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Riley Volvo Cars Stamford

Stamford, CT

3.2
70 Reviews

107 Myrtle Ave

Stamford, CT

06902

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70 Reviews of Riley Volvo Cars Stamford

June 13, 2022

Friend Aga had a terrible experience in buying a 2019 CPO XC60 that was delivered with incomplete repairs. Never did what they promised in getting the car up to spec with scratches and tire damage. "Don't wo More

by POWERSHIFTKUNG
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin McGrath, AJ Riley, Jameson Riley
Jun 13, 2022 -

Riley Volvo Cars Stamford responded

I'm sorry to hear your friend's purchase experience was troublesome, but I wanted to shed some light on the situation. Pictures were taken during the inspection which show NO damage to the passenger rear tire or wheel, and the customer reviewed the car at delivery. Your friend confirmed with the Sales Consultant, Kevin McGrath, that there was no damage to address at the time of delivery. It could not have been dark out, as it doesn't get dark until 8:30 PM, and the latest we're ever open is 7 PM. Your friend also had scuff damage on the side of the car, to which she responded that she was unaware. We confirmed with your friend that the damage to the passenger rear tire and wheel was caused by her after she took delivery of the car from us. We offered to help replace the tire and repair the damaged wheel at our cost, however, she arrived at our Service Department expecting and demanding us to replace all 4 tires, which was never agreed. Finally, your friend later mentioned that the Check Engine light was on, to which I responded that we would be happy to look at that issue and resolve it, or she could bring it to another Volvo dealer if she chose since the car is under warranty. If your friend has further questions, she may call me directly. Jameson Riley - General Manager - (475) 477-0258

April 01, 2022

They take good. Care of their long term customers. Ashley was very efficient and helpful this time. Flat tire More

by fishersb2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley
Apr 04, 2022 -

Riley Volvo Cars Stamford responded

Your confidence in Ashley and our team means a lot to us! Thank you for trusting Riley Volvo Cars Stamford with your service needs, we look forward to the next opportunity to assist you. Have a wonderful day!

January 31, 2022

Paul was very nice and helpful. He took care of everything and kept me up to date. The downside was I scheduled to receive a loaner car, but when I went to drop off my car a loaner was not availab More

by mega
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Feb 01, 2022 -

Riley Volvo Cars Stamford responded

Thank you for bringing this to my attention. I apologize that you weren't updated regarding the unavailability of a loaner vehicle and for any inconvenience this caused. We will take steps to improve our communication. If there is anything further that I can do to assist you, please get in touch. Jameson Riley - General Manager - (475) 477-0258

January 09, 2022

An excellent car leasing experience from start to finish. I started the sales process with Lee Weston and worked through the lease financing with Jameson Riley. No pushy sales tactics and everything as discu More

by Rob P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Weston
Jan 10, 2022 -

Riley Volvo Cars Stamford responded

Thanks, Rob, for sharing your positive experience with the Riley Volvo Cars Stamford crew! We are glad that Lee and Jameson were especially helpful in scoring you an awesome deal. Thank you for choosing us, and we'll see you again next time!

December 19, 2021

We were traveling from NY to MA when suddenly an urgent oil light warning came on. We were panicked we wouldn’t get to our destination in time and we stopped at this dealer for help. They immediately took More

by MarlaJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t get his name but he had a Swedish sounding accent
Dec 19, 2021 -

Riley Volvo Cars Stamford responded

Wow! We are so happy to see that our team was able to save the day! We appreciate your fantastic review and hope that you'll keep us in mind if you need anything down the road.

December 16, 2021

Worst experiences. Tried multiple times to buy a car from this dealer but whenever I called or came in no one was available. Ended up with easy experience a few towns over. Service was awful. My car wa More

by Ima
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xxx
Jan 12, 2022 -

Riley Volvo Cars Stamford responded

Your feedback is worrisome and it sounds like there was some miscommunication that occurred. We had left you multiple voicemails and were also instructed to leave the vehicle once the service was completed, so I apologize for any confusion this may have caused. We want a more seamless experience than what you've described and I want to assure you that we will use this as a learning opportunity so we may avoid a situation like this from reoccurring down the road. In the meantime, if there is anything else I can help you with, please give me a call when you have a moment. Thank you, Jameson Riley - General Manager - (475) 477-0258

October 21, 2021

Pleasant people, knowledgeable & efficient, nice facility & all reasonably priced. Worth the drive out from Manhattan. More

by DRH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Oct 21, 2021 -

Riley Volvo Cars Stamford responded

Thank you for the great review! We appreciate your business and hope to earn your business again at Riley Volvo Cars Stamford. Safe travels!

October 15, 2021

The service department is excellent- and has been for 30 years. Paul is the best! More

by CP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Oct 18, 2021 -

Riley Volvo Cars Stamford responded

Your loyalty to Riley Volvo Cars Stamford means more than we can put into words. It's been our absolute pleasure to assist you with all your automotive needs for the last 30 years. From Paul and the entire Riley Volvo Cars Stamford team, thank you for putting your trust in us all along, and we look forward to lending you a hand again in the future!

January 21, 2021

excellent experience buying a car...best price around and a very fair trade in price. No pressure and very responsive to questions. I would absolutely recommend this dealer. More

by New Car Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan
Jan 22, 2021 -

Riley Volvo Cars Stamford responded

Thank you for trusting the Riley Volvo Cars Stamford team with your trade-in and purchase, we are happy to have provided a five-star experience! We are grateful for your business and your recommendation of our work. Safe travels in your new car!

December 24, 2020

Brought vehicle in for service. Was greeted by super friendly staff and provided with a high quality, upscale and brand new loaner vehicle. Service staff was very knowledgeable. Cost of the service wa More

by VolvoV90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross
Dec 24, 2020 -

Riley Volvo Cars Stamford responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Riley Volvo Cars Stamford, and we will be sure to let Ross and our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

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