Riverside Ford Lincoln

Oil change took 4 hours. I arrived at the service center at 9:00 am. The service rep met me promptly and I told him I wanted and oil change and tire rotation. I asked how l I arrived at the service center at 9:00 am. The service rep met me promptly and I told him I wanted and oil change and tire rotation. I asked how long it would take and he said an hour and a half. He didn't say they only had two service techs on duty. I waited four hours to get the service, leaving at 1;00 pm. I was not told there would be a delay or that there was a problem. I could see my truck parked outside waiting to be serviced. Several others were experiencing the same problem. More

good service I take my truck to Riverside Ford every time I need service. very professional. service is fast as possible and waiting area is comfortable.price is n I take my truck to Riverside Ford every time I need service. very professional. service is fast as possible and waiting area is comfortable.price is not high and service is on point More

Outstanding customer service experience While driving from Michigan to Florida the transmission on my 2020 Explorer began making a loud grinding sound while in Georgia. I was near Macon so While driving from Michigan to Florida the transmission on my 2020 Explorer began making a loud grinding sound while in Georgia. I was near Macon so took my vehicle to Riverside. Was greeted by COREY who indicated he would have the vehicle inspected right away despite being a just before the holiday weekend. COREY advised the problem was a transmission oil cooler and DONNA had a replacement vehicle ready for me since the new part from Ford would not be available for a week. WADE, the mechanic who inspected the vehicle, explained to me that the oil cooler had a crack and was leaking fluid. So the team of COREY, DONNA AND WADE had me on my way to Florida again in just about an hour. Thank you!!!! More

Buying a car CAN be fun! We were lucky to have Richard Rappaport as our salesman. He was knowledgeable, very efficient and helpful. We drove away feeling quite fortunate to We were lucky to have Richard Rappaport as our salesman. He was knowledgeable, very efficient and helpful. We drove away feeling quite fortunate to have such a good experience at Riverside! More

Great Experience We have been purchasing our vehicles from Riverside Ford for years. However, the real reason we continue to come back is because of the excellent cust We have been purchasing our vehicles from Riverside Ford for years. However, the real reason we continue to come back is because of the excellent customer service we receive from Earl Byers. He takes his time with Us and doesn’t make us feel pressured. The only problems we have encountered is in the “quick lane “, while everyone at the desk are nice and helpful the SLOW service is unacceptable. We waited to have tires put on our 2015 MKZ and we were there from 10 am until 540 pm which unacceptable. They gave us a free oil change but I also waited with another customer getting his oil changed and it was 2 hrs, no thank you. Clean up your service area and you will have an awesome team. More

New tires I received excellent service. I replaced my original 6+-year-old tires with identical tires. I waited on the work to be completed which was timely I received excellent service. I replaced my original 6+-year-old tires with identical tires. I waited on the work to be completed which was timely and everyone was very professional. More

Routine Service & Corporate Vehicle Purchases Devin did an outstanding job scheduling my vehicle for service. The vehicle was finished before the time they stated, and my check-in and check-out e Devin did an outstanding job scheduling my vehicle for service. The vehicle was finished before the time they stated, and my check-in and check-out experience was fast, efficient, and courteous. More

It was great! Gabby, Devin, and Cole we great and were very courteous throughout my visit. I will definitely be coming back and would recommend this dealership to a Gabby, Devin, and Cole we great and were very courteous throughout my visit. I will definitely be coming back and would recommend this dealership to anyone wanting their car serviced. More

I always receive good service at Riverside Ford Lincoln. Gabby was very friendly and explained what needed to be done with my vehicle. She greeted everyone that came in the door whether she helped them or n Gabby was very friendly and explained what needed to be done with my vehicle. She greeted everyone that came in the door whether she helped them or not. Good customer service. More

Mustang service I brought my car in for an oil change and I was advised of addittional areas that needed servicing.I had those requirements completed and my car is ru I brought my car in for an oil change and I was advised of addittional areas that needed servicing.I had those requirements completed and my car is running good. More