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Group 1 GMC Rivertown

Columbus, GA

4.6
494 Reviews

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 494 reviews

March 21, 2026

Excellent customer service, received great Maintenance service for my 2026 Terrain, updates frequently of service. More

by Janice_p_chambers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Mar 22, 2026 -

Group 1 GMC Rivertown responded

Thank you for your wonderful review, Janice! We’re thrilled to hear that you received excellent customer service and great maintenance for your 2026 Terrain at Rivertown GMC. We appreciate your feedback and look forward to serving you again at Rivertown GMC! Sincerely, The Rivertown Buick GMC Team

March 19, 2026

Great service and wonderful people. Greg is great and takes super good care of my car! More

by rmcarter01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg —service
Mar 20, 2026 -

Group 1 GMC Rivertown responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience at Rivertown GMC and that Greg provided you with excellent service. We appreciate your support and look forward to taking care of your car again in the future! Sincerely, The Rivertown Buick GMC Team

Mar 22, 2026 -

Group 1 GMC Rivertown responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 19, 2026

Great service. Greg is always great to work with and takes good care of my car! More

by rmcarter01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in service dept.
Mar 20, 2026 -

Group 1 GMC Rivertown responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience at Rivertown GMC and that Greg provided you with excellent service. We appreciate your support and look forward to taking care of your car again in the future! Sincerely, The Rivertown Buick GMC Team

Mar 22, 2026 -

Group 1 GMC Rivertown responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2026

I always have a good experience when I bring my vehicles in services. Mike, our service representative makes my wife feel like a member of the team. Great service, thank Mike. More

by smokefree65.af
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Mar 13, 2026 -

Group 1 GMC Rivertown responded

Thank you for your wonderful review! We’re thrilled to hear that you’ve consistently had a great experience when bringing your vehicles in for service and that Mike has made your wife feel like a member of the team. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Rivertown Buick GMC Team

March 05, 2026

Michael Clark and his team did a fantastic job! I've worked with Mike for years and he has always been excellent! More

by dblackmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Clark, Digital AirStrike
Mar 05, 2026 -

Group 1 GMC Rivertown responded

Thank you so much for your kind words! It's great to hear that Michael and the team at Rivertown GMC provided you with excellent service. We appreciate your loyalty over the years and look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

March 02, 2026

Pleasant experience staff is very friendly and they have a comfortable waiting area and Greg in service gave excellent customer service and was very informative when I asked questions. Will continue going t More

by Ldukes1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in service
Mar 02, 2026 -

Group 1 GMC Rivertown responded

Thank you for your fantastic review! We're thrilled to hear about your pleasant experience at Rivertown GMC and appreciate your kind words about our friendly staff and comfortable waiting area. It’s great to know that Greg provided you with excellent customer service and was able to assist you effectively. We look forward to welcoming you back for your future visits! Sincerely, The Rivertown Buick GMC Team

March 01, 2026

Kaleb was absolutely phenomenal from start to finish! He worked miracles to get me the best deal and truly advocated for me to get the vehicle that I wanted! Will buy from this dealership 10 times over a More

by shakylamcbee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaleb
Mar 01, 2026 -

Group 1 GMC Rivertown responded

Thank you for your wonderful review! It’s fantastic to hear that Kaleb provided exceptional service and helped you secure the best deal on your vehicle. At Rivertown GMC, advocating for our customers is always a priority, and it’s great to know you felt that support. Your recommendation is truly appreciated, and we look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

March 01, 2026

Kevin and Kaleb are AMAZING! We got a full size SUV that needed a part replaced and they have done everything to expedite the process all while maintaining communication on what’ More

by Harleebutler94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Colangelo, Kaleb Spadaro, Digital AirStrike
Mar 01, 2026 -

Group 1 GMC Rivertown responded

Thank you for your wonderful feedback, Harlee! It’s fantastic to hear that Kevin and Kaleb provided outstanding service during your SUV repair. At Rivertown GMC, keeping our customers informed and comfortable throughout the process is always a priority. Your support and recommendation are truly appreciated, and we look forward to welcoming you back in the future. Sincerely, The Rivertown Buick GMC Team

February 28, 2026

My car was at the dealership for nearly a month. I kept getting told, just a few more days, waiting on a part, waiting on a tool, ect. No work done on it until I complained to corporate. Then miracu More

by Disappointed Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg McCord , Digital AirStrike
Mar 05, 2026 -

Group 1 GMC Rivertown responded

We sincerely apologize for the frustration you experienced during this repair process. Due to the age of the vehicle, specialized tools had to be ordered before work could be completed, and at the same time our shop was managing an unusually high volume of repairs. While that contributed to the timeline, we recognize that our communication should have been clearer and more consistent throughout. We regret that this created additional inconvenience for you and appreciate you bringing your concerns to our attention. If you would like to discuss your experience further, we are available to speak with you directly. J.R. Carmichael Service Director - Group 1 GMC Rivertown jcarmichael@group1auto.com

February 26, 2026

Gmc gave me the best service. Their customer service is excellent. The accommodation comes with free coffee. More

by twinn37041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa , Digital AirStrike
Mar 01, 2026 -

Group 1 GMC Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! The Rivertown Buick GMC Team

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