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Robert Brogden Buick GMC

Olathe, KS

4.6
5,090 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 5,090 reviews

September 07, 2021

Great experience. Jeff Alstatt walked me thru the entire process to purchase my GMC. I flew from Dallas to Robert Brogden to buy my GMC Yukon AT4. More

by JSHORTER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Alstatt
Sep 09, 2021 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

September 05, 2021

Just a great bunch of people to deal with, There are some places that I hate to deal with but that is not the case here. More

by jbhewitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach
Sep 08, 2021 -

Robert Brogden Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

September 05, 2021

Good experience and good price with the coupon. Got there fairly early before opening so I was in and out in an hour, which is what I wanted. More

by SUSANLUELF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Sep 08, 2021 -

Robert Brogden Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Robert Brogden Buick GMC Team

September 04, 2021

They got us in and out of there quickly which I appreciate a lot and everyone was very friendly and accommodating. Would recommend to others. More

by JAK71109
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

September 04, 2021

Great team to work with buying a new car. Friendly, honest, upfront. Appreciate their help finding what we wanted for our family. Thank you all More

by Andrew.wank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

September 03, 2021

Report says brakes, brake pads not checked and tires not rotated. We opted to change filters and noticed screw to the air filter is missing. It was there last time we changed it. Yet paid same amount for oi More

by SWARTZ.ROYAN4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allison Leach
Sep 03, 2021 -

Robert Brogden Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Robert Brogden Buick GMC Team

September 03, 2021

Allison schedules every appointment to be as convenient as possible for me and always keeps me informed. Main reason I won’t go anywhere else for service and or warranty work. More

by nseaton77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach
Sep 03, 2021 -

Robert Brogden Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Robert Brogden Buick GMC Team

September 03, 2021

I bought a truck on 12/31/20 and have yet to be provided that vehicle as advertised. Worst customer service I've ever experienced. Robert Brogden PLEASE CALL ME! More

by DIRTGIRL
Recommend Dealer
No
Employees Worked With
PHILLIP MILLER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Robert Brogden Buick GMC responded

We’re sorry for the miscommunication and are glad we were able to connect. We look forward to working together and resolving the issue to your utmost satisfaction.

Sep 03, 2021 -

DIRTGIRL responded

I have record of multiple attempts to resolve this with Phillip Miller, I also have record of emails to Kristie Brown, NOTHING has been resolved, no one seems to care to resolve this matter. I also left a message on a voice mail when I called asking for the manager, I received a call back from the used car manager. Your company sold this vehicle, I'm done with the wild chase to find someone who cares. Call my office at 816.215.0505 to resolve. It's not my job to chase down the correct person .

September 03, 2021

Tino was fantastic to work with. Excellent buying experience, I would definitely recommend Tino and the Robert Brogden team to anyone interested in buying vehicle. More

by ROB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brooke Nemechek, Aurora Reed, Tino Stowers
Sep 07, 2021 -

Robert Brogden Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

September 01, 2021

Dealing with service issues is not normally something I look forward to, but in this case, I can be assured of first class treatment. Allison is a ray of sunshine and professionalism in how she handles an More

by CHOTT4010
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Sep 01, 2021 -

Robert Brogden Buick GMC responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, The Robert Brogden Buick GMC Team

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