Robert Brogden Buick GMC

Always a great, Phillip is knowledgeable about our family needs. He knows what we will purchase. Most painless car dealer in KC. Thank you Phillip Miller needs. He knows what we will purchase. Most painless car dealer in KC. Thank you Phillip Miller More

The employees are great. The reason for my low rating is this: I found an article, online, about the different class actions lawsuits regarding the 8-speed transmissions. There are two things happening to s this: I found an article, online, about the different class actions lawsuits regarding the 8-speed transmissions. There are two things happening to some GMC owners; 1) shuddering frequently at higher speeds and 2) very harsh shifts between 1st & 2nd gears. Mine is doing #2 but not all the time. It has gotten more frequent which is why I brought it in. I asked about doing a flush and replacing my fluid with Mobil 1 Synthetic LV AFT HP fluid and the service manager told me that the 8-speed transmissions were only being affected at high speeds. She new nothing of the hard shifts in lower gears. I really want to have a flush and new fluid, but I don't think I should pay for this since my 2019 Canyon is still under full drivetrain warranty. I am the 1st owner and can't believe that I am having issues already. I never had this issue with my 2015 Acadia that I traded in for this Canyon. More

Thanks for giving me the opportunity to voice my sincere opinion on the service provided by your company. It has been a pleasure working with all of the employees in your company. They were knowledgeable, opinion on the service provided by your company. It has been a pleasure working with all of the employees in your company. They were knowledgeable, helpful and courteous to me at all times. It will not be an issue for me to recommend your fine company to my family and friends. More

Has to be one of the best service depts in the Country. Christy is the best. Fast and great service in and out in a Flash!! Christy is the best. Fast and great service in and out in a Flash!! More

Thanks for your attentiveness ...... you made this visit so delightful...I thought I had to wait for service but I was quickly placed in a loaner vehicle and I made it to my appointment on time so delightful...I thought I had to wait for service but I was quickly placed in a loaner vehicle and I made it to my appointment on time More

This was my first experience with Broaden Buick. Appreciated the very knowledgeable young woman that greeted me and handled the transactions, and the service recommendations that were made. I am acc Appreciated the very knowledgeable young woman that greeted me and handled the transactions, and the service recommendations that were made. I am accustomed to have my car returned washed and vaccumed after spending that much money on service, it would have been a 5-Star touch. More

We received very unprofessional and poor customer service from the pre-owned side. Not only was communication poor and disrespectful from both the salesperson and used car manager, but the follow up was extr from the pre-owned side. Not only was communication poor and disrespectful from both the salesperson and used car manager, but the follow up was extremely disappointing. More

The staff was extremely welcoming and helped with any question or problems that arose. Would definitely recommend, especially with how friendly and accommodating everyone here is. question or problems that arose. Would definitely recommend, especially with how friendly and accommodating everyone here is. More

Our overall buying experience was positive. It took some time and negotiations to get the deal done. Throughout the process I could tell that Marcus was trying to work for both parties and get the car sold. time and negotiations to get the deal done. Throughout the process I could tell that Marcus was trying to work for both parties and get the car sold. He was not pushy and just giving a sales pitch, but I could tell her was trying to find something we would be happy with and that ultimately met our budget. Financing went smooth at first as we were able to get right in to sign the papers. I received an unwelcoming phone call on Friday from Don asking for us to return and resign due to the dealership applying a rebate offer on accident and this would make my payment increase $5/month. I am extremely frustrated that this has become my issue due to the lack of attention being paid to the paperwork. I have been asked to return to resign and accept this increase. I strongly feel as though this shouldn’t be my issue and that this needs to be addressed internally. More

I have bought a vehicle here previously and had a great experience. This time was no different. I never felt pressure and everyone in every department was great. They all made the buying and looking proces experience. This time was no different. I never felt pressure and everyone in every department was great. They all made the buying and looking process easy and fun. I will definitely go back for my next vehicle and tell everyone I know to go here also. More