Rick Hendrick Toyota Sandy Springs

I gave a deposit to hold a new 2013 car at an agreed upon price for 5 days until I got to Atlanta and they sent me emails with the agreed price, trade and drive out the door price for which we were paying ca price for 5 days until I got to Atlanta and they sent me emails with the agreed price, trade and drive out the door price for which we were paying cash. The sales person told me that they had the car in stock and they were going to drive it around back as soon as we hung up. Sean Allardice called me two days later and said that when he went to pick up the car in S.C. that it had big scratches all down the sides and they wouldn't sell a new car like that so they just left it at the other dealership. He said he would sell me a new 2014 for $2,000 more and he said that I should be thrilled with that. I told him I wasn't and I didn't want a red 2013, I wanted the Blizzard Pearl one that I had paid a deposit for. He said he was checking something and when I didn't hear back from him I called and he said that he might have just confused the cars and people and maybe it was available. I asked how you could mix up the cars when you had the VIN# and he just kept tripping over his stories. Sean finally called back and said yes, he was right and my car was the scratched car that they just couldn't sell to me. We told him "get the car and paint the scratches and we will take it. He danced around three stories again and said he just couldn't. I asked him where the car was in S.C. And he said he didn't know just where it was. I told him that he told me he went there personally to pick it up and then the story changed to someone else went. I got a town in S.C. out of him and called the dealership there to buy it from them. Yes, that had that car with that VIN and they were just selling it to someone there. They checked and there was not one scratch on the car. I called Sean back and told him what the other dealer had said and he got angrier and said he had refunded our deposit and was through. In 41 years of buying autos my husband and I have never been lied to and dealt with like that. The above paragraphs are the short version! Dealing with car a dealership where a manager will lie over and over and change their story so many times is unacceptable. We will report this to the BBB and are considering legal action. I would go to any dealership besides Sandy Springs Toyota if I was buying one in the Atlanta area. More

Hello, I I've been customer of Sandy Springs Toyota Hello, I I've been customer of Sandy Springs Toyota for more than six years for our then Corolla and now Sienna. I live in Cumming and make dri Hello, I I've been customer of Sandy Springs Toyota for more than six years for our then Corolla and now Sienna. I live in Cumming and make drive down because Dan Pistillo is the most friendly, personable, and professional service manager I've known. He takes time to explain any problems and what my options are. Dan is reason I go to Sandy Springs Toyota and will continue to do so for many years. Sincerely, Jason ND More

My Service Manager, Dan Pistillo, is absolutely terrific. I have three Toyotas and I only bring them to Dan and Sandy Springs Toyota for service. Dan always explains everything to me clearly and my car is al I have three Toyotas and I only bring them to Dan and Sandy Springs Toyota for service. Dan always explains everything to me clearly and my car is almost always ready exactly when he said it would be. He is great, friendly to work with and always takes greaat care of me and my cars. More

I took the van in for its 10k service. Dan had me in and out in very little time. The service was covered under ToyotaCare, so there was no charge. out in very little time. The service was covered under ToyotaCare, so there was no charge. More

Dan got me in and out quick as can be. Great job and fast service for the 15k service. Everything covered under Toyotacare. They also installed roof rails in the past. The accessory pricing and installation service for the 15k service. Everything covered under Toyotacare. They also installed roof rails in the past. The accessory pricing and installation was great too. More

Every time I need to have service done for my car, I automatically call Toyota and ask for Nicole. She is excellent. She goes over everything that needs to be done to my car in a way that is easy to u automatically call Toyota and ask for Nicole. She is excellent. She goes over everything that needs to be done to my car in a way that is easy to understand, not the typical mumbo jumbo that some sales/mechanics/basically someone not in their field of expertise would say to get a person to buy something. She is very thorough. If I can't afford all of the services at that time, she breaks down the ones that are the most important and explains why those services need to be done that day. She is always honest and open with me about my car. I wouldn't take my car anywhere else. If I ever have a question about my car, I will call her and leave her a message. She always gets back to me within a hour. She has a very pleasant and helpful demeanor. I have had some really bad experiences at other Toyota dealerships that are actually closer to where I live, but not here. Each experience at Toyota of Sandy Springs is a great experience but a lot of it has to do with Nicole. It is always so nice to work with someone who absolutely loves what she does for a living. You don't see that a lot anymore, but Nicole really takes pride in her work. Thank you. More

