
Rick McGill's Airport Toyota
Alcoa, TN
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1,144 Reviews of Rick McGill's Airport Toyota
The service staff was very professional and seemed willing to try and help. I came in for tire rotation and inspection after the first 5000 miles of driving. The only negatives that I experienced we willing to try and help. I came in for tire rotation and inspection after the first 5000 miles of driving. The only negatives that I experienced were the attempted "upsell" of an engine additive (after 5000 miles, really?) and the fact that what should have been a fifteen-to-twenty minute job led to me being at the dealership for a little over an hour. Ultimately, it was the cordiality of the staff in the service department that led me to give the dealership a four-star rating this time. More
Exceptional service from the moment I pulled into the service bay until I left. My service was explained afterwards in detail along with being asked to call if I needed anything further. Robin Hicks wa service bay until I left. My service was explained afterwards in detail along with being asked to call if I needed anything further. Robin Hicks was my contact for that days service and she was wonderful. Very much appreciated!! More
I only needed a periodic service (, but was confused about what that would entail, since the vehicle has unusually low mileage. The service manager was most patient in helping to determine the recommen about what that would entail, since the vehicle has unusually low mileage. The service manager was most patient in helping to determine the recommended service. They performed a complete complementary vehicle inspection and determined that vehicle really only needed an oil change and filter this time; anything else can wait until the next servicing. I waited for the vehicle and was out before I could finish watching a show on the TV. More
Thecstaff is excellent . Our salesperson Aubry was very knowledgeabl, answering our questions. We didn't feel pressure as we made our choice. We went in thinking we were looki Our salesperson Aubry was very knowledgeabl, answering our questions. We didn't feel pressure as we made our choice. We went in thinking we were looking but after looking at some of options I really loved the new Camry. Each person at this dealership worked well to make purchasing my new vehicle an easy transaction. I haven't had a new vehicle since 2006 so this is very exciting!! Thank you!! Carly Mercer More
Always prompt and friendly greeting with explanation of available services. The video inspection is very helpful. available services. The video inspection is very helpful. More