Riverview Chevrolet

Bad service Make sure you get a price quote before you have any work done. These people working here are very deceptive, and just in it for the money, especially Make sure you get a price quote before you have any work done. These people working here are very deceptive, and just in it for the money, especially that service writer. More

Taken advantage of. I was an out of state buyer. I purchased a g8 that Tom Clark Chevy had for sale. The mileage was under 22,000. The online pictures look good. The desc I was an out of state buyer. I purchased a g8 that Tom Clark Chevy had for sale. The mileage was under 22,000. The online pictures look good. The description listed no damage. The sales agent Bernie McManus had the car cleaned and he personally inspected the exterior of the car for me. He told me the car had only a small scratch on rear bumper and scuff on bottom of front facia. I felt that was acceptable so I purchased the car in the amount of 19,423 dollars. I ordered a fully enclosed shipping trailer for pick up. When the car arrived I instantly seen a dent about the size of a baseball on the passenger front fender. Also the car had 7 gouges in the paint about 2 to 4 inches in length on several different body panels. All the exterior damage was very evident. Also the shipper listed all the damage on a report during pick up. I photoed all the damage that was not stated to me. The photos and damage report from shipper and estimate to repair damage was sent to Tom Clark Chevy. After calling several times and emails ,Tom Clark Chevy has declined to fix any damage. SHAME ON TOM CLARK CHEVY for not making good on this issue. More

Very bad business acumen My wife and I were interested in 2 2015 tahoes. 1 was on the the lot the other was on loan to an area sports figure. We were going to buy one or the My wife and I were interested in 2 2015 tahoes. 1 was on the the lot the other was on loan to an area sports figure. We were going to buy one or the other and asked if we could see the one that was on loan. The salesman told us he had already begun the process of getting that car back. He called the next day and said the car was there. We went down 3 hours later for our scheduled appointment and they told us they sold the car. At the very least, they could have called so we didn't waste a trip back in. I don't know if the other car even existed or if it were used to bait customers in with a low price on a non-extistent car. We made our purchase at a more reputable dealership and are happy with the Tahoe. Don't waste your time with this shady dealership. as a side note: This would have been the second large purchase I made there in less than 12 months. More

Poor follow up I purchased a new Chevy Equinox from Tom Clark. I am accustomed to the dealer doing a follow up phone call, usually 2-3 weeks after purchase to be ce I purchased a new Chevy Equinox from Tom Clark. I am accustomed to the dealer doing a follow up phone call, usually 2-3 weeks after purchase to be certain the vehicle was performing properly. I never received any follow up call from Tom Clark. Also, the ON STAR system never worked from day one. I called Tom Clark service 3 times trying to get an early morning appointment for repair, but they never had time and never set up an appointment. And FORGET about vehicle orientation! They have a teenager who attempts to explain the radio to you, but when you ask him detailed questions about the vehicle his knowledge and personality falls flat! Tom Clark is there to make a sale only, but NOT to satisfy the customer!! I will buy my next vehicle at another location. More

very bad Took vehicle in to get rearend differential replaced after multiple times of back an forth taking it back an no rental car botched promised times and Took vehicle in to get rearend differential replaced after multiple times of back an forth taking it back an no rental car botched promised times and being charged for a total new unit when I was duped for the old caseing until they realized that it could not be used since it was damaged they then took vehicle back in an took a week in half just to give me a vehicle that still doesnt work right sorry sorry sorry service department service manager was very un professional I paid 3800 dollars for nothing More

Spent over 24 hours waiting I took my 2009 Impala in to service for "Service Airbag" light that came on intermittently. Was told that repair would take about 2 hours because T I took my 2009 Impala in to service for "Service Airbag" light that came on intermittently. Was told that repair would take about 2 hours because Tom Clark had to get the part from another dealer. After waiting 5 hours, I was told that the part still wasn't in. I left the dealership, went home and called the Service Mgr. -Dave Keteles. Was told that they would contact me the next day. After callingGM customer service, still no response from Tom Clark. I will now go toanother dealer to have my problem fixed. I have purched about 12 cars from Tom Clark Chevy over the past 30 years. I guess this is how my loyalty has been rewarded. More

I was sent there by GM for a diagnosis of a problem on an I was sent there by GM for a diagnosis of a problem on an 18 month old car. I never authorized any cost or charge. An hour later I was handed a bi I was sent there by GM for a diagnosis of a problem on an 18 month old car. I never authorized any cost or charge. An hour later I was handed a bill. I have always been told never buy a Chevrolet and thanks to GM and Tom Clark I now know why. I will never spend another dime with the aweful corporation. More

My husband and I went to this dealership to look at a used car that we saw on the internet. We were very restricted on time and they were very helpful and tried to get us in and out as quickly as possibl used car that we saw on the internet. We were very restricted on time and they were very helpful and tried to get us in and out as quickly as possible. This is one of the best dealerships that we have ever dealt with. The employees that we met were all very friendly. They made our car buying experience quick and painless. We love our new car and plan to deal with Tom Clark Chevrolet in the future! More

I went to tom clark becaus my co-worker said she got a good deal there, well that was the biggest mistake i have ever made. When i asked for the sales person she had they were unavailable so i was ad good deal there, well that was the biggest mistake i have ever made. When i asked for the sales person she had they were unavailable so i was advised to see Bill Cummings "the Diesel" so his business card says. He was very rude and obnoxious the whole time. He Made promises he and the dealer never intended to keep. My car got scratched on the lot he said we will get that taken care of, so i assumed the body shop would fix it "wrong" he got a bottle of touch up paint and filled in the scratches like it was nothing. I was promised floor mats and when i picked my car up they were the cheap junk kind from the dollar store. The manager was not helpful at all it was a total awful experience. The only reason i purchased the vehicle in the end was because the price was very fair. Looking back i would have rather paid more money and received good service the been treated the way i was. Tom clark could not give me a car for free if they wanted too. Me an my family will never return to this dealer for anything ever. More