Rick Hendrick Toyota Sandy Springs

Outstanding Good people, and an excellent experience. I came in looking at a specific vehicle, and told them the budget it would have to fit. They made it happe Good people, and an excellent experience. I came in looking at a specific vehicle, and told them the budget it would have to fit. They made it happen, and actually exceeded the expectations I had. After taking my vehicle home, there was a worn out bearing in the front axle. I drove it back up a couple days later, and they replaced it within hours, free of charge, with the words "It was our mistake, and we'll take care of it." My experience at the other dealerships I visited before Hendrick would have ended with them pretty much telling me to go kick rocks. So hats off to Hendrick. I really don't think I'll be looking around much anywhere else next time I need a vehicle. You can't put a price on trust. More

Great Service Experience Service advisor Nicole and her teammates provided outstanding service when my Rav4 was in for Accident Avoidance recalibration after a windshield repl Service advisor Nicole and her teammates provided outstanding service when my Rav4 was in for Accident Avoidance recalibration after a windshield replacement. Nicole has worked with me in the past on both an Avalon and another Rav4 and she's consistently the Energizer Bunny of the service department. My work was done on time; a loaner was provided as promised; and insurance was totally handled. I have 3 vehicles, all purchased from Rick Hendrick Toyota. My reason for coming back is reliable se3rvice. More

Satisfied My visit is always pleasant! However, this time I was only notified that my car was ready after I had inquired of its status - Not sure if they forgot My visit is always pleasant! However, this time I was only notified that my car was ready after I had inquired of its status - Not sure if they forgot or overwhelmed (9am appt. on a Saturday, 2/24). Otherwise, very pleasant staff and the free snacks are always appreciated. Thank you! More

Best Dealership Ever I purchased my car 1.5 years ago, and this dealership continues to treat me like a cherished customer each and every time I am there. On the phone the I purchased my car 1.5 years ago, and this dealership continues to treat me like a cherished customer each and every time I am there. On the phone the other day, Garret Black answered my every question and guided me to have the Apple CarPlay installed in my car, when my car was to be serviced. When I arrived to drop off my car, I was greeted with warm smiles and great respect. David Ray and Daniel Pistillo explained to me exactly what was going to be done during the oil change, the rotation of the tires, and the installation of the Apple CarPlay software. The dealership arranged for me to be transported home and back to the dealership. Daniel had arranged for Lauren to assist me in picking up my car, since he would be leaving before my car would be finished. The software took longer to download than expected, and Lauren kept giving me updates and explanations for the delay in a kind, caring, and reassuring manner. She introduced me to Don, who gave me a demonstration on the implementation and use of the Apple CarPlay in my car. He was extremely understanding and patient with me in my attempts at learning the ins and outs of the capabilities of this new software. Don assisted me in downloading Google Maps on my phone and explained how this app works with Apple CarPlay. Don's knowledge base is amazing, and his ability to explain the main features to me are to be admired. Every staff member at Rick Hendrick Toyota is professional, courteous, efficient, and respectful. How fortunate Rick Hendrick Toyota is to have such a dream team! More

My third Tacoma My current Tacoma (a 2018) is the third one in a row that I've owned. Love that truck! Service Advisor Nicole is my go-to gal. She is smart, experi My current Tacoma (a 2018) is the third one in a row that I've owned. Love that truck! Service Advisor Nicole is my go-to gal. She is smart, experienced, and most importantly to me, honest. If it weren't for her, I could have my truck serviced anywhere. More

Keith is the best. I am recent employee,I will always love this dealership. Great customer Service. I did have to wait to long for my car to be service. love this dealership. Great customer Service. I did have to wait to long for my car to be service. More

Always a great experience Nicole was great as always. My car was bought at the same dealership so I trust them to take care of it. they know exactly what my car needs at every Nicole was great as always. My car was bought at the same dealership so I trust them to take care of it. they know exactly what my car needs at every service I go for. My next car will be from the same place. More

I enjoy going to this location. It gets better! A lady walked around from time to time asking if anyone would like an update on the status of their car. I was greeted by Daniel, one of my favorite employe walked around from time to time asking if anyone would like an update on the status of their car. I was greeted by Daniel, one of my favorite employees there. His wife has the same car as mine so I always ask how her car is doing. I didn’t get a chance to stop to eat and although I rather eat healthy, I helped myself to 2 mini banana muffins they had in the waiting area that kept me stable that More

Excellent experience Went to get a key replacement for my 4 Runner and was helped by Chuck who couldn’t have been nicer. He provided me with a new key that works perfectly Went to get a key replacement for my 4 Runner and was helped by Chuck who couldn’t have been nicer. He provided me with a new key that works perfectly and helped me troubleshoot several other things about my car that needed tweaking. I highly recommend their services. More