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Rob Lambdin's University Dodge RAM

Davie, FL

Overview
Employees
Reviews
Vehicles
4.3
1,194 Reviews
We’re glad you took the time to stop by our University Dodge website. Sometimes it can feel a bit daunting to navigate an auto manufacturer or dealership page, and we thank you for taking a look around. Let us repay the kindness by showing you the many great vehicles consumers can find when shopping for Dodge or Ram. We have new vehicles, we have used vehicles, and we have a friendly sales staff to answer any questions while you search through our ever growing inventory. Not sure what you’re looking for but have a vehicle to trade in for a little help with a down payment? Get a quote for the worth of your car and your desired vehicle. Our auto financing team is also experienced with helping consumers get an auto loan with a great rate. At University Dodge, we strive to put only the most accurate and up-to-date information on the web. Browse through our blog articles, or feel free to give us a call. You can contact us with any questions you have. We look forward to doing business with you!
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5455 S University Dr

Davie, FL

33328

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Showing 1,194 reviews

August 23, 2023

Very fustrated with the service received. My husbands car, a Dodge SRT Hellcat-which only has approx 30k miles , in prestine condition, garage kept-was dropped off for service as a result of More

by Mtsanchez04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 24, 2023 -

Rob Lambdin's University Dodge RAM responded

"Mtsanchez04" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Sep 22, 2023 -

Mtsanchez04 responded

Leonidas5382@gmail.com When did businesses stop caring? Where did we lose sight that the key of running a successful business should begin and end with the importance of providing excellent customer service and showing your loyal customers that you value their business? That you are committed in helping. If there is someone with authority that still shares those values and can execute- please help us I am urging you to please step in and help deliver. We just want to move on! To recap: 8/3 -2019 Dodge Hellcat dropped for service for check engine light. Garage kept, immpeccable condition with only 31,029 miles. 8/23 -Dealer advised car had been repaired and was ready for pickup, $4900 out of pocket cost. From 8/3-8/23 No loaner was offered-wife was without car for 20 days impacting her work , impacting her ability to drop off our child at school etc. 8/23 same day-we move forward to sell. Made offer on NEW vehicle non refundable . 8/23 SAME day -check engine fires AGAIN. We Contact dealer- who ask us to bring vehicle again the next day 8/24 car gets dropped off again at Dealer per their request. When we arrive-We are informed that the mechanic who worked on our vehicle is attending a convention and will not return until monday. Apparently only mechanic that can work our car . This time the dealer provided a loaner but only after we left the dealership and after my first post here. We advised dealer that we had a non refundable deposit on a new vehicle and the importance of timely completion. 8/30 -dealer advised a new part would be needed-cost initally slated for another $4000 ish out of pocket- we settled at $2000. ETA of new part now 9/13. Reminded dealee again about our non refundable deposit on new vehicle. 9/8 -dealer advised part arrived and will be worked on 9/9. 9/12- dealer advised vehicle would be done by end of week. Reminding dealer again about our non refundable deposit. 9/18-dealer advised we need another pump ETA of pump to be received would be 9/19 (please note the first pump we replaced took 20 days this secons pump one day?) 9/20-dealer advised pump recvd. Car to begin being worked on 9/20 evening. 9/22- still no car or updates. Please note-we , the customers, have been calling for updates periodically versus the dealer being proactive with their communication which I would expect considering our vehicle has been in their shop going on 2 months on October 3.We even made a few attempts to reach a manager for help only to receive voicemails with no return calls. We have shared throughout this journey on several occassions the urgency of getting our vehicle repaired. We are out thousands of dollars between the snowball repairs, the non refundable deposit on a new vehicle we will lose due to their delays, the two car payments we have made for a vehicle that is not in our possession, not to mention the equity we are losing weekly on the sale of our vehicle. Now I ask - If tables were reversed is this really how you would want to be treated as a customer?. I have two business days left counting today 9/22 to obtain my successfully repaired vehicle so that we can sell and still close before we lose the deposit on the new vehicle.

August 13, 2023

The service department stinks my service advisor her name was Laura she did not keep in contact with me she had my truck for 4 months wasn't fixed forced me into a new truck I've been dealing with y'all sinc More

by bigsho1952
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Ballas
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Aug 14, 2023 -

Rob Lambdin's University Dodge RAM responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 12, 2023

Great service by the sells person he walked me through the process I felt save More

by CABRERASERGIO16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Aicher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Ballas
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Aug 14, 2023 -

Rob Lambdin's University Dodge RAM responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

August 11, 2023

Never been told so much xxxxxxxx and told so many lies in my life. Very frustrating and unpleasant experience. More

by GUYCLIFFORD
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Carlos Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schillaci
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Rob Lambdin's University Dodge RAM responded

Guy. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership and to the President of Sales.

Aug 12, 2023 -

GUYCLIFFORD responded

Have called in 3 times to find out where my official Tag Plate is. Always told they will look into it. Never heard back each time. I am now driving my truck on expired temporary paper tags. When do the lies stop. Extremely poor customer care and follow up!

August 09, 2023

Leo call it’s the best sell person, he was very helpful, very nice,definitely will buy again whit him. More

by danalbu337
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Ugodnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Rob Lambdin's University Dodge RAM responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 09, 2023

The sales person was good and friendly but the car we bought had ants in it. More

by tbalseiro71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Jorge
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Aug 10, 2023 -

Rob Lambdin's University Dodge RAM responded

Thank you for bringing this to our attention. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 09, 2023

They were very nice and made me feel like i was family there i would recommend them to anyone who’s looking to buy a vehicle 😍I brought plenty of cars in my past and they made me feel like it’s not about More

by sparkleclark1985
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michel Bravo, George Jorge
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Aug 09, 2023 -

Rob Lambdin's University Dodge RAM responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 09, 2023

Seamless transaction, fairly quick trading and buying process, excellent service from all staff. I’m very happy with my purchase. Thank you More

by ntamam2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rehan Kazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Rob Lambdin's University Dodge RAM responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 09, 2023

I have been having issues with the suv and no one wants to get back to me nor help me with the issue !! More

by agentpenausrb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Jorge
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Aug 09, 2023 -

Rob Lambdin's University Dodge RAM responded

"Agentpenausrb" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 05, 2023

Always a great experience here. We’ve purchased over 6 vehicles here and will continue to buy here. More

by ROBIN.VICTORES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Schillaci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Ballas
Report | Print
Aug 07, 2023 -

Rob Lambdin's University Dodge RAM responded

Great to see you back with us again!

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