles on it for $14k. We were promised floor mats and a second key by Sales person Josh Van xxxx. To date, although Mr. Van xxxx says he has ordered the mats at his own expense, neither have been followed through. Despite several verbal promises on his part concerning obtaining a second key, he now states that his managment will not allow him to do this because this is a used car. Basically, he went against his word. The impression left is that he and this dealership will say anything to close the sale, and then do not follow through. Repeated calls to the Sales Manager Jeremy M and e-mails to the General Manager Jim Turner have gone unanswered over a weeks time. My advice: do not deal with this dealership. If you take the chance to do business with them, get everything in writing. Review and check extra charges, etc. I am sad to say I do not think this is an honest dealership. There are many other honest dealers in the KC Metor....and you will be better off doing business with them. More

I worked with DJ & Ryan O'connor. It was nice because I didn't get a hard sell. They knew I was looking for a small SUV and they had a $1200 mark-down so I stopped in to see how it would compare because I didn't get a hard sell. They knew I was looking for a small SUV and they had a $1200 mark-down so I stopped in to see how it would compare with other places. I drove out in a new vehicle, yay!!!! I've now taken it in for a couple of oil changes and the service department has done well. Once I had a 1pm appt. and I had to drop it off early, guess what??? They got it in and out early!!! (I can't say I've EVER had that happen before. More

This has got to be the worst dealership on Earth. We bought a used car the the finance officer (Jim Turner)screwed us out of $2500. He slipped a service contract on the deal without asking or telling u bought a used car the the finance officer (Jim Turner)screwed us out of $2500. He slipped a service contract on the deal without asking or telling us. We already had 18 months remaining on the factory warranty (which Mr Turner knew) and he still stuck us with his so-called service contract. Yes, we signed the deal but Mr Turner is very good about moving the paper work very quickly and distracting you from the details. Maybe he went to school to be a con artist because he is very good at it. I have called numerous time but he (nor his manager) will return my calls. More

Horrible experience. they let me take a car overnight with a discussion of 11,500 as price. Dealer was aware I would have a 2 y/o riding in the car.Took the Honda for pre-inspection to my mechanic. He in with a discussion of 11,500 as price. Dealer was aware I would have a 2 y/o riding in the car.Took the Honda for pre-inspection to my mechanic. He informed me dealership put wrong brake pads on car and did not grip when tried to stop suddenly. He was concerned about my safety just driving it back to the dealership. Salesman presented the info to manager he blamed it on service dept. They wanted to argue about the fact they replaced pads (however wrong pads) and never expressed any genuine concern over the fact they my life and dtrs were in jeopardy for 24 hrs. Replacing brake pads with an improper fit is extemely negligent and says a lot about the credibility of this dealership, The final insult before I walked out was the manager offered to sell car for 12,2000 (obviously higher than price salesman discussed). Deceitful, unprofessional and does not care about safety! More

I met the new car sales manager when I purchased my new 07 G6,it was just an hour before closing, one hour after they were closed we had a new car,it was a no pressure sale they just stayed late to help us 07 G6,it was just an hour before closing, one hour after they were closed we had a new car,it was a no pressure sale they just stayed late to help us out, I had such a great experience with not only James but all of the salesmen on the floor I went back and purchsed a new GMC Sierria 4 door 4x4 from them, they know you when you walk in for service,their price and service is the best in the city, I have always been a Chevy Truck lover and I am glad I gave them a chance, My 2010 Sierra drives better than all of the Chevy's I test drove. The snow this year was not a problem for me, Thanks Robert Brogden, my Olathe hometown dealer. More