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Riverhead Bay Volkswagen
Riverhead, NY
146 Reviews
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146 Reviews of Riverhead Bay Volkswagen
November 12, 2021
Service department ladies and gentlemen at front desk were most gracious, however there appeared to be issues outside of their purview. I purchased two new VW's over the years from Riverhead Bay Motors were most gracious, however there appeared to be issues outside of their purview. I purchased two new VW's over the years from Riverhead Bay Motors a Jetta and an upgrade to the Passat and at least 6 or 7 VW's from other dealers over the years. In other words I have always been happy with VW brand. Weeks ago I set up a service call to have one of the air vents repaired which apparently needed a motor which they didn't have in stock, so after patiently waiting 3 hrs I had to make another appointment to have the motor put in which cost approx $ 800 and another 3 hours wait. So be it. When I got home I realized that the defroster didn't function anymore thinking that it was probably a miswiring or something so after a further 3 hrs and a cost of $ 190 I was told that something probably "fell into the vent" causing it to break and another estimate of $650 was offered. THAT WAS AN AMAZING ANSWER NOTING THAT IT WORKED FINE BEFORE. Now I wasn't particularly surprised but I found it peculiar that after having been given a number of unsolicited quotes after Riverhead Bay conducted a $190 trouble shooting of the DEFROSTER they indicated the following repairs were necessary... 1. NEW TIRES- THEY HAD 20K MILES ON THEM, probably $ 800 ? 2. NEW FRONT BRAKES- CHANGED BRAKES AND ROTORS 8 MONTHS AGO heavy wear on brake rotors damaged by emergency brake cables $ 700 ? 3. DRIVER SIDE HEATED SEATS- WORKED FINE BEFORE, now one would guess who would have known whether they worked or not in the mid-fall I DID. $ 700? NOW THE LATEST. Three days after leaving River Bay...the windshield cleaner tank although full and pump motor still functioning does not spray when it worked perfectly fine before. THE INTERESTING PART OF THIS DISCOVERY WAS THAT FILL CAP WAS LEFT OPEN AND ALTHOUGH THE FILTER SCREEN WAS STILL INTACT...SOME GRANULAR STUFF WAS DISCOVERED. SHOULD I BE UPSET? I WASN'T NASTY? SHOULD I HAVE AGREED TO HAVE ALL OF THOSE ADDITIONAL REPAIRS DONE ? More
by Seastarz
Employees Worked With
Michele Stokes
March 16, 2017
Great Overall Experiencd I would like to thank Bill in Sales and Mike in finance for a very pleasant experience. They were extremely honest and helpful. I highly recommend thi I would like to thank Bill in Sales and Mike in finance for a very pleasant experience. They were extremely honest and helpful. I highly recommend this VW dealer. Thanks guys,we love the Tiguan!! More
by platisandrew
Employees Worked With
Bill Brienza
February 07, 2017
I love Michele! Michele is so friendly and always so helpful. Today I went in to pick up my new license plate covers. I asked Michele how much to put them on she said Michele is so friendly and always so helpful. Today I went in to pick up my new license plate covers. I asked Michele how much to put them on she said pull right around and I'll do it for you! She's amazing! More
by Johnaa
Employees Worked With
Michele Stokes
February 02, 2017
Excellence on Display The only reason why Volkswagen kept me as a customer after the whole "Dieselgate" issue is Joe Passalacqua at Riverhead Bay. When VW had announced tha The only reason why Volkswagen kept me as a customer after the whole "Dieselgate" issue is Joe Passalacqua at Riverhead Bay. When VW had announced that they will probably be buying back cars, I went down to Riverhead Bay to see what was out there. I hadn't walked onto the sales floor there in over a year, and Joe greeted me by name. That's something special. It was a difficult search finding me the car I wanted as it had to have a very specific set of features, and Joe did his absolute best to help. He was able to find me what I wanted and at a fair price. His follow-up calls and letters were greatly appreciated. I highly recommend you go see him if you are looking for someone who is knowledgeable, personable, and patient. Additionally, kudos to the service staff here, including Michele and Jessica. After buying a car, they will truly take care of you for the rest of the way. Courteous, professional, and friendly. I've never had any issues after work being done: the tech staff is top notch. More
by SJDNY
Employees Worked With
Joe Passalacqua
January 29, 2017
Great Experience My 2013 VW Passat SEL diesel was part of the emissions scandal. I loved my car and decided to purchase another. After going to a local VW dealer the My 2013 VW Passat SEL diesel was part of the emissions scandal. I loved my car and decided to purchase another. After going to a local VW dealer then where I purchased my car I gave Riverhead Bay Motors a call. I spoke with Bill Brienza on the phone and I liked what he said. I took a drive out and he got me the car I wanted and couldn't have been more helpful and accommodating . I'm so happy with my purchase - a 2017 white Passat SEL - thank you More
by Lizzie
Employees Worked With
Bill Brienza
January 24, 2017
Great experience I took the offer from vw to buy back my tdi. Riverhead beat the price of the replacement Jetta I was looking to buy at another dealer buy almost $1000 I took the offer from vw to buy back my tdi. Riverhead beat the price of the replacement Jetta I was looking to buy at another dealer buy almost $1000. My salesman Bill was excellent and the whole processes of buying went very quick and was everthing was straight forward. I will highly recommend anyone looking for a new car to come see Bill and Riverhead bay VW. More
by Jodie714
Employees Worked With
Bill Brienza
December 29, 2016
Excellent car leasing experience Bill Brienza is an absolute professional. He was friendly, but not overbearing, got right to the point and helped me get the best deal with no pressur Bill Brienza is an absolute professional. He was friendly, but not overbearing, got right to the point and helped me get the best deal with no pressure. I would highly recommend dealing with Bill Brienza and no one else at the Volkswagen dealership in Riverhead. More
by Tweiss
Employees Worked With
Bill Brienza
November 26, 2016
Best Car Buying Experience!! I have not had a better car buying experience anywhere else. Bill helped me make the best decision for me to maximize my dollar and driving experience I have not had a better car buying experience anywhere else. Bill helped me make the best decision for me to maximize my dollar and driving experience. I trust Bill to tell me what I need to know and am sure that the work we do together is in the best interest of both parties. I will gladly work with Bill again in the future and am happy to send any and all friends and family to him. I will be back soon to purchase again and there isn't another person I'd rather buy from. See you soon!! More
by cestrella1124
Employees Worked With
Bill Brienza
October 14, 2016
excellence My experience of leasing a Toureg could not have been any easier. Bill could not have been more honest, knowledgeable and funny. I at no time felt pre My experience of leasing a Toureg could not have been any easier. Bill could not have been more honest, knowledgeable and funny. I at no time felt pressure. Bill ensured I understood everything,even if he had to repeat himself ten times. I would highly recommend him for leasing, or buying a new or used vehicle. Bill even synced my phone to the car for me!!!! Not only that but assured me that if I ever needed anything not to hesitate to ask for help!!! Great experience. Thanks so much Bill!!!!! More
by Richelle Rugolo
Employees Worked With
Bill Brienza
September 20, 2016
Excellent buying experience! Bill made the whole experience of buying a used car very stress free for my wife and myself. He made us feel comfortable and never forced us into the Bill made the whole experience of buying a used car very stress free for my wife and myself. He made us feel comfortable and never forced us into the sale, unlike a lot of dealers I have dealt with in the past. I was shopping around for a used SUV and Bill even got us a price close to what we wanted to pay. Thanks Bill! More
by touaregnsahara
Employees Worked With
Bill Brienza
