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Rick Hendrick Toyota Sandy Springs

Atlanta, GA

5.0
1,961 Reviews

6475 Roswell Rd NE

Atlanta, GA

30328

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Showing 1,961 reviews

January 25, 2021

The best experience I've had purchasing a new car. Our salesman, Bryan, was knowledgeable and quite helpful. Lonnie in fiance was awesome. Beautiful facility that is warm and inviting while shopping for a More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Castilla
Jan 25, 2021 -

Rick Hendrick Toyota Sandy Springs responded

Jeff, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Lee Crumpton General Manager

January 21, 2021

I can’t say enough about Daniel Pistillo. He is great. Attentive to all the car issues. I feel he is really honest. Disappointed that there is no TV in the waiting area. I think there used to be. More

by Ellendonnelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Pistillo
Jan 22, 2021 -

Rick Hendrick Toyota Sandy Springs responded

Hello Ellendonnelly. Thank you for taking the time to share your experience with us. Daniel will be excited to hear your comments and praise about his service. We are very fortunate that he is a part of our team. I apologize about the TV but we did decide to not have it any longer. Have a great day!! Sincerely, Chris Bundrick Service Director

January 19, 2021

Everything was smooth and work was preformed quickly while I waited. Glad I purchased from this dealership from the sales to service team they have been great to work with More

by rustymahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David in service , Lamar Love, Adil Chaudhry
Jan 21, 2021 -

Rick Hendrick Toyota Sandy Springs responded

Rustymahan, we are very happy we could provide you with a positive experience! Our team will be happy to see your review. Thank you for taking the time to share your experience with us. We are always striving for 100% customer satisfaction and are we are always ready to help at a moments notice when you need us. Have a great day!! Sincerely, Lee Crumpton General Manager

January 15, 2021

Great customer service. Rick Hendricks value their customers. Very Always friendly environment. Would recommend to others......clean environment. Service performance great. Cost efficient, quality w More

by garousch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Calderon
Jan 18, 2021 -

Rick Hendrick Toyota Sandy Springs responded

Garousch, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Sincerely, Chris Bundrick Service Director

January 02, 2021

The wait to get service for a flat tire repair was atrociously long! The service advisor DID advise me that my wait would be 2-3 hours long. At the third hour I got antsy and inquired how much longer. More

by saysumthin4now
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Jan 03, 2021 -

Rick Hendrick Toyota Sandy Springs responded

Hello, I don't have record of any flat tire repair and I cannot find you in our system to reach out to try to assist. When you have a moment, please reach me to go over the specifics and let me see if I can get to the root of the issue to make sure this doesn't happen in the future. I appreciate your feedback. 404.236.1905. Lee Crumpton General Manager

Jan 11, 2021 -

Rick Hendrick Toyota Sandy Springs responded

Hello, Will you please reach out to me at 404-236-1872 so we can address your concerns. I do not have any record for you in our system. I look forward to hearing from you soon. Sincerely, Chris Bundrick Service Director

Jan 12, 2021 -

saysumthin4now responded

Thank you Chris for contacting me. It is this response that I will remain a faithful customer of this dealership. With the exception of this last visit, my experience with this dealership has been phenomenal! I thank you for sincerely following up on my experience and resolving the matter. I look forward to continued, future business with this dealership. Phenomenal response!

January 01, 2021

I was very happy with his service on my for 4 new tires recommendation for my Toyota Highlander XLe 2018. Thanks so much for Kevin he did a great job. More

by victoryfitness1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Jan 03, 2021 -

Rick Hendrick Toyota Sandy Springs responded

Thank you so much for spotlighting the team here. Kevin is a vital part of the team. Welcome to the Hendrick Family! Lee Crumpton General Manager

Jan 03, 2021 -

victoryfitness1 responded

Am a loyal customer 👍

December 30, 2020

Kevin Myler was very helpful in making sure all the things I needed fixed on my Yaris were fixed, and nothing was overcharged for duplicate labor (like changing the battery and the prongs (?) separatel More

by Komori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Myler
Dec 31, 2020 -

Rick Hendrick Toyota Sandy Springs responded

Komori, we are so happy to read such a great review about Rick Hendrick Toyota Sandy Springs! Thank you for your praise of Kevin. He is truly an asset to our team and our customers. Thank you for taking the time to share your experience with us. Sincerely, Chris Bundrick Service Director

December 28, 2020

Joana Vargas is really awesome. She explained all the information about the car so nicely and patiently. She answered all the questions, and after purchase of the car, she called up many times to check More

by Nalini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joana Vargas, Demarius Henderson
Dec 28, 2020 -

Rick Hendrick Toyota Sandy Springs responded

Such kind word, Nalini! We appreciate you taking the time out of your day to spotlight one of the superstar employee's here. We are so lucky to have Joana here. Also, thank you for your business and welcome to the Hendrick Family! Lee Crumpton General Manager

December 22, 2020

Daniel and the Mgr., Giovanni, made my experience a pleasant one dispite the cost. I would definitely recommend them to my friends. Honest and dependable. More

by attsux4ever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Dec 23, 2020 -

Rick Hendrick Toyota Sandy Springs responded

Thank you so much for this wonderful review! Danny and Gio are such wonderful employee's and I'm so grateful you took the time to share this! Welcome to the Hendrick Family. Lee Crumpton General Manager

December 17, 2020

The young man Jordan sellers that works there is very sweet man and gives all this attention to you does everything in his power to get you the best deal he can , I never really liked going car shopping More

by Jessicaadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan sellers
Dec 22, 2020 -

Rick Hendrick Toyota Sandy Springs responded

Mrs. Adams! What wonderfully kind words. Jordan is a new member to our team but proving to be very vital. We appreciate your business and welcome you to the Hendrick Family! Lee Crumpton General Manager

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