Rick Hendrick Toyota Sandy Springs

Just purchased a loaded 2012 Tundra Platinum. I had done extensive research, knew my price going in. Fritz connected me with Randy the sales manager and together we worked out a deal in about 30 mins on a extensive research, knew my price going in. Fritz connected me with Randy the sales manager and together we worked out a deal in about 30 mins on a truck. Great experience More

I would not recommend doing business with Sandy Springs Toyota. I live over 2 hours away and agreed to purchase a truck on the phone. They collected my debt card # for a deposit on the truck. The salesman Toyota. I live over 2 hours away and agreed to purchase a truck on the phone. They collected my debt card # for a deposit on the truck. The salesman contacted me first thing the next morning & supplied a purchase order with all required information for the credit union. He also talked to my credit union multiple times. I arranged to pick the vehicle up that same day. The credit union processed my loan (I started paying interest on the loan then), I acquired insurance on the vehicle which I also started paying on. The salesman contacted me & stated the GM had drove the vehicle home and was off the next day. I continued trying to get in touch with the sales manager (Moses) that had sold me the truck for 3 days. After numerous calls, I finally got to speak to someone after 3 days of paying on a loan and insurance on a truck that I did not have only to find out THEY HAD SOLD THE TRUCK OUT FROM UNDER ME!!!!!!!! Needless To say I was not happy. I was out money for a truck they had promised me numerous times was mine and would not be sold from under me. They were not willing to rectify the situation with a vehicle near the same criteria or better without trying to up sell me into a higher priced vehicle. I would not take a vehicle there to get the windshield cleaned after the customer service I experienced. I have been in the business world for many years & lying to a customer and deceiving them is definitely not good business. Please take extreme caution before doing business with Sandy Springs Toyota! If I could leave negative stars I would! More

Not a great experience, mainly due to them starting off on the wrong foot. Right away, there was zero enthusiasm from the guys just standing around on the lot outside, staring off into space. I thought th on the wrong foot. Right away, there was zero enthusiasm from the guys just standing around on the lot outside, staring off into space. I thought they were just other customers at first. Nope, wrong. They were the actual salespeople. I asked if someone could assist me, and the manager not-so-eagerly walked out of the group. He had plenty of sarcasm to add as well to basic questions. Nobody has time for that. After more of the same general bad attitude by the other salespeople, I decided to leave. This just wasn't a place to do business with. More

I went to buy a 2007 Jeep Commander that I fell in love with on their website. Everything seemed pretty great until I took it home. I have not had my car no even two weeks yet and the engine has died on me with on their website. Everything seemed pretty great until I took it home. I have not had my car no even two weeks yet and the engine has died on me over five times. I took it to my local Jeep to see what was wrong and they told me I need a new throttle position sensor! I called the dealership and spoke to the Services Manager David and he went above and beyond to make sure my vehicle was taken care of. They even paid for all the repairs. I am just glad that they make sure the customer is happy no matter the circumstance. I would recommend them to a friend. :) More

It was a pleasure to work with Mr. Johnston everything It was a pleasure to work with Mr. Johnston everything about the purchase was very profesional. The price we discussed was the price the paper reflec It was a pleasure to work with Mr. Johnston everything about the purchase was very profesional. The price we discussed was the price the paper reflected no hidden fees or add ons. I have been shopping all month this dealership had the best follow up as well as working with in my timeframe. More

The Sandy Springs Toyota staff, especially Ren Casimir, provided excellent customer service throughout the buying process. We were able to negotiate an agreed sales price prior to my arrival at the dealers provided excellent customer service throughout the buying process. We were able to negotiate an agreed sales price prior to my arrival at the dealership, as I live over 2 hours away. Well, the drive was definitely worth it! Not only did they offer the best price of any dealer I contacted, but they were also very diligent and professional throughout the entire process. If you are in the market for a new Toyota, I would highly recommend giving Sandy Springs Toyota an opportunity to earn your business! More

We bought our new Toyota Sienna yesterday from Ren Casimir at Sandy Springs Toyota. We came prepared to buy a 2012 and discovered they had none left at least at our trim level: guess we procrastinate Casimir at Sandy Springs Toyota. We came prepared to buy a 2012 and discovered they had none left at least at our trim level: guess we procrastinated too long. No problem, Ren said they could make us a good deal on a 2013, and they did. This was the best car-buying experience I've ever had. Zero pressure. Ren was so friendly and helpful, pleasant to work with, and most importantly as I said never made us feel pressured to make a decision one way or the other. After spending weeks looking at the prices of countless Siennas new and used, we walked away knowing we got a great deal with great competitive financing. People buying the Siennna already probably know what they want and that they are getting a reliable car, but I feel good knowing that we got the right car for the right price. No nagging feelings that we could have done better. I expect to keep this minivan til my newborn is in high school -- who knows -- so I don't expect to be back at the dealership anytime soon, but I'd recommend anyone in the market for a new Toyota go to Ren at Sandy Springs. More

This was probably the best experience I have ever had purchasing a car. Ren was exceptional. The detailed explanation of pricing and honesty was a pleasant surprise. There were none of the typical car sa purchasing a car. Ren was exceptional. The detailed explanation of pricing and honesty was a pleasant surprise. There were none of the typical car salesman one liners or dishonesty about dealer treatment of paint and inteiors for an astonomical exta charge. Fantastic price and a Big Thank You for that. Paul was also very professional in the finance area not pressure or condecending speech. Answered all my questions patiently like Ren. Thank you for your ethics and professional atmosphere. I purchased a truck in 1981 from you all and I am glad to do business with you again. I definetly recommend in the future. Stony Lockridge More

I have taken my wifes car to Sandy Springs Toyota for years. My last few visits were with the assistant service manager Justin Flugman. I recently stopped by and learned Justin was no longer there. I years. My last few visits were with the assistant service manager Justin Flugman. I recently stopped by and learned Justin was no longer there. I was sad to hear that because he was by far the most professional customer service advisor I have encountered in many years of having our car serviced. I hope the hiring managers hire some more people like Justin Flugman. He was truly a pleasure to work with. And, if anyone knows where he is now, can you please let me know. Thank you, Alex Wynn alexwynn1966@yahoo.com More