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Robert Brogden Buick GMC
Olathe, KS
5,413 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models.
And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need.
Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 5,413 reviews
February 06, 2019
Not Great To Whom It May Concern, I can honestly say that my Oil Change was not great at all. I have gotten my oil changed there at Robert Brogden since I To Whom It May Concern, I can honestly say that my Oil Change was not great at all. I have gotten my oil changed there at Robert Brogden since I purchased my truck there almost 2 years ago brand new. I just learned at my last oil change that I should be getting free oil changes up to 60,000 miles. I should not have had to pay for any of my oil changes but I have. The first couple of oil changes I did not pay for because I thought the gentleman that I purchased my truck from was being nice and gave me a couple of complementary ones, but there have been Oil Changes that I have purchased and my mileage is just now over 42,000. When I asked the gentleman about the oil changes that I did purchase he said there was nothing that could be done. At my oil change today I asked the gentleman if he seen where I receive the free oil changes and he said yes up to 60,000 miles. The gentleman proceeded to tell me that he was going to go ahead and give me the 45,000 mile tune up since I was in there.(I didn't ask for it, he told me he was going to do it) I did not know there was a difference but when he printed out my paperwork it showed me everything that would be done and there was $0 next to all of them. As we were talking about the weather etc. I seen him write in dollar amounts next to everything that was going to be done to my truck. I never got the explanation of any of the dollar amounts but he asked me if I was staying until it was done. I scheduled my appointment at 7a.m. this morning because when I get my oil change it usually takes about an hour and I have to be at work at 8:30. The gentleman told me that because of the extra things that had to be done it would be about 2 hours and did I need a ride to work. I asked if someone could go ahead and drop me off but I would have my husband drive me back. When I was done talking to the gentleman, I called my husband who works on cars also in his free time to tell him what was going on and if he could pick me up at work and take me to pick up the truck when it was finished? My husband asked how much it was going to cost me? I told him nothing because it printed up on my sheet $0 and I never got an explanation of what he was writing in but I assumed he was showing me what it would have cost if I didn't have the policy that my free oil changes are covered under. Everything printed up right under my oil change information that was free, why would I think there was a charge? I didn't think you could just pencil in numbers that weren't there and then expect someone to pay for it. My husband told me there was no way it would be $0 and that I should go ask to make sure. When I asked the gentleman he said oh yes there is a charge and it was almost $1,000.00. Do you know what would have happened if my husband had not told me to go back and ask? Do you think people just have a $1,000.00 sitting in their checking or savings account that they don't need? There is no way this should ever happen to anyone ever. I told the gentleman to please just do the oil change and I will have my husband deal with the other things that need to be done. They took my truck back a little after 7 and about 8:15 or so the gentleman comes out and tells me my truck is finished but it stuck up in the air on your lift and they are having problems getting it down. Mind you have to be at work at 8:30 and it is 8:15. After they finally got my truck off the lift and got to put the oil back in my truck and reset my tire pressures I left your facility at 8:45. I am not happy at all and I will probably not be back, it's not worth it. Your employees need to tell someone when there are extra costs not wait until the bill comes and hope they have the money. I paid over $60,000 at your facility for my truck and I will never do it again. Sincerely, Stephanie Ward More
by STEPHANIE33
Verified CustomerEmployees Worked With
I'm not sure of the name but I think it was Jeramie.
February 04, 2019
Excellent Experience Had an easy, hassle-free experience. Mr. Taylor was very accommodating and easy to work with. Got the deal we wanted. We will definitely recommend thi Had an easy, hassle-free experience. Mr. Taylor was very accommodating and easy to work with. Got the deal we wanted. We will definitely recommend this dealership to our friends and will do business with them again in the future. More
by CHUBBARD22
Employees Worked With
Preskuf Taylor, Lorie Hudnall
February 03, 2019
My Great Experience I am so pleased with the way Mr Taylor handled our experience with buying my first new truck. He was very professional and knowledgeable about the tru I am so pleased with the way Mr Taylor handled our experience with buying my first new truck. He was very professional and knowledgeable about the truck and his job. More
by Cheryl
Employees Worked With
Preskuf Taylor, Lorie Hudnall
February 03, 2019
Great Experience It was a great day at Robert Brogden Buick GMC, I got my wife a new Yukon Denali. The people were so nice and knowledgeable about the vehicles. Mr. Ta It was a great day at Robert Brogden Buick GMC, I got my wife a new Yukon Denali. The people were so nice and knowledgeable about the vehicles. Mr. Taylor was the best, I recommend him to anyone that is trying to buy a car. More
by Emp
February 03, 2019
Great experience and service. Very friendly and no pressure to buy. Financial part of the process was fast. Overall from start to finish very pleasant. We will be back and service. Very friendly and no pressure to buy. Financial part of the process was fast. Overall from start to finish very pleasant. We will be back when we buy again. . More
by REFERTEACHER
February 02, 2019
Easy purchase Thanks Ben Turner for the excellent service you provided while we were at the dealership. We will deffinately recommend Robert Brogden Buick Gmc to o Thanks Ben Turner for the excellent service you provided while we were at the dealership. We will deffinately recommend Robert Brogden Buick Gmc to our friends. More
by JH
February 02, 2019
Great purchase What a easy buy. Purchase went fast, no time wasted. Will definitely recommend this dealership. Thanks Ben Turner for the easy transaction Thank you B What a easy buy. Purchase went fast, no time wasted. Will definitely recommend this dealership. Thanks Ben Turner for the easy transaction Thank you Ben Turner More
by Ford Escape
Employees Worked With
Ben Turner
February 02, 2019
Buyers experience This was a fast and friendly experience. No hassle or haggling. We both knew what we wanted and made the deal. We are from out of town and would com This was a fast and friendly experience. No hassle or haggling. We both knew what we wanted and made the deal. We are from out of town and would come back again. More
by Houston
Employees Worked With
Ben Turner
February 01, 2019
Great service Pres Taylor was very knowledgeable and attentive during a very busy time of the month. A new inexperienced salesman helped us and did well but Pres di Pres Taylor was very knowledgeable and attentive during a very busy time of the month. A new inexperienced salesman helped us and did well but Pres did a great job of steeping in when there was a hiccup and the transition went very smooth. Kevin was very helpful as well but had appointments with other folks. More
by Joebar27
Employees Worked With
Preskuf Taylor, Kevin Jackson
February 01, 2019
Fantastic customer service! Shawn Collins did so much to have our deal and new truck prepped and ready for us when we arrived. The whole experience was easy and enjoyable. Shawn Collins did so much to have our deal and new truck prepped and ready for us when we arrived. The whole experience was easy and enjoyable. More
by teri7613
Employees Worked With
Shawn Collins
