Robert Brogden Buick GMC

OIL CHANGE AND TIRE ROTATION took over 15 minutes to get my truck after the oil change was completed. I had to ask service rep to process my paperwork. .TPM's not programmed to th took over 15 minutes to get my truck after the oil change was completed. I had to ask service rep to process my paperwork. .TPM's not programmed to the correct tire location More

Great job in all respects!! Truck is just as advertized. Very friendly. Very helpful. Very knowledgeable. Did a great job. Very good location. Extremely clean dealership. The used truck is just as described. Very friendly. Very helpful. Very knowledgeable. Did a great job. Very good location. Extremely clean dealership. The used truck is just as described. It is beautiful. I am extremely pleased. Att.net More

Disappointed: Robert Brogden I made an appointment with Robert Brogden for a engine light on, lifter noise. And decided to go ahead and get my oil change done and tire rotation. I made an appointment with Robert Brogden for a engine light on, lifter noise. And decided to go ahead and get my oil change done and tire rotation. I have gotten service work done on my GMC vehicle over the last several years. Knowing that at times car dealerships can be more expensive that some of the smaller firms, I chose to go to Brodgen, as I wanted someone who knew what they were doing, with my Yukon being a Hybrid, and knew the dealerships strive to give good customer service. Furthermore I had taken my car into them where I had a interment light over the last couple of years and oil pressure drop. In the past, they could not find the issue as the light would be off, and could not find any error issue in the computer. However, of late, what I have previously found to be outstanding qualities at Brogden, has seemed to gone downhill. It started with a mid-morning appointment. When I arrived in the Service Dept. and found a lot of Service personnel standing around- chit-chatting. After standing there waiting to be recognized, a "Service Adviser" Allison Leach, asked to help me. I told her of my appointment and my issues. She said she would let me know their findings on the noise. After not hearing from anyone by 4:45 PM I called, fully expecting to hear my care was ready, oil changed and lifter noise gone away and no issued found. After having to call in a couple of times to even talk to someone, being put on hold, with no pick up, I finally got through through Ms. Leach and she sounded scrambling after I told her whom I was and status of my vehicle. She said she "just got the report from the technition and there a multiple error issues with my vehicle! While no one wants to hear this on their vehicle, I was most disappointed that after bringing my vehicle in the AM, to only now hearing of these issues, after being told I would be called to be notified of what they found, and a expectation after not hearing anything that I would be picking up my vehicle at the end of the day with no major issues, was very disappointing. To take all day to just read the idiot lights of system, and no follow up, with their customer, who might at the end of the day, have to scramble for other transportation, was disheartening. Furthermore, in expressing my frustration, and asking to speak to a Manager, Ms. Leach told me that while she off the next day which was a Saturday, she would come in and better evaluate my vehicle and call me with an update. By 2:00, with no phone call on the update promised, I called for Ms. Allison and again having to call in a couple of time to get through, getting Allison's phone message,, I asked to speak to a Manager. I again got voice mail. I called again and the reception put in a "all call" and spoke to a "Christine" who said she was a assistant Manager. Explained to her what I had been through to date and she told me there was no update on my car and assured me she would update me as soon as possible. At 3:30 I got a call from Christine, basically telling me the same thing, I had multiple issues in the report, and no real understanding of what needed to be done. Needless to say, I had lost confidence in the Dealership, really due to the accumulation of their customer service. I am not one tIo complain a lot, and spend time writing such a review complaining, and in fact had complimented this Dealer and their associates in the past for what I considered outstanding service. But of late, not just this issue, the Dealership seems to of gone down hill. I typically got my oil changed there, even though there are cheaper places, but of late it seemed harder and harder to get an appointment for such a routine service. One time I was told the soonest I could get in, was a week and one half! Also, I got an unsolicited call, telling me that they were reaching out to Yukon Owners, really in the need of used Yukon's to sell and asking me if I wanted to get a estimate of what they would offer me. Somewhat reluctant, and suspicious, I did agree to come in, at a certain time, for this evaluation. Shortly thereafter I received a unsolicitated call from a sales rep telling me they understood I was "interested" in buying a new vehicle. I told him I did not indicate this and again thought this to all to be a "come-on". Upon arrival on my appointment for their indication of need of used Yukon's , no one at the dealership knew anything about this. They then proceeded to want to show me a new vehicle. I declined and was irritated and explained the background of my irritation, and left. Sorry for the long review, but felt the background necessary to show that things have changed at Brogden, and not for the best. More

Best new car experience! Pres was extremely attentive and helpful. From start to finish, he made sure that we understood every part of the deal. And what an awesome deal he wa Pres was extremely attentive and helpful. From start to finish, he made sure that we understood every part of the deal. And what an awesome deal he was able to help us get. Thank you so again Pres! More

Service Department Jason in the Service Department provided excellent service. He took the time to help me select some new tires, and even had my cars' alignment checke Jason in the Service Department provided excellent service. He took the time to help me select some new tires, and even had my cars' alignment checked to make sure everything was okay before I left the dealership. I have always received excellent service at Robert Brogden Buick GMC. More

Savana Work Van routine service As Always Kristie Brown, service specialist, finds the service appointment that Best fits my schedule,, she returns all phone calls !!! She consisten As Always Kristie Brown, service specialist, finds the service appointment that Best fits my schedule,, she returns all phone calls !!! She consistently gets my vehicle in and out of service on time, and done correctly, fantastic mechanics. (This is Especially important for my work van), and at a Great Price, Unlike McCarthy Chevy who over charges for everything, and is rarely on time. Highly recommend Brogden's for new car purchases and service. More

Straight forward Came in with a deal from another dealership, without looking at it Pres gave me their bottom line deal and it happened to be better. Bing bam boom. Came in with a deal from another dealership, without looking at it Pres gave me their bottom line deal and it happened to be better. Bing bam boom. More

Patient and helpful Love how Kevin took the time to explain and help me through the process of buying a car I fell in love with and would recommend anyone to stop by and Love how Kevin took the time to explain and help me through the process of buying a car I fell in love with and would recommend anyone to stop by and ask for him if looking for a new car. Thanks Kevin More

It was a very good experience no pressure Jeff did a great job off helping with the information off the vehicle and letting us know the process while it was takeing place very friendly people Jeff did a great job off helping with the information off the vehicle and letting us know the process while it was takeing place very friendly people a great experience More

New car Amazing! From beginning to end, by far the smoothest car purchase I’ve made. Kevin worked hard to get me a good deal in a timely manner. Highly rec Amazing! From beginning to end, by far the smoothest car purchase I’ve made. Kevin worked hard to get me a good deal in a timely manner. Highly recommend both Kevin and this dealership! More