Group 1 Subaru Rivertown

I walked into the service department last weekend for a recall and was given an appointment for NEXT Friday(today) at 8am. They needed the week to order the part, which was totally understandable! When I recall and was given an appointment for NEXT Friday(today) at 8am. They needed the week to order the part, which was totally understandable! When I showed up for my appointment today I was told it would be an hour wait, also totally understandable. Half way through i was updated that it would be 45 minutes until the replacement was done. A few minutes after that updated again that there was a miscommunication in the parts department and they do not infact have the part for my car, so it'll be 30 minutes to put everything back together. Mildly frustrating because I missed work for this, but okay. Im given my keys and told I will be contacted when the part arrives. On my way home I notice its quiet. I turn my radio up and all I hear is static. I pull over and try to connect my phone with no success then the computer says antenna error. While im pulled over, confused about what is happening, I get a phone call from the dealership I JUST left and it is a salesman asking me if I want to appraise my car for a trade in. Very bad timing. The people at this location are very kind, I am just dissatisfied with the service I did/didnt get. I feel like my part was either put in someone else's car or it was forgotten about entirely and never ordered. We all make mistakes, but it would have been nice to get a phone call informing me that they didnt have the part before I made the drive and missed work. I actually drove my car up there working PERFECTLY for a computer recall, left with no recall fix and now a malfunctioning antenna/no working radio. More

Great service nine am app service rep was very courteous had me check in for my 24k service and completed on my way by 0945 am!! had me check in for my 24k service and completed on my way by 0945 am!! More

The car sales man (Tyler) was very helpful and proactive. If he did not know the answer to our question, he said he would find out and he always did. He took great care of us and did not leave us for long pe If he did not know the answer to our question, he said he would find out and he always did. He took great care of us and did not leave us for long periods of time, even when he has other customers to care for. We did not feel pressured to buy the car, but we felt we had a good relationship with Tyler that made us want to buy from Rivertown. The financial department was harder to work with. The man helping us seemed displeased almost as soon as we began talking to him. That being said, he answered all our questions and waited very patiently while we went over paperwork. More

Doesn't take 15 words Fabulous Magnificent Ms Aaliyah Mis Brandy Mis Love THANK YOU Brandy Mis Love THANK YOU More

Always exceptional service. I could not be happier with my crosstrek. Thank you Subaru Rivertown I could not be happier with my crosstrek. Thank you Subaru Rivertown More

Did not care for noise factor in lobby of awful elevator music🤮….did not care for music at all …nada…simply annoying choice music🤮….did not care for music at all …nada…simply annoying choice More

1st time there. Did oil change and rotates tires and did extra things needed during inspection Did oil change and rotates tires and did extra things needed during inspection More

Informative , professional , helpful and friendly . I would highly recommend this dealership to all my friends I would highly recommend this dealership to all my friends More

Had service performed today. No issues. Everyone friendly and helpful as per usual. It's a pleasure to bring my car and for service No issues. Everyone friendly and helpful as per usual. It's a pleasure to bring my car and for service More