Rivertown Subaru

My wife and I were in the market for a pre-owned Ford Expedition with 3 row seating. We used USAA's car buying service (TruCar) to help educate ourselves and to assist us with the selection process. Th Expedition with 3 row seating. We used USAA's car buying service (TruCar) to help educate ourselves and to assist us with the selection process. The theory with a car buying service is everyone wins; the customer gets a very aggressive price lower that advertised on a vehicle and the dealer sells a unit quickly and doesn't invest a lot of time and effort. We entered our search criteria and Rivertown Subaru of Columbus, GA was listed as having a car that matched our search and they're a USAA trusted dealer. I called the dealership to verify that the car was still available, asked a few questions about it's options and condition and to discuss pricing. It took us two days to make a decision, so we scheduled an appointment to drive down to see it and potentially purchase the car. We live 40 miles north of Atlanta and Columbus is 180 miles away. We packed up our 22 month old and our 8 week old and set off for the 2 1/2 hour trip. Upon our arrival, our salesperson introduced himself and showed us the SUV. The exterior was in great condition, but the interior had not been detailed and was very dirty. So much so, my wife was disappointed and not interested purchasing the SUV. Before we left, our salesperson offered to show us 5 other Expeditions he had on the lot; 2 of which were certified pre-owned. We looked at all 5 and quickly narrowed it down to a 2013 CPO Ford Expedition Limited with 18k miles. In addition to the window sticker, there was a CPO sticker that gave everyone the full details of the extended warranty. It was a few thousand dollars more than we had intended to spend, but thought it was our best option; especially as a CPO with the extended warranty. Everyone agreed on a sales price and we signed the initial agreement to purchase. Rivertown needed an hour or so to generate the finance package and prep the car for delivery, so we went to lunch. After lunch, our 8 week old and I were going to work thru the financing details while my wife drove home to Atlanta with our 22 month old to get our third child off the bus. I've signed a number of documents when we finally get to the warranty details. He has the car listed as having only the remaining factory warranty and I'm under the impression it's certified. We took a look at the CPO sticker in the window on the vehicle and he explained that the car was a recent dealer trade and they unfortunately haven't removed the 'old' stickers yet. He also said Volvo can't sell a Ford CPO vehicle. However, he could sell me an extended warranty which would cost an additional $2,000! Well, that's a deal breaker. I told him we weren't interested in moving forward with the purchase and called my wife, who was now in Peachtree City 100+ miles away and asked her to turn around and come and pick us up! I asked to speak with the sales manager and explained our situation. The best he could offer was to dealer trade it back to Ford across the street (same family owned both dealerships) and have them sell it as a CPO vehicle, but that was going to cost me an additional $500! We went back and forth; I wasn't going to pay more than what we had already agreed and signed to pay and they refused to absorb the additional cost. I asked to speak with the general manager, but he was out of town. So, we left without buying a car, but not before I told the sales manager that we would use tools like Dealer Rater, Google + and other social media outlets to tell folks about our 13 hour, 600 mile experience with Rivertown Subaru. There's no reason to do business with people that don't respect you or your time. More