Rick Hendrick Toyota Sandy Springs

Oil change in and out as stated, very clean and friendly staff Alex went out of his way to explain my service and what I needed to do in and out as stated, very clean and friendly staff Alex went out of his way to explain my service and what I needed to do More

Thank you so much for servicing my car. The employees were very welcoming and cordial to me. I also like the fact that they informed me about what my car needed. were very welcoming and cordial to me. I also like the fact that they informed me about what my car needed. More

one employee almost ruined the whole thing Had a great experience with Salesman Bryan and Finance representative Leslie-HOWEVER Financial Director Shameka Montgomery almost ruined the whole exp Had a great experience with Salesman Bryan and Finance representative Leslie-HOWEVER Financial Director Shameka Montgomery almost ruined the whole experience. She was rude and disrespectful to my husband and I during the finance portion of the sale. We have an excellent credit rating and knew what interest rate we would qualify for but she argued with us about it. She wanted us to agree to a higher interest rate and said she didn't think a $3000 difference in overall payment was a big deal! She also argued with us about why we didn't want to purchase an extended warranty (we purchased a certified vehicle that automatically comes with a 7 year 100000 mile warranty from purchase date). Had it not been for the excellent price and outstanding help from the other employees we dealt with we would have walked away. Someone needs to get a handle on her! More

Very positive experience except for the very long wait for an oil change. It took over 90 minutes. Service was wonderful...not pushy or trying sell unneeded services, but instead authentic and helpful. for an oil change. It took over 90 minutes. Service was wonderful...not pushy or trying sell unneeded services, but instead authentic and helpful. More

I get absolutely amazing service from Rick Hendrick Toyota every time I visit! Jim and Shanon are the best, and I will never go anywhere else! Toyota every time I visit! Jim and Shanon are the best, and I will never go anywhere else! More

Outstanding Good people, and an excellent experience. I came in looking at a specific vehicle, and told them the budget it would have to fit. They made it happe Good people, and an excellent experience. I came in looking at a specific vehicle, and told them the budget it would have to fit. They made it happen, and actually exceeded the expectations I had. After taking my vehicle home, there was a worn out bearing in the front axle. I drove it back up a couple days later, and they replaced it within hours, free of charge, with the words "It was our mistake, and we'll take care of it." My experience at the other dealerships I visited before Hendrick would have ended with them pretty much telling me to go kick rocks. So hats off to Hendrick. I really don't think I'll be looking around much anywhere else next time I need a vehicle. You can't put a price on trust. More

Outstanding service from Nicole!! I've been using Sandy Springs Toyota since 1998 when I bought my first Camry. Each time I went for service, I had Nicole DeLaigle assist me. Without I've been using Sandy Springs Toyota since 1998 when I bought my first Camry. Each time I went for service, I had Nicole DeLaigle assist me. Without a doubt, she is a wonderful microcosm of that entire organization. I get the best attention, their waiting room is very comfortable, their prices are reasonable, and I'm treated like a king. I was so impressed with Nichole, I bought a second Camry a few years later! I highly recommend this organization for service and support. More

Great Service Experience Service advisor Nicole and her teammates provided outstanding service when my Rav4 was in for Accident Avoidance recalibration after a windshield repl Service advisor Nicole and her teammates provided outstanding service when my Rav4 was in for Accident Avoidance recalibration after a windshield replacement. Nicole has worked with me in the past on both an Avalon and another Rav4 and she's consistently the Energizer Bunny of the service department. My work was done on time; a loaner was provided as promised; and insurance was totally handled. I have 3 vehicles, all purchased from Rick Hendrick Toyota. My reason for coming back is reliable se3rvice. More

Satisfied My visit is always pleasant! However, this time I was only notified that my car was ready after I had inquired of its status - Not sure if they forgot My visit is always pleasant! However, this time I was only notified that my car was ready after I had inquired of its status - Not sure if they forgot or overwhelmed (9am appt. on a Saturday, 2/24). Otherwise, very pleasant staff and the free snacks are always appreciated. Thank you! More

Best Dealership Ever I purchased my car 1.5 years ago, and this dealership continues to treat me like a cherished customer each and every time I am there. On the phone the I purchased my car 1.5 years ago, and this dealership continues to treat me like a cherished customer each and every time I am there. On the phone the other day, Garret Black answered my every question and guided me to have the Apple CarPlay installed in my car, when my car was to be serviced. When I arrived to drop off my car, I was greeted with warm smiles and great respect. David Ray and Daniel Pistillo explained to me exactly what was going to be done during the oil change, the rotation of the tires, and the installation of the Apple CarPlay software. The dealership arranged for me to be transported home and back to the dealership. Daniel had arranged for Lauren to assist me in picking up my car, since he would be leaving before my car would be finished. The software took longer to download than expected, and Lauren kept giving me updates and explanations for the delay in a kind, caring, and reassuring manner. She introduced me to Don, who gave me a demonstration on the implementation and use of the Apple CarPlay in my car. He was extremely understanding and patient with me in my attempts at learning the ins and outs of the capabilities of this new software. Don assisted me in downloading Google Maps on my phone and explained how this app works with Apple CarPlay. Don's knowledge base is amazing, and his ability to explain the main features to me are to be admired. Every staff member at Rick Hendrick Toyota is professional, courteous, efficient, and respectful. How fortunate Rick Hendrick Toyota is to have such a dream team! More