Rick Hendrick Toyota Sandy Springs

Bad Experience with Finance Guy Our experience with the first salesman – Adil – was positive. He showed us a range of cars and described their specs well. He wasn’t pushy. However, p Our experience with the first salesman – Adil – was positive. He showed us a range of cars and described their specs well. He wasn’t pushy. However, problems began when we were negotiating the price of the car. Several “managers” were introduced from the “back office” and they wasted hours of our time arriving at our desired price. The ultimate insult was in dealing with a finance person that understood very little about financing – Lamar Love. After running my Equifax credit report (which came out as very good) he could not explain why the APR they offered me did not change from the “average” APR they were using prior to running the report. Moreover, Lamar did not seem to understand the concept of total interest. Fixated as he was on the monthly payment, he couldn’t understand that we wanted to stay below a certain threshold of total interest paid over the term of the loan. Ultimately, he didn’t understand the time value of money in interest calculations. We ended up paying cash for our car because, while we were comfortable at the total price of the car (arrived at after comparison shopping), we didn’t trust someone like Lamar setting up any sort of financing arrangement. Due to our experience, we will not be purchasing any more products from this place and we will not be bringing in our cars for service here. However, we still trust in Toyota as a manufacturer for their superior quality cars. More

Espectacular experiencia Llegué al Concesionario en verdad solamente con la idea de saber precios y orientarme para venir con mí esposa y comprar, pero para mi sorpresa me enc Llegué al Concesionario en verdad solamente con la idea de saber precios y orientarme para venir con mí esposa y comprar, pero para mi sorpresa me encontré con dos personas super maravillosas ,Ray y Aimara fue un trato super amable y muy humilde y sencillo y por encima de todo sinceridad, fue su principal cualidad a valorar, porque en todo momento me orientaron a un mejor negocio, ellos hicieron buen negocio y yo salí satisfecho con la adquisición, muchas felicidades y que sigan apoyados en ésa entrega incansable en su trabajo y si pudiera dar alguna recomendación sería, que los tengan de ejemplo en el concesionario de consagración a su trabajo, Sorry y no podía dejar pasar por alto al gerente Rodrigo que también ayudó bastante al éxito de la buena compra. More

Great Dealership I came in go trade in my old car for a new 4Runner and had a great overall experience. Everyone here is very friendly and helpful. I came in go trade in my old car for a new 4Runner and had a great overall experience. Everyone here is very friendly and helpful. More

Great used car customer service Bought a ‘12 GMC Terrain...they took care o& every detail...Jabari Duncan was my go to guy...great young man...accommodating...customer oriented...als Bought a ‘12 GMC Terrain...they took care o& every detail...Jabari Duncan was my go to guy...great young man...accommodating...customer oriented...also great. Was REN Lee...thanks to to Advil...complete customer atmosphere here... More

Awesome people Jabari took care of us from the moment we saw the car online thru the purchase. He is great to work with and we highly recommend him. Jabari took care of us from the moment we saw the car online thru the purchase. He is great to work with and we highly recommend him. More

Experience with Jabari Duncan Jabari was a very pleasant salesman and made the process very easy. I really wanted a Chevy Impala but he made me feel at ease about buying the Camry. Jabari was a very pleasant salesman and made the process very easy. I really wanted a Chevy Impala but he made me feel at ease about buying the Camry. I would definitely give him Five stars as a sales rep 😊😊 More

Jabari duncan Congratulations Jabari Duncan great job helping my family with our new used lincoln mkz awesome presentation I will recommend you again to family and Congratulations Jabari Duncan great job helping my family with our new used lincoln mkz awesome presentation I will recommend you again to family and friends More

Car buying experience survey. This is a great place to buy dependable car. They will go out of their way to put in a car for that day. No matter what your credit score. I ha This is a great place to buy dependable car. They will go out of their way to put in a car for that day. No matter what your credit score. I have experienced this for myself on two different occasions now. I Jestina Awani. I am not making up any thing to impress you out there that are looking for good and honest people and reliable transportation. Go and try it for your self. More

Great experience We had a great experience at Rick Hendrick they were super helpful and had a great selection. We especially loved having Rodney as our salesperson! We had a great experience at Rick Hendrick they were super helpful and had a great selection. We especially loved having Rodney as our salesperson! More

Dead Sale They were very unprofessional with me and my family they tried to sell my daughter a car with a bad transmission but they lied and told us that the c They were very unprofessional with me and my family they tried to sell my daughter a car with a bad transmission but they lied and told us that the car was on recall and when we try to go and ask them what the problem was Nobody was available they kept giving us the runaround after they received our down payment no one was willing to help as well we’ve show back up for extra help is just like they were all just willing to get the money but there was no help in the unio nobody was available they kept giving us the runaround after they received our down payment no one was willing to help as well we’ve show back up for extra help is just like they were all just willing to get the money but there was no help in the end. So the car I purchase I went back and told them I don’t like their service they don’t communicate well they were very unprofessional and I went back and got my money and they end up being a day sale and I would never refer anybody to them at all. I want to Toyota and Stone Mountain told him all about my experience I had with Rick Hendrix in Sandy Springs they was able to work with me get me into two brand new cars with no problem I was there for approximately like 3 to 4 hours with no issues no problem they were all helpful so I would definitely prefer Toyota in some out over the one in Sandy Springs. I want to Toyota in Stone Mountain told him all about my experience I had with Rick Hendrix in Sandy Springs they was able to work with me get me into two brand new car with no problem I was there for approximately like 3 to 4 hours with no issues no problem they were all helpful so I would definitely prefer Toyota in some amount over the one in Sandy Springs Run run run More