Jeff Schillaci

Buyer beware! Contacted Abner and Jeffrey about a 2026 Ram 2500 Limited that has been listed on their website and Autotrader for over a week. I went through the p Contacted Abner and Jeffrey about a 2026 Ram 2500 Limited that has been listed on their website and Autotrader for over a week. I went through the process arranging insurance, getting pre-approved for financing, and sending pictures of my trade-in. Took over 24 hours and a number of calls, as they were reportedly very busy. When finalizing the deal they tell me they made a mistake on their online listing and that the actual price was $6000 more! Then Abner states “they could get me approved for the higher amount.” Needless to say, this sent up RED FLAGS and I walked away from the deal. Don’t let yourself get scammed by this common sales trick!!! More

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I purchased my 2025 RAM 1500 Laramie Night Edition on March 31, 2025, and unfortunately my experience with both the vehicle and Rob Lambdin’s University Dodge has been extremely disappointing due to ongo March 31, 2025, and unfortunately my experience with both the vehicle and Rob Lambdin’s University Dodge has been extremely disappointing due to ongoing electrical and battery-related failures that remain unresolved seven months later. Just one month after delivery, both batteries had to be replaced. Since then, the batteries have continued to drain anywhere from one to four times per month. Each time this occurred, I was advised to simply jump-start the truck and bring it in—a response that is unacceptable for a brand-new vehicle. Approximately three weeks ago, the auto start/stop function stopped working. When I brought the truck in that Saturday, I was told yet again that the issue was the batteries. I requested that they keep the truck for a full diagnostic since I was off work for a few days, but the dealership refused and said diagnostics would only be performed after the batteries died again. Unsurprisingly, three days later the batteries drained once more. During my discussion with the service manager, I was even advised to “get used to” manually turning off the auto start/stop function every time I start the truck to help preserve battery life—something I firmly disagreed with. A customer should not have to work around a feature the vehicle was engineered with. Later, the assigned service advisor informed me that the technician had found the drainage issue was being caused by the alternator and tailgate actuators. These parts were replaced, and I was told the truck was fully repaired. I left work early and drove over an hour to pick it up, only to be told upon arrival that the batteries had drained again and the check engine light had come back on. This was extremely frustrating and completely avoidable. Two days later, I was notified that the tailgate modules, the steering control module, and the batteries were also defective and would need to be replaced again. At this point, the service manager stated that if the batteries failed a third time, he would open a STAR case. However, when I followed up today, he initially claimed confusion about why a STAR case should be opened and attempted to retract his previous statement. Only after reminding him of his own words did he agree to have the technician open one and promised written documentation. This entire experience has involved: • Repeated failures of major components • Multiple misdiagnoses • Commitments that were later walked back • A lack of consistent communication • Significant personal inconvenience • A new vehicle that has been unreliable since month one For a brand-new truck—especially a top-tier Laramie Night Edition—this situation is unacceptable. I expected far better quality from RAM and far better service, accountability, and follow-through from Rob Lambdin’s University Dodge. I truly hope that the STAR case and the next steps finally lead to a permanent resolution. More

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My purchase of my new Durango went perfectly. I am overly satisfied with my experience at your dealership. My salesman, Gabriel Acosta went above and beyond to make sure everything went smoothly. I am overly satisfied with my experience at your dealership. My salesman, Gabriel Acosta went above and beyond to make sure everything went smoothly. He made sure all the details were resolved and made sure I was happy with the deal and my new vehicle. I have purchased many vehicles in my life and this was one of my best experiences ever. More

by lf4 Verified Customer Verified Customer

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I bought a $90,000 HellCat, in cash, from this dealership and two days after I bought it, it started leaking gas. I called them and these xxxxxxxx couldn't even send me a tow truck. I had to pay out of pocke and two days after I bought it, it started leaking gas. I called them and these xxxxxxxx couldn't even send me a tow truck. I had to pay out of pocket to get it towed back to them. I waited for hours for them to "repair" it, I took it home, and a hour later it was leaking gas again, so I had to come out of pocket to get it towed again, yes, that's twice in one day I had to get it towed. This time, they kept it for two weeks, I asked for a loaner (rental car) and they didn't have one, so I had to go two weeks without a car. Carlos Torres sold it to me, by the way, and he kept hiding and ducking my phone calls. The so called sales manager, Jeff Schillaci, wouldn't answer the phone or return my calls either. I just got my car back, today, and it was completely dirty like it's been sitting under tree for all this time and they only left me with a quarter tank of gas. The least, and I do mean VERY LEAST, that they could've done was give me a car wash and a full tank of gas for my troubles, but I guess customer service is just words and not actions for most businesses, nowadays. This a $90,000 muscle car and they treated it like it was a 1999 Honda Civic. This is America where it's a car dealership on every corner, I'm telling you that you need to drive past this corner. This place is a circus full of clowns...If any one of you ducks from this dealership is reading this, you better be lucky it's a new year and a new me, because the old me would've knocked Jesus over to get to you. More

