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Group 1 Subaru Rivertown

Columbus, GA

Overview
Reviews
4.7
368 Reviews
Call Dealership (706) 322-9927

1661 Whittlesey Road

Columbus, GA

31904

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Showing 368 reviews

February 26, 2026

Group One Rivertown Subaru has always treated me with courtesy and prompt service!! Their service department always keeps me informed and updated while I wait for my Forrester to be serviced!!- Jose Negr More

by Taino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie got me in quickly for my scheduled oil change and she also was very helpful in getting my Subaru online coupon applied to my oil change which saved me money!! Damon, who performed the oil change, was very thorough and had me out in less ta
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Feb 26, 2026 -

Taino responded

I want to say thanks to Cassie who got my 2019 Forrester in quickly for my oil change appointment and she also helped me get the online discount coupon from Subaru applied to my service ticket which saved me money!! The mechanic, Damon, was very thorough with the multi point system check and I got my car back in about an hour!! -Jose Negron, proud owner of a 2019 Subaru Forrester Premium.

February 23, 2026

I had a wonderful experience. Adam was professional. I would definitely recommend rivertown Subaru to my friends and family. More

by wojcikamy3113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam
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Feb 27, 2026 -

Group 1 Subaru Rivertown responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2026

Took 4. 5 hours for 1 hour service. Bill wasn't adjusted and was higher than estimated. Blame was tossed around. Very bad first impression of service depart More

by speeksd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda, Chris
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Feb 28, 2026 -

Group 1 Subaru Rivertown responded

We’re sorry to hear about your experience and regret that your first impression did not meet expectations. At this time, we’re unable to identify your visit based on the information provided, but we would appreciate the opportunity to review what occurred. Please contact us directly so we can look into this further. As a team, we are committed to improving communication and efficiency to ensure a better experience for every customer. Chris Cassidy Service Director - Group 1 Subaru Rivertown 706-780-4403 ccassidy@group1auto.com

February 12, 2026

My experience today was great. I arrived early for my appointment was taken in quite promptly. My warranty covered service was delivered in a reasonable amount of time. The guys gr More

by darrellcochran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adan farthing
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Feb 15, 2026 -

Group 1 Subaru Rivertown responded

Hi, we are very happy to have provided you with such a positive experience. We are always more than happy to assist you if anything else comes up. Take care!

February 03, 2026

I've been using Subaru since 2019 after I got my Mazda. The service is always amazing! More

by Mmiles992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
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Feb 06, 2026 -

Group 1 Subaru Rivertown responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Group 1 Subaru Rivertown

February 02, 2026

Everyone was so courteous and polite. The young man who assisted with the purchase was outstanding. More

by sarwood1591
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don't have all their names
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Feb 06, 2026 -

Group 1 Subaru Rivertown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Subaru Rivertown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2026

The service was incredible, especially with Aden. He was patient, understanding and made sure we were taken cared for. More

by vnegronjr2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aden
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Feb 01, 2026 -

Group 1 Subaru Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

January 30, 2026

The visit to this dealership was absolutely amazing. From when I arrived until I left I felt like I was appreciated. Even though my vehicle was not a Subaru the staff took great care of my concerns and More

by Jmelee46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aden, Jamie
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Feb 01, 2026 -

Group 1 Subaru Rivertown responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 28, 2026

It's great but the best part of a dealership is the after care. The people in the service department, they are the best part of any dealership. More

by alicemh54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know his name
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Jan 30, 2026 -

Group 1 Subaru Rivertown responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Group 1 Subaru Rivertown

January 23, 2026

It was good except I needed windshield washer fluid that doesn't freeze and they were unable to meet this need though I requested it. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy
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