Riley Ford Inc

Outstanding customer service experience Outstanding service experience all around! Out of town traveller broke down very early on a Saturday morning and contacted local Ford dealer (Riley Fo Outstanding service experience all around! Out of town traveller broke down very early on a Saturday morning and contacted local Ford dealer (Riley Ford). The man in parts contacted the service manager at home to develop a plan to get me back on road asap. Truck towed to Riley ford where issue diagnosed, repair cost estimated, parts ordered, all before noon on a Saturday. Further, the dealership promised to have me back on the road as soon as parts arrived on Monday afternoon. Not only did Riley Ford complete the repairs on time, they came in under budget! Highly recommend the folks at Riley Ford! More

Excellent Riley Ford was a pleasure to work with. Scott Osika was also a great pleasure to work with. I will recommend Riley Ford my family and friends. Fiv Riley Ford was a pleasure to work with. Scott Osika was also a great pleasure to work with. I will recommend Riley Ford my family and friends. Five Stars!!! More

:ife is Good Initial meeting with the sales staff (Bill) was pleasant. I enjoyed the interaction using emails to finalize my transaction and ended up purchasing a Initial meeting with the sales staff (Bill) was pleasant. I enjoyed the interaction using emails to finalize my transaction and ended up purchasing a new 2018 Ford Explorer. Thank you to everyone involved. Highly recommend Riley Ford to anyone looking for a new or used vehicle. More

Professional service I had an amazing experience at Riley Ford, and always felt that i was being taken care of. Very professional service all around and I am very happy wi I had an amazing experience at Riley Ford, and always felt that i was being taken care of. Very professional service all around and I am very happy with the purchase of my Focus. They made the entire experience easy and stress free. More

Not pushy and helpful in every way, to get the vehicle I was Like I said not pushy, asking what I was looking for and wanted on the vehicle. The salesman was familiar with the vehicle and did an awesome job show Like I said not pushy, asking what I was looking for and wanted on the vehicle. The salesman was familiar with the vehicle and did an awesome job showing me the it all. said he was always there as questions came up. I have driven a different make for most of my life and decided on a change. I am from Chazy and decided to support the dealership in my town. I have known the reputation they have...so here I am. The experience was awesome in all ways. Thank you Riley Ford! More

OUTSTANDING! I have never experienced the quality of amazing service such as I get a Riley Ford in Chazy, NY Kristina Durose is very thorough in explaining the se I have never experienced the quality of amazing service such as I get a Riley Ford in Chazy, NY Kristina Durose is very thorough in explaining the service required, works you through variety of pricing needed to return your vehicle in the best condition possible. Kristina took care of all rebate requests online (which can be painful) so that the cash card will simply arrive in my mailbox. Kristina returns your calls promptly and schedules the service in a reasonable timeframe. At my recent visit my SUV was going to need new tires and the brand I wanted needed to be ordered. Their mechanic found my tire has been mismatched and the coolant line leaking that I was unaware about. He saved my SUV! Within an hour of waiting in their comfortable waiting area, I was informed that the repair was going to take extended time d/t parts ordering. They had pulled up a brand-new loaner car for me to take for the week! They had my favorite music playing in the vehicle (how did they know my music choice?) I was told to go anywhere I wanted with instructions just refill the gas and keep my dog out of the new car. I was in a state of shock and enjoyed that week tremendously just b/c they entrusted me with their new vehicle. My SUV returned to me in the time they stated and all the work was well done. I topped the loaner car with gas and gave it a car wash, I cared for that car as if it was mine. I seriously had a hard time to leave it behind when I returned it to Riley Ford, just b/c I had been treated tremendously. I know Riley Ford gets trophies for their service... on this day well they deserve another trophy! Riley Ford knows what they are doing and other businesses could benefit from their expertise, no doubt about it. The one thing missed is they were suppose to put one of the business decals on my SUV but they forgot that. At my next visit I will insist that they put their logo on my vehicle. Truly a VERY Remarkable Business! Maria JoAnn Haley, Morrisonville, New York More

Simple oil change but well handled Staff courteous and accommodating- sometimes pushy on product and services performed but with a simple no we move on. They should offer but not try to Staff courteous and accommodating- sometimes pushy on product and services performed but with a simple no we move on. They should offer but not try to add unless agreed upon. More

Excellent service Freindly and Professional Jon was great, and listening to what I was interested in purchasing he found the perfect pre-owned Escape that fits my needs perfectly. During the bu Jon was great, and listening to what I was interested in purchasing he found the perfect pre-owned Escape that fits my needs perfectly. During the buying process there was no pressure got a fair price on my trade in. Also explained every feature of the ford vehicle and made sure I had no additional questions or concerns. Jon in sales, Allyson in service and Courtney for signing all were professional, friendly and pleasant to do business with. I have been a Riley Ford customer for many years and always treated with respect, fairness. Very happy being part of the "Riley Ford family" . More

Top Notch Service Scott was great found the exact vehicle I wanted within a few days of visiting dealership! Also, explained every single feature of the ford & made sur Scott was great found the exact vehicle I wanted within a few days of visiting dealership! Also, explained every single feature of the ford & made sure I understood each one. Also, I had 1 month left on my Toyota which ford took care of so i didn’t have to visit toyota for lease end. I have purchased my last several vehicles in VT so Riley has won my business. Casey was also great & very responsive to my initial interest. Very Happy More

Friendly and Professional There was an airbag recall on my Mustang and Riley Ford was able to get the airbag very quickly. I made the appointment and when arrived all paperwor There was an airbag recall on my Mustang and Riley Ford was able to get the airbag very quickly. I made the appointment and when arrived all paperwork was ready , I was loaned a vehicle to go to work and I picked up my Mustang on my lunch hour. I had the pleasure of meeting both Allyson and Jenna whom were both very pleasant, friendly , smiling happy young ladies yet very professional at their jobs. I am extremely satisfied with my experience with Riley Ford and the staff and I thank them. I will continue to use Riley Ford for my Mustang if any service issues arise or if I were ever to consider purchasing a new Ford vehicle. More