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Very quick and easy process. Bryan in sales was very helpful. Jose in finance made sure I understood everything I was signing. All around great experience. Would definitely retur Bryan in sales was very helpful. Jose in finance made sure I understood everything I was signing. All around great experience. Would definitely return! More

by Melanee Verified Customer Verified Customer

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Great dealer, great service, great prices! Babu was great he followed up after the sale which is rare for salesman these days. Babu was great he followed up after the sale which is rare for salesman these days. More

by Tony3104 Verified Customer Verified Customer

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Never been told so much xxxxxxxx and told so many lies in my life. Very frustrating and unpleasant experience. my life. Very frustrating and unpleasant experience. More

by GUYCLIFFORD Verified Customer Verified Customer

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Always a great experience here. We’ve purchased over 6 vehicles here and will continue to buy here. We’ve purchased over 6 vehicles here and will continue to buy here. More

by ROBIN.VICTORES Verified Customer Verified Customer

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Very excellent very satisfied. Very patient to explain details on vehicle. Very helpful. And happy. with my vehicle. Very patient to explain details on vehicle. Very helpful. And happy. with my vehicle. More

by Valentina Garcia Verified Customer Verified Customer

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Rob Scamdin The fact that I have had any sort of affiliation with this business has been an absolute nightmare. I purchased my very first car, a black 2014 Nissan Altima, from them last year and the affiliation with this business has been an absolute nightmare. I purchased my very first car, a black 2014 Nissan Altima, from them last year and the sales experience was great, but then when it came time to service the vehicle, the true colors of the dealership had been revealed. Since owning the car, the dealership has been my sole servicing provider for the maintenance of my vehicle, and for the times it has been inspected, the maintenance team has provided assurance that the vehicle was in good condition; however, after a warning light came on, I tried to contact them for assistance but one of their associates referred me to their sister location (University Mitsubishi) since they do not "work" on any cars even though have have changed brakes and performed other work on the vehicle. I brought the vehicle into this secondary dealership regarding this situation. The service provider inspected the vehicle, identified 2 issues with the vehicle, and provided a pricing quote of $2,368.12. I was outraged to hear that such a problem came about so suddenly, but understood that the car is old and needed some parts replaced. After purchasing some parts to speed up the repair process, I made an effort to contact both Dodge and Mitsubishi to have the car repaired but was pushed to the side claiming they were busy, and I do not agree in supporting a business that is not willing to help their clients in need; therefore, I went to the Nissan dealer to have the car fixed. Nissan diagnosed the vehicle and found 10+ issues with the vehicle and provided an estimate of $7,227.27., but couldn't believe that so much was wrong with the vehicle, so I took it to another reputable mechanic that have also inspected the car and found issues similar to what Nissan discovered and provided a quote of $7,512.83 (more than triple than what Mitsubishi said). Discovering this infuriating information, I made contact with one of the service supervisors at Dodge explaining the situation and trying to reach a reasonable compromise. The supervisor was not very helpful in it that he denied the vehicle ever being fully inspected and that all of those issues could have occurred within a year. After witnessing all of this, I had to write this review and share my story. I am sure that in the past, this was a competent dealership or people that have purchased the endorsed brands from this dealer have a lot of positive feedback to share; however, it was an absolute nightmare ever investing in this dealership. The customer service is abysmal and the service providers are uncaring in their efforts to assist their clients. Even as far as the management (in both dealers), do not show care or concern regarding escalated situations. Overall, what I am telling you, the reader, the following: DO NOT GIVE THESE PEOPLE YOUR MONEY! As a first time car buyer and business owner, I have never been so disgusted with the conduct this dealership has displayed. I would be afraid to purchase anything that is Dodge/Ram (and even Mitsubishi) just as a result of this traumatizing experience. And if the dealer is reading this, then you organization needs to shape up. This behavior can only take you so far before it starts affecting your business model. Even if you skimmed, scrolled all the way to the bottom, or even won't remember anything about this review, at least remember this home-made slogan "When you hear Lambdin, think Scamdin." More

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