Rick Hendrick Toyota Sandy Springs

Service Center is Ridiculous Went in to get oil change, tire rotation and plug put in leaking tire. Paid for all of the above to get home and notice that the tires were not rotate Went in to get oil change, tire rotation and plug put in leaking tire. Paid for all of the above to get home and notice that the tires were not rotated. They also said nothing was wrong with the tire. I have had to put air in tire everyday since. Had to take vehicle back to Service center to complete tire rotation. Now at another toyota dealership to fix tire. This dealership (Rivertown Toyota in Columbus, GA) found a cross threaded lug nut and screw in same tire that nothing was wrong with! Sandy Spring Toyota has a horrible service center! I would not recommend anyone to take their vehicle there. Service rating 0-10 was definitely a 0! More

This dealership uses bait and switch tactics I have purchased two new Toyota's from this dealer in the past. When I decided to look into buying a new Avalon, I went to Cars.com to check pricing. I have purchased two new Toyota's from this dealer in the past. When I decided to look into buying a new Avalon, I went to Cars.com to check pricing. This dealer had one priced in the range I was looking for. I went and test drove the car, decided to buy it. I told the salesman I would buy it at the price advertised, with the 0% financing that was also in the ad. I told him to draw up the paper work and I would come by after work to sign the papers. He called me a few hours later and said that if I wanted the special financing deal, the price would be $2000 higher than what was in the ad. I certainly did not buy the car and will never buy another one from this dealer. ***********Avoid this dealership unless you're willing to let them screw you over.********** More

Dealership was Dishonest We contacted Sandy Springs Toyota about 2 "new" cars listed on their website (a 2014 Avalon Touring Hybrid and a 2014 Camry XLE Hybrid) and, after ve We contacted Sandy Springs Toyota about 2 "new" cars listed on their website (a 2014 Avalon Touring Hybrid and a 2014 Camry XLE Hybrid) and, after verifying that the cars had all the options we wanted, received an out the door price for each car. We reiterated multiple times that we would be driving 1 1/2 hours to the dealership and wanted to be sure the on the price of the vehicles. After arriving at the dealership the cars were brought around for us to see. Immediately we realized that the Camry did not have leather, one option we were assured it had, as well as had over 200 miles on it and someone's luggage in the trunk! We then looked at the Avalon and it had over 2700 miles on it! Apparently the cars have been used as demos by the "manager" and were still being sold as new! The salesman, Quinten, tried to be accommodating, stating that they would change the seats to leather seats in the Camry for the same price if we were still interested in the car and that it had only been used by the manager for a few days. We agreed to purchase the Camry at the agreed upon price if the seats were changed to leather (we were told the seats were leather when we pre-negotiated the price). The manager, Sean, however, was not agreeable to selling the car with the added leather seats unless we paid more money than originally agreed. Sean also stated to the salesman that the Camry only had 200 miles on it and that cars he brought in often had more than 500 miles on them. Cars brought in for a customer have not been driven for personal use and do not have someone else's luggage in the trunk! Sandy Springs Toyota was dishonest on several issues. Frist, they are selling demonstrator cars as new vehicles. They are not listed as demos on their website, but as new vehicles (when the search parameters are set for new only the vehicles come up in the results). The fact that they are being used as demos is not disclosed in the more detailed information on the cars. Secondly, they were dishonest on the options the Camry had and then were unwilling to stand by the out the door price they had given for the car with the specific options discussed. The price we were quoted was good for what we thought we were going to buy, just average for a demo vehicle with the same options. We are loyal Toyota owners, having purchased 8 Toyotas in the last four years, and have not experienced these deceptive practices at other dealerships. Had this been our first Toyota experience, Toyota would have lost valuable customers. More

Horrible Service Center Went to Sandy Springs Toyota Service Department after I left work and they were somewhat busy but not overwhelmed. I was just there for my 25,000 mile Went to Sandy Springs Toyota Service Department after I left work and they were somewhat busy but not overwhelmed. I was just there for my 25,000 mile service which is just a tire rotation and fluid top off. I arrived at 5:30 spoke with Richard Kiker who is a great guy despite the business he works for (he's the reason I gave 3 stars for friendliness). But after waiting for nearly two hours I finally approached someone about my FJ, he said let me check on it. About a minute later he said I'm sorry but we cannot rotate your tires because we do not have the proper equipment. Although they are aftermarket wheels they are still normal lugs, but he said the mechanics didn't want to scratch my wheels because they needed a thin walled socket for the same size lug. I have never had any problems at any other Toyota dealership with them not having the equipment. The most they could promise me was a free rotation and maybe a car wash the next time I came. But when I asked about the 2 hours I wasted just for them to tell me they have done nothing because they do not have the proper equipment, their response was you know we can't make up for your time. Overall I just moved to the area, this dealership is less than 2 miles from me but I would rather drive 25 miles to another dealership that I have been to that knows what they are doing. So if you plan on getting proper service done in a reasonable time stay away from Sandy Springs Toyota because they are unprofessional when it comes to dealing with customers and apparently don't have the proper equipment for a simple service. More

