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Rick Hendrick Toyota Sandy Springs

Atlanta, GA

5.0
2,082 Reviews

6475 Roswell Rd NE

Atlanta, GA

30328

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Showing 2,078 reviews

August 15, 2020

It's always a pleasure to get my car serviced at Rick Hendricks of Sandy Springs. Juan was quite knowledgeable, friendly and attentive to my concerns. He kept me updated on my vehicle's status and even m More

by HB
Recommend Dealer
Yes
Employees Worked With
Juan Calderon, Woody, Rueben
August 14, 2020

Vehicle service, windshield repair Nicole Delaigle is absolutely the best customer service representative I have ever dealt with in any line of business. She is knowledgeable, courteou More

by HBDunn8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Delaigle
August 06, 2020

Great experience. Dan P helped me by calling two vendors about work on my convertible top that the dealer couldn’t do. We also was great on work they did. More

by mike.elting
Recommend Dealer
Yes
Employees Worked With
Dan P
Aug 07, 2020 -

Rick Hendrick Toyota Sandy Springs responded

Mike.elting, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Lee Crumpton General Manager

August 04, 2020

I had an excellent experience with buying a new Four Runner on July 31, 2020. Cole Clark was the sales agent who help me from the beginning to the end. He definitely made me feel as though he had my int More

by gb2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demarius Henderson
Aug 07, 2020 -

Rick Hendrick Toyota Sandy Springs responded

Gb2003, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care! Lee Crumpton General Manager

August 03, 2020

As usual at this dealership the service was performed as advertised in a clean safe environment. The entire staff, handled the entire appointment in a friendly, competent and professional manner. Toyota and More

by AJ
Recommend Dealer
Yes
Employees Worked With
Daniel in service. Knowledgeable, friendly and professional.
Aug 06, 2020 -

Rick Hendrick Toyota Sandy Springs responded

Aj, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Toyota Sandy Springs Lee Crumpton General Manager

August 01, 2020

Willingness to assist in resolving a misunderstanding My salesman was Darryl D and the Finance person was Donnie Wilmoth. I saw the car online and drove up to test drive. Without hesitation, Darryl D wen More

by pmlovell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl D and Donnie Wilmoth
Aug 06, 2020 -

Rick Hendrick Toyota Sandy Springs responded

Pmlovell, we are so happy to read such a great review about Rick Hendrick Toyota Sandy Springs! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Lee Crumpton General Manager

July 26, 2020

Price Gouging with Mandatory add+ons in the thousands. If you like to pay way above MSRP go to this dealer. This is the home of the "Rick Hendrick Advantage"!!! This advantage is like the advantage you h More

by MarcusWelbyMD
Price
Recommend Dealer
No
Employees Worked With
Sam
Jul 27, 2020 -

Rick Hendrick Toyota Sandy Springs responded

Mr. Hull, I hope this message finds you well, Sir. After doing additional research, checking the camera footage, and talking to Blake, who you met ever so briefly outside, I find these claims unfounded. The vehicle you looked at did have additional equipment, as some of our new vehicles do. The particular vehicle you looked at had $1395 in additional equipment. We are always happy to work with our clients to come to a price that is both agreeable and affordable. I would have liked the opportunity to speak with you in the few minutes your spent outside but you were gone just as quickly as you arrived and refused assistance. If you would like to discuss your visit or pricing or even just how we operate I am happy to speak and more importantly listen. You can reach me at 404.236.1905. Lee Crumpton General Manager

Jul 27, 2020 -

MarcusWelbyMD responded

Sir, the MSRP on the car was around $48000. There was an additional addage of $2200 to the MSRP to make the retail over $50000. That was the final price on the sticker. I saw it with my own eyes. The additional amount to what you claim to be only $1395 had another $700 in addition. (Probably the bogus Toyoplatinum) Anyway, when you start the price at $2200 OVER MSRP you put the consumer in a bad position. If you start out fair without the padded additions the consumer thinks you aren't a crook.

Jul 27, 2020 -

Rick Hendrick Toyota Sandy Springs responded

Mr. Hull, I just walked out and verified it myself. MSRP: $48542. Dealer installed options: $1395. Total Price before discounts, coupons, or rebates: $49937.00. (Can supply picture if necessary) I do appreciate you stopping by and I do wish we could have had the opportunity to earn your business, Sir. We pride ourselves on customer service and care and I am truly sorry we missed you. Lee Crumpton General Manager

Jul 27, 2020 -

MarcusWelbyMD responded

Sir, I saw what I saw and I remember because I stood there staring at the numbers until a salesman walked up and ask me if I needed help. And I remember because Rick Hendrick is the only Toyota dealer in Atlanta that has "dealer installed options" meaning that a perfectly good car needed, you said:$1400, I said 2200 in extra "things" that people didn't ask for. If you went to your dentist and he said: " That's 1000 dollars for a crown but you have to buy a 300 dollar special toothbrush that is part of the treatment. You would say "Get Lost"

July 21, 2020

Excellent and timely service When the cruise control light came on yellow, the owner's manual instructed me to take my Camry to the dealership. I dropped the car off and got a cal More

by GeorgiaOma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Delaigle
Jul 23, 2020 -

Rick Hendrick Toyota Sandy Springs responded

Georgiaoma, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Toyota Sandy Springs. Thank you, and have a fantastic day! Lee Crumpton General Manager

July 13, 2020

Exceptional experience in buying my 1st Toyota From the moment I walk into the dealership everyone was polite and courteous. I was not rush and my salesperson Adil Chaudhry was very nice and kno More

by angela.hill64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adil Chaudhry
Jul 16, 2020 -

Rick Hendrick Toyota Sandy Springs responded

Angela.hill64, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Toyota Sandy Springs. We hope to be of service to you again in the future. Thank you, and have a fantastic day! Lee Crumpton General Manager

June 24, 2020

Second purchase with dealer Both of my purchases involved the same salesman. Each purchase event went smoothly with all questions answered and a good deal was made each time. Wou More

by skilletsinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Black
Jul 29, 2020 -

Rick Hendrick Toyota Sandy Springs responded

Thank you so much for the kind words! It really means the world to us to hear from our client. Thanks for being a part of the Hendrick family! Lee Crumpton General Manager

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