Rob Lambdin's University Dodge RAM

If i could put a negative star for the rating I would. We took my husbands truck here on Dec 1, 2023 for a warranty repair of a leaking gasket which was originally done Jan 6, 2022. Was told directly that We took my husbands truck here on Dec 1, 2023 for a warranty repair of a leaking gasket which was originally done Jan 6, 2022. Was told directly that if I called the shop I would not get an answer to call Andrew directly. He gave me his cell phone number. After not being able to reach him I drove to Dodge. I spoke with Artie he looked into the issue with the truck. He gave me his cell phone number and told me he was brought over to dodge to fix the issues with the service dept. The only way I was able to reach anyone at Dodge was to reach out to Artie and he would have to tell Andrew to call me. Was told on Monday Dec 4 they were waiting on a lift to free up and that the truck should be looked at before Wednesday. If that’s the case why was I told to bring the truck in Friday Dec 1. To sit there 5 days with nothing being done. Finally received a call from Andrew Dec 6 he wanted approval for a repair for $4156.89. I asked for an estimate / breakdown for my repair. I asked multiple times to have it emailed to me. Never received after waiting for over an hour. Had to drive to Dodge for the 2nd time just to get some answers. Andrew stated they were not able to print the breakdown of the estimate that the printer was broken. I was finally sent a link that expired before I even opened it . I finally received one but didn’t breakdown much information even stated at the bottom “no issues were found.” Finally told the water pump needed to be changed. I approved that work. After more texts trying to get answers with no responses had to drive down there yet again. This is 3 times and this is customer service? Artie assured me that they were getting the water pump orderded. Tuesday Dec 19. ( after almost 3 weeks) of my truck being there I text Andrew again with no response had to get ahold of Artie to have him tell Andrew to call me. He finally text me and stated he dropped the water pump off to the tech and the tech should be starting on it later that day or early the next morning. Friday Dec 22 went to pick up my truck paid $1150.60. Drove down the street truck started overheating. It went to 246 degrees. I drove it back to Dodge the truck did not even go there in the first place for overheating. So now my truck has been there for 3 weeks now back in the shop. Artie got me a rental cause of all the trouble and now yet another issue I never had before. Now I am being told it’s the radiator and thermostat. Why was this not checked in the first place, when they said it was the water pump. This is all xxx backwards. I went on Dec 29 and spoke with Artie, and Andrew. He was going to speak to the mechanic to figure out what problem now and why things were not checked out properly in the first place . It’s sad and very pathetic that I have to reach out multiple times a day just to find out what is going on with my truck or I have to drive down there. What kind of customer service is that. I was also told by Mike the parts and service director that all my parts that were removed from my truck would be put in the bed of the truck. That never happened. Finally Jan 4 after over 1 month of not having my truck I went to pick it up. Only to be treated like crap when I came in to pay my now $2680.15 bill. In total i paid $3830.85. My truck is still overheating after almost $4000.00. My head gasket is blown now, I have to find another shop to repair what they screwed up. I wonder how many other people they have screwed over. I had the worst customer service experience here. I have never worked so hard to have my truck fixed. I should have been able to drop it off without feeling like I have been totally ripped off. I do not trust anyone here and would never bring my truck back here even drive in the parking lot. More

Very helpful. Offered a good deal so bought the truck. Did not get to meet the service manager but all the sales staff was very nice. Offered a good deal so bought the truck. Did not get to meet the service manager but all the sales staff was very nice. More