20011avalon I had a great experience with Aaron very friendly easy to communicate and very helpful, great follow up weeks later after purchase. Aaron also assiste I had a great experience with Aaron very friendly easy to communicate and very helpful, great follow up weeks later after purchase. Aaron also assisted us with understanding all of the mechanics of the car, just overall a great experience. More

2011 Avalon i worked with Aaron Griffin for the purchased of our 2011 Avalon, Aaron was very friendly and knowledgeable of the vehicle, he was very instrumental f i worked with Aaron Griffin for the purchased of our 2011 Avalon, Aaron was very friendly and knowledgeable of the vehicle, he was very instrumental for us purchasing this vehicle from Sandy Springs Toyota. Aaron was so nice that he spent his time showing me how to work the bluetooth of the car and helped us transfer our personal items from our old car to the new one. He did a follow up call a few weeks later to see how the car was doing and if we were still in love with the car, that was very much appreiciated as we never had anyone follow up with us. We would totally recommend Aaron and this dealer to any of our friends. More

I want to express my gratitude to Sandy Spring Toyota service department, with a special thanks to "my" service manager Daniel Pistillo, for their outstanding service that I have experience over the las service department, with a special thanks to "my" service manager Daniel Pistillo, for their outstanding service that I have experience over the last seven years. I can honestly say that I have never had a bad experience at Sandy Springs Toyota, and I have to give Daniel most of the credit for that, Daniel has always taken care of my needs and concerns in a professional manner from the time that I drop off my car until the job is complete. It hasn't happen to often, but when I did experience a problem with my Corolla and Siena, Daniel and his team of technicians were quick to diagnose and fix the problem at a reasonable cost. When both cars developed a squeaking noise with their engine ( the Corolla's squeak was intermittent), Daniel and his lead technician, Kyle, exemplified extraordinary leadership and technical skills to isolate the squeaky noise maker. The squeaky noises were fix the first time, so there were no return trips. That made me very happy. Daniel and Kyle certainly deserve the recognized for their outstanding work. I can say this with great confidence: Daniel and his team is why I service my cars at Sandy Springs Toyota. More

By far the worst customer experience I ever had... I By far the worst customer experience I ever had... I went to see an used car, liked it, sealed the deal and signed all the papers.. The only thing I By far the worst customer experience I ever had... I went to see an used car, liked it, sealed the deal and signed all the papers.. The only thing I did not do was not taking the car as I had to drive my own car that day.. They said that the car would be put under sold in the website and moved to garage right away.. I had applied for finance the same day and got the cheque from the bankers two days later.. In those two days I was in constant touch with them as I wanted a rear view camera in my car... After two days I went with the cheque and I got the shock of my life.. They told that the car has been sold to a woman the previous day by some other sales person... They told there was a communication problem and they could not help it out... They even did not offer me other cars... The sales person there are very rude and even after they did the mistake they were like 'It happens'.. Worst worst experience I ever had.. More

AJ and Shannon are the reason why I purchased my car at Sandy Springs Toyota. Not only are they VERY personable and have pleasant personalities, but their approach is CONSULTING rather than SALE. They both Sandy Springs Toyota. Not only are they VERY personable and have pleasant personalities, but their approach is CONSULTING rather than SALE. They both listened well and advised me and at no point did I feel pressured. I had to come back several times and asked plenty of questions, and I have to say they both were there for me. Highly recommend this place! Now I'm happy with the follow-up, too. For example, AJ stays in-touch and checks periodically upon how well I got used to my new car. Very helpful and very unique! I would never imagine buying a car from another dealership! Thank you, AJ and Shannon! More

Just purchased my 3rd vehicle from Sandy Springs Toyota; John in service is excellent and he suggested Gene Odom would provide the same level of excellence; he was accurate; it's obvious the Jackson Family John in service is excellent and he suggested Gene Odom would provide the same level of excellence; he was accurate; it's obvious the Jackson Family cares about their reputation as evidenced by the personnel they employ. I I wasn't in the market for a new vehicle, however... Lost my Toyota Tundra in recent accident, while compiling data for insurance purposes with the service dept and John, he quickly assessed I was disappointed with my loss and having to deal with rehab regarding issues from the accident... John told me when I was ready to replace it Gene would take care of me with no stress. Gene represented the family atmosphere with a genuine pleasing manner, I wasn't comfortable getting behind the wheel still recovering from the accident but I felt the need to get things lined up in advance of completing treatment. I had Gene finish up the balance of communication and the details with my wife. We were impressed with how convenient Gene made everything happen. I can appreciate the "car salesman" stereotypes that we all know... If you want to avoid them you can do it by working with Sandy Springs Toyota. More