Rick Hendrick Toyota Sandy Springs

Amazing Susann is EVERYTHING!!! oh my word what a beautiful person. She made my car buying experience less stressful than I expected. My situation was unique Susann is EVERYTHING!!! oh my word what a beautiful person. She made my car buying experience less stressful than I expected. My situation was unique and I was hesitant at first, but Susann remained patient with me and shared some of her own experiences with purchasing a car to help ease my apprehension. I didn't get the car the first day we met. I told her I needed to process things and she was so gracious and understanding. She even offered to let me drive the vehicle home. I came back the next day and bought the car!!! She celebrated with me, took time to show me all of the features and has already followed up with me to make sure things are okay. Awesome experience with her!...but keep reading Now, the finance guy/manager named Rob, well that's a different story. He was a total xxxxxxx and class A xxxxxxxxx. He triggered me so badly my first day there. It was awful. He was very forceful with his tone, condescending, impatient, crass, etc. and I never want to see nor hear from him again. Horrible experience with him. Ugh! I'm drafting a long email to corporate about his behavior. Disgusting human being 😠 More

Very positive experience Annabell and everyone at Rick Hendricks was great in helping me buying a car. This was a very positive experience, and I would definitely recommend. Annabell and everyone at Rick Hendricks was great in helping me buying a car. This was a very positive experience, and I would definitely recommend. More

Tayo is great to work with I’ve just had a very positive experience buying a car a Rick Hendricks Toyota in Sandy Spring. My sales consultant, Tayo stepped up and made the exper I’ve just had a very positive experience buying a car a Rick Hendricks Toyota in Sandy Spring. My sales consultant, Tayo stepped up and made the experience very easy and straight forward. I have bought many cars and I would highly recommend Tayo to anyone interested in buying a car in the metro Atlanta area. More

Best customer service ! Hector went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way Hector went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a truck the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Hector to anyone who is looking for a new or used vehicle. More

Prius Prime Excellent service . Very knowledgeable. Aaron did a great job providing his car and explaining the Prius Prine since he has that car and there were Excellent service . Very knowledgeable. Aaron did a great job providing his car and explaining the Prius Prine since he has that car and there were none on the lot. More

Amazing customer service I had a great experience at the Sandy spring's Toyota dealership. I just want to thank Steven Duty for the great customer service. He was very underst I had a great experience at the Sandy spring's Toyota dealership. I just want to thank Steven Duty for the great customer service. He was very understanding and made me feel very important. I am extremely happy with the over all service. They are the best!! More

Landed a new Prius! High praise for all personnel I dealt with, from sales to finance. Pleasant and professional, not at all pushy. My single annoyance is that I must mak High praise for all personnel I dealt with, from sales to finance. Pleasant and professional, not at all pushy. My single annoyance is that I must make an extra trip to the dealer (a 40 minute drive, one way) to have windows tinted, due to an oversight at the store. Other: little to no privacy during discussion and negotiations in a loud, busy and open showroom. More

Amazing Staff and Service! Susann was so great helping us find the perfect car. She explained everything in detail answered our questions and made it the best purchasing experi Susann was so great helping us find the perfect car. She explained everything in detail answered our questions and made it the best purchasing experience More

Horrible Service Everytime First off, when I bought my car, it took them more then 8 hours to get me my car. The emergency brake on my new car was not hooked up, so I took it in First off, when I bought my car, it took them more then 8 hours to get me my car. The emergency brake on my new car was not hooked up, so I took it in to service, where they gave me a minivan loaner when I have a sports sedan. They told me that my car would be ready the next day and the next day they call me telling me it would be an extra day, so I was fine with it. I called after work that following day for them to tell me that they had to order some part and it would be an additional day. They ended up having my car for 5 days and when I went to pick it up, they had not even hooked up my emergency brake. That was my first bad experience. Second bad experience, I called to schedule an appointment on Saturday for Sunday afternoon. I go in that Sunday to get a loaner vehicle, they have me sit around for an hour just to tell me that they have no more loaners. They did nothing but waste my time and they gave me the same minivan loaner. I will never recommend a friend or family or even a stranger to get there car there or get it serviced there. Wish I could rate 0 stars!!! More

Best Service Ever I new what I wanted and Garrett helped me to get it. He understood my needs and instead of steering me in another direction, Garrett loaded me up with I new what I wanted and Garrett helped me to get it. He understood my needs and instead of steering me in another direction, Garrett loaded me up with product knowledge so I could make the right choice. Winston, in the finance dept., explained everything in detail for me. And when I had concerns, he went out of his way to answer all of my questions. Thank you!! More