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Riverhead Bay Volkswagen

Riverhead, NY

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rated
146 Reviews

1521 Old Country Road

Riverhead, NY

11901

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146 Reviews of Riverhead Bay Volkswagen

May 15, 2015

Personal Concern for Your Needs I approach every car dealer with trepidation: fear I will be over-sold, confusion over car talk language, and embarrassment that I have a disability More

by plutzky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Brienza
May 06, 2015

Great service Very pleasant buying experience at Riverhead Bay Motors. No pressure. I was allowed to take out cars to drive by myself without a salesman. They did n More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Brienza
March 26, 2015

Fantastic buying experience We were very pleased with the entire car buying experience at Riverhead Bay motors. Both Bill and Tim were very helpful and knowledgable of the cars w More

by Stacemarie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Mccutchan, Bill Brienza
March 01, 2015

Excellent Experience Buying a car can be a daunting task. But the team at Riverhead Bay Volkswagen were kind, patient, educated and pleasant! We love our new VW Jetta GLI! More

by KarolinaJD
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Mccutchan, Bill Brienza
January 03, 2015

Completely Accomodating Sean approached us as we were sitting in a red GTI in the showroom. He probably found us very funny, as almost all of our business conversations were More

by megleach89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Charters
January 01, 2015

Beware of Internet Prices - Just a lure to get you in Internet/ advertised prices are just meaningless numbers used to lure customers into dealership. They simply add back their desired margin via unadve More

by Manhattanite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George Reveliotis, Kevin Curti
Feb 19, 2015 -

Riverhead Bay Volkswagen responded

We at Riverhead Bay Volkswagen are deeply saddened to hear that you feel you had a rough experience with our dealership. while we have to disagree about our internet prices being meaningless numbers used to lure customers to our dealership, we will agree that there are fees not listed on our website. All together they total a whopping $172.50. To clarify further part of this is a mandatory NY State tire waste fee ($12.50) and a NY State Inspection ($37.00). the other two charges are convenience charges, we fill up the fuel tank regardless of size for ($48.00). We also deal with the DMV on your behalf as well as your insurance company to make sure all the necessary legal documents are ready for you when you pickup your vehicle and for this we charge a small ($75.00) Fee.

Feb 19, 2015 -

Riverhead Bay Volkswagen responded

From the looks of your review, it would seem that you were treated more than fairly and had no problems with our personnel. Given the fact that you didn't come to terms with us shows us that you are just assuming we have hidden fees and never actually got to that point. i'll have anyone reading these reviews look through our history and see that this is the first person to try to say we have hidden fees. This brings us to the real reason why you did not purchase from us, the price. You didn't get the price that you wanted on this particular used vehicle, not that we were prices too high. As it turns out, we spend an unrealistic amount of time and money to research all of the vehicles we put on our lot to make sure that they are not only the highest quality, but the best price they can be according to the market. We are glad a review like this came up so we can further explain what market pricing is. we have the technology and the know how to look at every aspect of a vehicle, from year to mileage to pricing, on similar models of the same vehicle, all across the nation. This lets us see in real time the most reasonable values for every vehicle we out on our lot, it also lets us change pricing reflecting the current market. Something you may not know because you purchase a vehicle every few years rather than literally every day as we do, is the fact that the market does in fact change daily. It is more than possible that a vehicle priced today could be a few thousand dollars cheaper in a few weeks. Due to the ease of information access, we try to be as current as possible with our pricing as to keep competitive with the rest of the market. While we regret not following up with you as you may have seen fit, we can assure everyone out there reading this review that we are taking the proper steps to make sure that a situation like this doesn't arise again. We would like to congratulate you on your recent purchase, even if it wasn't with us. If you ever have any questions about the vehicle, or need to bring it to us for service, we would be more than happy to accommodate you.

December 29, 2014

Friendly and Not Intimidating I went into Riverhead Bay Volkswagen as a first time car buyer. The staff was friendly, educated and not intimidating. It felt like shopping for a c More

by dezster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Reveliotis, Bill Brienza
December 21, 2014

Bill Brienza is awesome Bill Brienza went above and beyond getting us our golf. We got our first electric cars! He explained everything and made sure we could reach home with More

by Nicoled
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Brienza
December 16, 2014

Hassle free 2nd purchase within 9 months As always…Riverhead Bay Volkswagen came through. March 2014 they located the last of the 2013 GTI's and delivered it on the date promised. Now, they s More

by kqwen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Charters
December 08, 2014

Purchsed new 2015 VW Golf S, manual transmission Sales personnel professional, accommodating and courteous. went out of their way to help new vehicle delivered on time right and correct Fair prici More

by sean.delehanty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Brienza
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