Rick Hendrick Toyota Sandy Springs

Excellent and timely service When the cruise control light came on yellow, the owner's manual instructed me to take my Camry to the dealership. I dropped the car off and got a cal When the cruise control light came on yellow, the owner's manual instructed me to take my Camry to the dealership. I dropped the car off and got a call in about two hours saying that it was ready to go. I was pleasantly surprised to learn that there was no charge! More

Exceptional experience in buying my 1st Toyota From the moment I walk into the dealership everyone was polite and courteous. I was not rush and my salesperson Adil Chaudhry was very nice and kno From the moment I walk into the dealership everyone was polite and courteous. I was not rush and my salesperson Adil Chaudhry was very nice and knowledgeable. More

Second purchase with dealer Both of my purchases involved the same salesman. Each purchase event went smoothly with all questions answered and a good deal was made each time. Wou Both of my purchases involved the same salesman. Each purchase event went smoothly with all questions answered and a good deal was made each time. Would highly recommend the dealership and salesman, Garrett Black. More

Great experience and very welcoming team! Everyone was respectful and very helpful. Lauren Clifton and Daniel Pistillo have amazing customer service skills and deliver clear information. respectful and very helpful. Lauren Clifton and Daniel Pistillo have amazing customer service skills and deliver clear information. More

I brought my 2015 Toyota Corolla in for recall work. The work was done by my regular mechanic at the dealer Fred Mastanos. As I usually am pleased with the service experience I was this time too. Lauren was work was done by my regular mechanic at the dealer Fred Mastanos. As I usually am pleased with the service experience I was this time too. Lauren was the person I spoke to when I arrived. Lauren was professional and polite. I have no complaints there as well. More

Great experience with this dealership! I have not purchased a vehicle in several years and was dreading the whole process. I was pleasantly surprised and really impressed with this facility and staff purchased a vehicle in several years and was dreading the whole process. I was pleasantly surprised and really impressed with this facility and staff. Highly recommend my salesperson, Lauren who was very helpful and really worked with me to get the deal done. Thank you Rick Hendrick Toyota for a great experience and I absolutely love my new Toyota Rav4! More

fair experience agent offered to have car washed and vacuumed. Nice gesture, but poor results. Suggest not offer if not going to do a satisfactory job. I agent offered to have car washed and vacuumed. Nice gesture, but poor results. Suggest not offer if not going to do a satisfactory job. I More

Decent New car sale (but with a couple transparency issues) Overall a decent sale experience but a couple transparency issues to look out for, Here is a synopsis of my sales experience: Pros: They had Overall a decent sale experience but a couple transparency issues to look out for, Here is a synopsis of my sales experience: Pros: They had enough inventory that we easily found what should've been a relatively rare vehicle (The number of Highlander Limited AWDs in the southeast is very... well, limited - no pun intended). Our sales person Mark Brooks, was very cordial patient and personable. He never once rushed us into a decision, and he didn't mind offering his honest opinion between the two different models we were deciding between. Mark was relatively well-versed in the features and functions of the vehicles, and got most all of them exactly correct. They were just a couple minor explanations that were not quite right, but nothing critical. Everyone involved was pleasant and cordial to deal with, beginning with the BDC Internet associate, through the sales person, the sales manager, F&I manager and delivery specialist. Cons The process took over six (6) hours. There were large blocks of time spent waiting between one activity and the next. To be fair, we did come during the later part of the pandemic so perhaps they were not at full staff and ready to go yet. I suppose I see some benefit to the window tint, wheel locks, and roof rack cross bars but one of the other items added by the dealer automatically was a vehicle tracking system called Kahu, This is a simplified duplicate of the Toyota Service Connect and Service Connect app. (which Toyota has already built into the vehicle from the factory). I was told it could not be removed, so I "paid for" an aftermarket tracking system that has only a few of the features of the factory built-in system. Double-charge #1. Likewise, floor mats. It came with a factory set of floor mats, as itemized on the Monroney (window) sticker, but yet another set of dealer-installed mats was listed on the addendum sticker. No, the vehicle did not come with two sets of mats. Double charge #2. To the dealer's credit, when brought this to their attention, they did refund the double-charge for the floor mats. In the end we ended up with a fantastic new car that we love, but I do have some concerns about the two issues as described above. Suggestion: They are going to want to give you all your documents on a thumb drive but you'll benefit by asking them to print out the buyer's order to review before you sign it. Go slow in the process and double check the Monroney (window) sticker against all the numbers on paperwork, looking for possible double-charges. More

all good As anticipated, 1st notch care and service. All were prepared to the unique Corona Virus situation. Daniel is a man of his word, I could not go else As anticipated, 1st notch care and service. All were prepared to the unique Corona Virus situation. Daniel is a man of his word, I could not go elsewhere for service. More

Oil change in and out as stated, very clean and friendly staff Alex went out of his way to explain my service and what I needed to do in and out as stated, very clean and friendly staff Alex went out of his way to explain my service and what I needed to do More