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Rick Hendrick Toyota Sandy Springs
Atlanta, GA
1,522 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 07, 2008
I had the most unbelievable experience with the service center at Sandy Springs Toyota. The problem that I was having was that both of my turn signals stopped working. I took it to the service center hop center at Sandy Springs Toyota. The problem that I was having was that both of my turn signals stopped working. I took it to the service center hoping that they could quickly check to see if it was a fuse or relay. Instead they kept it for several hours (The only plus side is that the driver, Woody, who took me back to work was incredibly nice!). They called me and told me that is was not a fuse or the relay but the entire switch assembly and that it would cost $515.00 with tax. I had to pay a $40 diagnostic charge. Since my truck is 1994 model I decided to think it over because I didn't want to invest that much money into an old truck. The next day I went to the place where I get my oil changed and asked them if they could look at the problem. It took less than 10 minutes for the guy to check and change the fuse. He charged me $5 for the whole thing. As I see it, either they have an incredibly incompetent mechanic who is incapable of detecting a blown fuse OR the more likely scenario they tried to rip me off - probably because I am a woman. Either way, it is outrageous. I will never go there again and will tell as many people as I know not to go there!!!!! More
by ph4454
Employees Worked With
David Ramos
August 18, 2008
I bought a 1998 chrysler sebring on 8/11/08, the price was 6,900.00. it was told to the salesman on the phone that i would have to go and borrow money to buy the car. he told me to come get the car and i was 6,900.00. it was told to the salesman on the phone that i would have to go and borrow money to buy the car. he told me to come get the car and i could write them a check and they would hold it for 4 to 5 days so i could get the money from the bank. 3 days later i called to let them know that the bank needed the title and they would write them a check. they kept telling me that they would have to call me back. the next day i called them again about the title, found out that the title wasnt in the dealerships name it was still in the man's name that traded the car in, witch was about 3 months ago. they had time to get the title switched over. the bank wont loan money on that title for me because the title isnt in the dealerships name. i called the man at the dealership to talk about setting something up so i could keep the car. he lowered the price of the car to 4,000.00. i told him i would bring him cash money and get the title and to just leave it like it is and the bank would have the title sent off and put in there name. now the man at the dealership doesnt want me to bring cash without the title being in there name so they can get credit for selling the car. so now i still have the car, copy of the title and the man at the dealership keeps telling me he will call me when he finds out something. it's been almost two weeks and they still havent told me anything. they wont me to bring the car back, but i'm not because i have the cash money they are wanting for the car, i just dont want to have to wait 2 weeks before getting the title when they have had the car for over 3 months and still hasnt sent title off to be put in there name. so what makes them think that when i bring them the money they will send the title off to be put in my name? Every salesman there has lied to me about the car and the title from day one... if they wont the car they can come get it... i am not driving over 2 hours again for them More
by vconner3
Employees Worked With
Ren, Tim .. Pretty much everyone