Me and my family were here a few days ago looking for a new car and we found the perfect fit in no time! Andrea Pereyra worked with us the whole entire time and was extremely patient, caring and did everyt new car and we found the perfect fit in no time! Andrea Pereyra worked with us the whole entire time and was extremely patient, caring and did everything in her power to find my family the perfect car. I am extremely satisfied with her and Toyota Sandy Springs. It was so nice working with a woman who seemed to have experience and I could relate to personally, I have never had such a good experience at a car dealership before! The prices were wonderful and every one there was a pleasure to work with, I highly recommend Andrea Pereyra at Toyota Sandy Springs Dealership and I will be telling all my friends and family about her! More

My husband & I visited Sandy Springs Toyota to look at some SUV's we saw listed online. On arrival, we were greeted by a friendly, helpful salesman. Unfortunately, many of the SUV's listed on the web at some SUV's we saw listed online. On arrival, we were greeted by a friendly, helpful salesman. Unfortunately, many of the SUV's listed on the website were not at the dealership. My biggest problem with this dealership began during the negotiation process. My husband and I made an offer on a vehicle. The salesman left and returned with his manager. The sales manager was BEYOND rude. He was insulting, degrading, and condescending from the moment he sat down. Simple negotiation tactics include an offer and a counter-offer. However, the sales manager didn’t provide a counter-offer. He instead lectured us on what he perceived to be an inappropriate offer. The sales manager unnecessarily told us Clark Howard bought his cars from them due to their "great deals". He clearly assumed we weren’t intelligent enough to realize dealerships would offer fair prices to a nationally syndicated consumer reporter. Clark Howard had nothing to do with our car-buying process. We came to buy a car, not to be bullied into paying too much. Since our money is obviously not good at Sandy Springs Toyota, my husband and I will very gladly take it to any dealership that will respect our intelligence. More

I went there to repair my corrola Breaks. My car breaks were giving some whistling noise. After initial inspection Mr. Denial (service Manager) told me break pad need to change. and it will cost around $3 were giving some whistling noise. After initial inspection Mr. Denial (service Manager) told me break pad need to change. and it will cost around $300. I asked after break pad change will noise go away . he said yes sir 100%. I said ok go ahead and change. I waited there around 1 hr. They changed break pad and charge $287. after 2 days I was again getting same noise . I went there again and meet to Mr. Andy Phillips. He inspect and told me there is some problem with back break drums. and back drums need to replace, it will cost me around $600. But I will replace for you free of cost because you already got charge to repair breaks. So now we are not going to charge you. I got a very very good service and response from them. Breaks is really working awesome and now I am more than happy. Thanks to Mr. Andy Phillips, and Mr Denial. I would recommend every body to go Sandy Spring Toyota for Servicing. Thanks Neeraj kanthariya More

I have been going to this dealership for all my Toyota services since almost 2 years and after each service I had grown suspicious about the tire rotation not being done. This service is part of the prepa services since almost 2 years and after each service I had grown suspicious about the tire rotation not being done. This service is part of the prepaid maintenance list, it is also listed in the service list and the invoice that the dealership creates and also appears as ticked in the inspection paper received after the service. But as I said I was growing suspicious that the dealership is not doing it, I decided to number my tires before going in for the service. After the car came back from service, my suspicion was confirmed as the numbers on the tires were exactly the same as were before the car went in. The dealer did not rotate the tires although it was mentioned and charged for!! Now I am pretty sure that each and every time I went in for service, the tires were not rotated though the charge was collected. I believe this is called Cheating?? I did not expect this from a big dealer and leave the - from TOYOTA as it is a TOYOTA dealership. This is just one instance where I was able to catch and am not sure what different kind of such things are going on to earn money for unperformed tasks!! Definitely not returning back to this dealership and still doubtful if I should even go to any TOYOTA dealership in future?? More