Riley Ford Inc

Professional Service In A Family Atmosphere After completing my most recent F-150 lease at Riley Ford it is my pleasure to share a review. The entire team—from sales to office staff to the servi After completing my most recent F-150 lease at Riley Ford it is my pleasure to share a review. The entire team—from sales to office staff to the service department—makes it their goal to provide you with the kind of attention that leads you to believe you are their only customer. You have plenty of choices when purchasing your next Ford—Riley Ford makes sure the choice and the experience are an enjoyable one. More

Very helpful Warranty claim for PHEV charging cable. Riley staff was very thorough in preparing claim and I felt that I was a high priority. Thank you. Warranty claim for PHEV charging cable. Riley staff was very thorough in preparing claim and I felt that I was a high priority. Thank you. More

HIghly Recommend! Great customer service, very honest and upfront. Willing to work with customer. When installation of accessories took longer than expected very will Great customer service, very honest and upfront. Willing to work with customer. When installation of accessories took longer than expected very willing to provide loaner. Good people! More

Awesome service You are always guaranteed excellent and prompt service. Very friendly place to buy. Vehicle. My family loves them. There are kind caring and always a You are always guaranteed excellent and prompt service. Very friendly place to buy. Vehicle. My family loves them. There are kind caring and always answering questions when called upon. Will neve4 leave you stranded. More

Friendly staff and fast service Every employee that I saw or walked by was friendly and the service was fast. They make you feel like family and not just a sale. Every employee that I saw or walked by was friendly and the service was fast. They make you feel like family and not just a sale. More

Warrantee Air bag recall replacement. Appointment and service was timely; Within time expectation. Very Pleased: Shall recommend the dealership. It being a women owned business; Appointment and service was timely; Within time expectation. Very Pleased: Shall recommend the dealership. It being a women owned business; Well staff and located in close to the community. Price not an issue - Airbag recall. More

Simply awesome!!!!! We drove from the Utica Ny area to Riley Ford to track down our Mustang. When we arrived there was staff to meet us at the door and already knew us b We drove from the Utica Ny area to Riley Ford to track down our Mustang. When we arrived there was staff to meet us at the door and already knew us by name. We took the car on a nice test drive and then starting negotiating a price. The price was great and the staff at the dealership worked with us though a frustrating experience with our insurance company. The one issue with the car was that it was missing its Hub covers. We were told that Riley would try to find new wheel hubs but honestly didn't think they would find any When all was worked out we drove the car away and stayed at a local Motel. The next day we drove the long ride home with no issues other than realizing a Mustang GT is not that great in the snow. About 2 weeks after the purchase I received a packet in the mail and it was 4 shiny new wheel hubs for the car. Despite the nearly 4 hour drive this place has earned a new customer. We look forward to doing business with Riley Ford in the future. More

They made personal They made me feel like I was only customer they had to deal with on that day. Got treated like I was a very important client. They are very good to d They made me feel like I was only customer they had to deal with on that day. Got treated like I was a very important client. They are very good to deal with More

Excellent Always excellent service no matter what department you may be dealing with, from sales to service...always quick to answer any questions you may have Always excellent service no matter what department you may be dealing with, from sales to service...always quick to answer any questions you may have More

Service of our F150 and Escape. Brought both vehicles for normal servicing. Staff did a fantastic job on both. We are very pleased with the pleasantness and professionalism is ALL th Brought both vehicles for normal servicing. Staff did a fantastic job on both. We are very pleased with the pleasantness and professionalism is ALL the staff. More