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Rimrock Subaru

Billings, MT

4.3
220 Reviews

324 South 24th Street West

Billings, MT

59102

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220 Reviews of Rimrock Subaru

April 07, 2025

Friendly and always available to answer my questions . You have consistently done great work on my wife’s Subarus and my dealings with you folks has been the same . Thank you. ! More

by hmandco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle , Shawn Skelton
Apr 08, 2025 -

Rimrock Subaru responded

Thank you so much for your kind 5-star review! We're so glad to hear you've had great experiences with us and that we’ve consistently provided excellent service for both you and your wife’s Subarus. We truly appreciate your trust and loyalty. If you ever have more questions or need assistance, we're always here for you. Thanks again for choosing Rimrock Subaru!

February 11, 2025

Honestly, it's not what it used to be. Jesse is great! He is the friendly, reassuring face and I appreciate working with him. However, we come from 100 miles away and used to ALWAYS be off More

by lennonbuddies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
In General
Aug 12, 2025 -

Rimrock Subaru responded

Thank you for taking the time to share your honest feedback. We’re glad to hear that Jesse continues to provide the friendly, reassuring service you appreciate. We sincerely apologize that your recent experience didn’t meet the high standards you’ve come to expect from Rimrock Subaru. We understand how important a loaner vehicle is for customers traveling long distances, and we regret any inconvenience caused by the change in our loaner vehicle policy. Your feedback about the loose aftermarket part and the loaner vehicle’s condition is especially concerning, and we will be addressing these issues internally to ensure they don’t happen again. Regarding the complimentary car wash, we truly appreciate how those small touches can make a big difference, and we’re sorry for any disappointment this time around. We’re actively reviewing our service practices to bring back those valued extras whenever possible. Your loyalty means a lot to us, and we want to make things right. Please feel free to reach out directly to our service manager at your convenience so we can discuss how to better support you in the future. Thank you again for your feedback — it helps us improve.

January 28, 2025

Had a really great experience there. They all are very professional and knowledgeable! I had the pleasure of working with Jesse who made my buy easy with the help of Jose thank you guys f More

by Hannah LaBarbera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse- He was awesome took his time selling to me was not so pushy and knew everything about the cars! , Desiree Blackburn
Aug 12, 2025 -

Rimrock Subaru responded

Thank you so much for the fantastic review! We’re thrilled to hear that Jesse and Jose made your buying experience easy and unforgettable. Our team takes pride in being professional and knowledgeable, and your kind words mean a lot to us. Welcome to the Rimrock Subaru family — we look forward to serving you again!

January 21, 2025

We were very pleased with all aspects of the purchase of our Outback. Would recommend Rimrock Subaru to anyone. More

by jilly629
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl
Aug 12, 2025 -

Rimrock Subaru responded

Thank you so much for the wonderful review! We’re delighted to hear you’re pleased with your Outback purchase and your experience with Rimrock Subaru. We truly appreciate your recommendation and look forward to serving you and anyone you send our way in the future!

January 10, 2025

Excellent dealership. Sales personnel are very knowledgeable, and great to work with. Finance department are friendly and efficient. I've had my vehicle serviced many time More

by griffbassett2008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse King
Aug 12, 2025 -

Rimrock Subaru responded

Thank you for the fantastic review! We’re so glad to hear that our sales and finance teams made your experience smooth and enjoyable. It’s wonderful to know you’ve trusted us for your vehicle service multiple times — we truly appreciate your loyalty. We look forward to continuing to serve you at Rimrock Subaru!

December 31, 2024

When we decided to buy, I did extensive research and searched online Chev, Toyota and GMC. I decided Subaru had more to offer than the others. We were very lucky to have Rebecca Bandy as our salespers More

by muellerwolff
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rebecca Bandy our salesperson 5 STARS, Desiree Blackburn
Aug 12, 2025 -

Rimrock Subaru responded

Thank you so much for sharing your experience! We’re thrilled that after your extensive research, you chose Subaru and that Rebecca made such a positive impact on your purchase journey. We’ll be sure to pass along your kind words to her. Welcome to the Rimrock Subaru family — we’re here for you whenever you need us!

October 23, 2024

They are very proficient and courteous. They answer all your questions without any hesitation. They get your vehicle in and out of service in a timely manner More

by vhoffman0606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Blackburn
October 03, 2024

They very friendly and was very helpful from the sales staff to the maintenance staff More

by rparker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desiree Blackburn
Oct 03, 2024 -

rparker responded

Thanks

September 23, 2024

Professional, attention to detail. Polite customer service, always listening to my concerns, focusing on my desires. More

by dannytball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
REBECCA Bandy, Desiree Blackburn
September 13, 2024

Faith in my judgement and reviews and research prior to purchase fell down and won't get back up. Wishing I had not allowed the sales person to talk me out of the Wilderness I wanted. (Likely only wanted More

by catherine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Who cares when they all side against the buyer?
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