Rick Hendrick Toyota Sandy Springs

They make you loose trust in mankind I bought a carolla a week ago. When closing the deal and signing the papers They snuck in service and extended warranty making me believe it was part I bought a carolla a week ago. When closing the deal and signing the papers They snuck in service and extended warranty making me believe it was part of their offer. The papers were being signed so fast that I did not get time to read through things. Now they give you all the documents on a usb drive. 278 miles later I returned to the dealers for a swap out. Since it was missing some of the safety features after calling them and them agreeing to it. Well they made sure I would not want to trade by offering me about 10000 less than what I paid. And adding all kinds of costs that we didn’t know where they were coming from. They were trying to fleece us. So watch out when you sign papers with them. They are not trustworthy. We got a snapshot of their offer. I’ll gotten gains do not last More

Excellent service! I love coming to this place. Nicole Delaigle always makes sure I receive a great service. Very detailed and knowledgeable I know my car is in goo I love coming to this place. Nicole Delaigle always makes sure I receive a great service. Very detailed and knowledgeable I know my car is in good care. More

Highly recomend to talk to Nelly. Nelly silva was amazing! Very helpful, she helped.me to make the best decision about the tipe of car I was looking for, all the staff is very friendly Nelly silva was amazing! Very helpful, she helped.me to make the best decision about the tipe of car I was looking for, all the staff is very friendly! More

EXCELLENT SERVICE!!! Daniel Pistillo is my Service Rep and he is the very best ever!!! Daniel is totally honest in dealing with his clients. He never recommends anything Daniel Pistillo is my Service Rep and he is the very best ever!!! Daniel is totally honest in dealing with his clients. He never recommends anything that is not necessary. He knows his clients as friends and recommends things that are specific for them. For example, he recommended I replace my battery a bit early as he knows I am older and live alone and drive alone at night. He specifically said he didn't want me to be out at night and the battery fail. (This was when I was driving my Toyota Camry LE for 15 years!!) I am now the happy owner of a Hendrick Toyota Rav 4 (2018) and love it!! Daniel is very patient and when I don't know something about my new vehicle, he is always there to answer my questions. He is the best auto service representative I have ever used anywhere. His honesty and patience and knowledge make him the only service rep I will use. More

Nelly Silva made it possible!!! Nelly Silva helped me during all the process, from choosing the right car, the right color, to get everything in order to get that car as soon as poss Nelly Silva helped me during all the process, from choosing the right car, the right color, to get everything in order to get that car as soon as possible. If you are looking for someone to make the right deal, this is the dealer and Nelly is the person. Really appreciate everything she did for me and I definitely recommend her to do your business. More

Nelly Silva is great Nelly Silva was wonderfully helpful and clued up. She made sure the process was speeded up by getting documents from us before. At every stage she was Nelly Silva was wonderfully helpful and clued up. She made sure the process was speeded up by getting documents from us before. At every stage she was prepared to do more. Leslie (surname?) was also very friendly and helpful on the finance side, which she knew backwards and forwards. We very highly recommend having Nelly as the sales agent. More

Excelente Yo recomiendo a rick hendrick Toyota es un dealer donde se encuentra de todo ase una semana compre mi carro ahí con la ayuda de Nelly Silva habla espa Yo recomiendo a rick hendrick Toyota es un dealer donde se encuentra de todo ase una semana compre mi carro ahí con la ayuda de Nelly Silva habla español me ayudó en todo el proceso y lo mejor de todo el carro que ami me gusto toda my familia compramos ahí More

Great Experience! Ricardo and Nelly were great ambassadors for Hendrick! Good energy, good questions, very good listeners. Not pushy. Very professional. Just the Ricardo and Nelly were great ambassadors for Hendrick! Good energy, good questions, very good listeners. Not pushy. Very professional. Just the right tone for me. Knowledgeable. Helpful. Most of all, they conveyed a genuine caring attitude about helping us make the right decisions. Thanks guys! Russ Umphenour More

Wonderful Car-buying Experience We bought a car about a month ago, and it was the best car-buying experience we've ever had. We went to Rick Hendricks Toyota on Roswell Rd. in Sandy We bought a car about a month ago, and it was the best car-buying experience we've ever had. We went to Rick Hendricks Toyota on Roswell Rd. in Sandy Springs, and were helped by Nelly Silva. She really knows her cars! She was professional, friendly and so courteous that we never felt the slightest bit of pressure. The whole process was very enjoyable instead of stressful. We highly recommend both Nelly and this dealership. More

Awful rip off service I took my 12 year old car in to be looked at. Told them I would consider just trading it in if the trouble was too expensive. They quoted me $1050 to I took my 12 year old car in to be looked at. Told them I would consider just trading it in if the trouble was too expensive. They quoted me $1050 to fix it (parts and labor). I told them to go ahead with the work. When I went in to pick it up, the bill was over $3k and no explanation as to how I heard specifically $1050 over the phone. Trade in value after the work has been done is less than what I just spent to fix it. There is no way I would have authorized that work. Customer service was awful and just blamed me for not hearing correctly. I google the cost of the work that should’ve been done. “Average cost $1050”. Rip offs! More