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Robert Brogden Buick GMC

Olathe, KS

Overview
Employees
Reviews
Vehicles
4.6
5,090 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 5,090 reviews

September 22, 2021

Lack of communication after purchased a brand new vehicle was very below expectations especially on a brand new vehicle. More

by TBRAVES13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake Blackman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Sargent
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristie Brown, Aurora Reed
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Sep 22, 2021 -

Robert Brogden Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

Sep 22, 2021 -

TBRAVES13 responded

I have tried to contact you, including emailing your general manager asking for a 10 minute meeting to sit down and discuss the issues, which has not been responded to as of today.

Sep 29, 2021 -

Robert Brogden Buick GMC responded

Thank you for speaking with us. We hope everything has been resolved to your satisfaction and you are comfortable returning to our dealership in the future. Kind regards, Your friends at Robert Brogden Buick GMC

September 21, 2021

Second VERY high dollar repair of 2021 and not acknowledged by any service staff of any kind of problem solving other than thousands of dollars or your car will die. Our only car, bought at this d More

by lindaakelly466
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristie Brown, Allison Leach, Aurora Reed
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Sep 22, 2021 -

Robert Brogden Buick GMC responded

Linda, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

September 18, 2021

Nassima was great. She was very friendly and extremely helpful. We recommend working with her More

by JACOBGREELEY2410
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nassima - 5 Stars
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Sep 20, 2021 -

Robert Brogden Buick GMC responded

Thank you for your great review, Jacob! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

September 18, 2021

Very fast at getting me in & out. Allison is the best!! Keep up the good work More

by jermarmontay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
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Sep 20, 2021 -

Robert Brogden Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Robert Brogden Buick GMC Team

September 18, 2021

Your service department is top notch sales department sucks maybe new cell should take notes from the service department More

by DARWIN2272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach
Report | Print
Sep 20, 2021 -

Robert Brogden Buick GMC responded

Darwin, thank you for the feedback! We are happy to hear about your positive experience at Robert Brogden Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Robert Brogden Buick GMC Team

September 17, 2021

Allison made the experience good. Techs were unable to repair the problems, but Allison was excellent More

by jseger1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Report | Print
Sep 17, 2021 -

Robert Brogden Buick GMC responded

We are so glad to read that you had an overall positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Robert Brogden Buick GMC Team

September 16, 2021

These guys are very professional, personable, and attend to your every need. One of the best buying experiences I've had. More

by DAVID.MOERICKE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Hundley
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Sep 17, 2021 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

September 16, 2021

Phillip Miller is an excellent sales agent. Really know his stuff. He got me a great deal on a SUV. Aurora in the service department is a pro. She always keeps me informed as to what is going on with my More

by JEFF@MISSOURIATTORNEY.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PHILLIP MILLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aurora Reed
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Sep 17, 2021 -

Robert Brogden Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Robert Brogden Buick GMC Team

September 16, 2021

Aurora - service dept. was awesome! Excellent service! She was extremely helpful, courteous, and kept me informed through the whole process More

by mark.kirkemier
Customer Service
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Report | Print
Sep 17, 2021 -

Robert Brogden Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Robert Brogden Buick GMC Team

September 15, 2021

Jeff was a fantastic salesman that wasn’t pushy and respected our opinions. I will definitely be returning. More

by SEBASTIAN.PARRISH92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Alstatt
Report | Print
Sep 16, 2021 -

Robert Brogden Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Jeff was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, The Robert Brogden Buick GMC Team

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