Robert Brogden Buick GMC

Pres has been awesome throughout the buying experience. Got us into what we were looking for with minimal waiting. The team continues to communicate and make sure our needs have been met. Look forward to u Got us into what we were looking for with minimal waiting. The team continues to communicate and make sure our needs have been met. Look forward to using the dealership for all of our maintenance and service needs in the future! More

Salesperson, Jake, was very good at listening and asking questions. We appreciate his professionalism and that of the finance and service departments. Service ordered floor mats and we picked them up the n questions. We appreciate his professionalism and that of the finance and service departments. Service ordered floor mats and we picked them up the next day. The floormats are fantastic, too! More

Everything about was my visit was great. From dropping off to picking up, all was a breeze. My service tech Trudy ha fled everything quickly and efficiently. off to picking up, all was a breeze. My service tech Trudy ha fled everything quickly and efficiently. More

Salesperson Tino was wonderful to deal with and I have always had a wonderful experience when dealing with Allison and Kristie in the service department. always had a wonderful experience when dealing with Allison and Kristie in the service department. More

Bought my truck about a year ago and brought it in for the second free oil change. I had warranty work done to the driver seat when I bought the truck because it wouldn't adjust. I have found a couple bol the second free oil change. I had warranty work done to the driver seat when I bought the truck because it wouldn't adjust. I have found a couple bolts/screws under the seat that have fallen out from under the seat over the last 3-4 months and asked to have them put back in. Left them in the cup holder for the tech. They are still in the cup holder, doubt that is where they go. Also had to wait about 15 minutes for someone to drive my truck from around back. More

First time for service and was handled seamlessly. I did not know what a Saturday would be like, Allison was terrific from start to finish, her attention to all customers was gratifying. Attention to my s not know what a Saturday would be like, Allison was terrific from start to finish, her attention to all customers was gratifying. Attention to my service request made it rewarding! Thank Ypu. More

Friendly and low key,good qualities for a car dealer. More

Great experience! Jason was quick to communicate and worked to get us where we needed to be! We Will definitely recommend him and the dealership! worked to get us where we needed to be! We Will definitely recommend him and the dealership! More

Jason was so friendly and got back with us quickly with information. The entire process was painless and fast. Jason made the experience worth it for us having drove 3 hours to get the new vehicle. information. The entire process was painless and fast. Jason made the experience worth it for us having drove 3 hours to get the new vehicle. More

Left my 2019 Acadia last Thursday for oil change & repair of sunroof screen that will not lock into place & was told additional 30,000 maintenance items recommended so I agreed to additional service. Was cal of sunroof screen that will not lock into place & was told additional 30,000 maintenance items recommended so I agreed to additional service. Was call early afternoon that service was completed. Came in around 4pm. Was advised by Kristi that the sunscreen only needed adjustment and no parts needed. The invoice stated that the sunroof shade was operating as designed. I paid the $412.98 bill & was told to wait outside and car would be brought around. Went outside and waited for 10 minutes without car being brought around. Went back inside & I asked if car was parked on other side of building. Was told no by Kristi and she would check & have car brought around. Went back out & waited another 10 minutes without the car being brought around. I saw several employees look in my direction but at no time did any employee check with me as to why I was standing in the parking lot waiting for my car. After the first time I went back inside to inquire where my car was a black Acadia & a white pickup were brought around by the kid in a t-shirt and red shorts. A customer drove away in the pickup but the black Acadia remained there. I own a silver Acadia. When I went in I waited 5 minutes for Allison to get off of a phone call so I could ask what the problem was. A few minutes later Kristi came over to say that the service technician had mixed up the work on the black Acadia & my car & that the sunscreen was not repaired but parts had to be ordered. I asked when the parts would be in & was told it would be Monday. I explained that I would not be in town on Monday. Kristi responded that they could pick up my car later in the week from my house. I stated that I was not happy. Response was just "I'm sorry". When I got into my car the outside temperature display was 101 degrees that I had stood outside for 20 minutes waiting for my car. When I got home I call service department & asked for the Service Manager. Kristi came on the phone, I asked if she was the Service Manager & she said she was. I asked to be transferred to the General Manager. She stated he had gone home for the day. I asked what his name was & would he be in on Friday. She said his name was Phil & yes he would be in. On Friday I called for Phil and got a voice mail on which I left a message with my name & phone number & stated I had an issue with service I had received. Phil never showed me the courtesy of returning my call on Friday, Saturday or Sunday. Besides the aggravation of being treated this way, I got to say I am not all that confident that the $400 services that I paid for were actually done on my car rather than the black Acadia. I have purchased 2 vehicles at Brogden and will be in the market for another in the fall. I can't say from this experience that Brogden cares if I purchase from them or use their service department. Terry Clark More