Rick Hendrick Toyota Sandy Springs

Great sales person Lamar Love was my sales associate and I would highly recommend him. Very knowledgeable and not pushy. The finance department on the other hand was pu Lamar Love was my sales associate and I would highly recommend him. Very knowledgeable and not pushy. The finance department on the other hand was pushy. After 2 hours in the dealership working on closing the deal. The finance person included $3300 extended warranty (which I didn't want) and 5 prepaid financed oil changes at $75 bucks each (which I did not want, either). It's been almost 3 weeks and I still did not have my final paperwork/contract with those 2 items removed. More

My experience was wonderful!!!!!!!!!!!!!!!!!!!Lamar Love My experience was wonderful, Mr. Love lamar assisted all my needs eith finding me a car. My car was totaled in a car accident , Mr Love assured me tha My experience was wonderful, Mr. Love lamar assisted all my needs eith finding me a car. My car was totaled in a car accident , Mr Love assured me that everything will be okay & listened to what I was looking for in a car. If you anyone goes to this dealership please ask for Mr. Lamar More

A+ Car Agency This agency has been exception for sales and service. They were wonderful at purchasing a used car from me even though I was not in the market to rep This agency has been exception for sales and service. They were wonderful at purchasing a used car from me even though I was not in the market to replace the car with a new one. The staff is accommodating. I especially must compliment Brad Bauer who is an extraordinary salesman and gentleman. More

Fair and honest service prices I was quoted $1038.00 for a water pump replacement on a 2013 Tundra, this was at Marietta Toyota, service adviser Terrance Jones. I thought that was w I was quoted $1038.00 for a water pump replacement on a 2013 Tundra, this was at Marietta Toyota, service adviser Terrance Jones. I thought that was way too much and declined the service so he charged me $126.00 for a "diagnostic". I contacted Gina at Rick Hendrick Toyota and was given the price of $603.00. Same exact work, quite different price. Check with Gina before you get service anywhere else, it's worth the drive. More

Great sale/Horrible accounting department Sales staff was very efficient and helpful, which made for a smooth transaction. I was given a 45 day temporary tag, which was approaching expiration. Sales staff was very efficient and helpful, which made for a smooth transaction. I was given a 45 day temporary tag, which was approaching expiration. I have never had to wait more than a few weeks after buying a new or used car to be able to get my license plate. After following the recommendation of the tag office, I attempted to call the title clerk numerous times. She never answered the phone and never returned any of my messages. Attempted to call her manager, with the same results. Finally, after several weeks, I reached out to the general manager, who was able to resolve the issue within a half an hour. Should not have had to get to that point. I would be fired from my job if I had that poor of communication! Simply outrageous. If not for the great sales staff, I would've given 1 star. More

Unprofessional; high turnover I would stay away from Rick Hendrick Toyota. There is a reason it is one of the lower rated dealerships in the Atlanta area. Every time I called in I I would stay away from Rick Hendrick Toyota. There is a reason it is one of the lower rated dealerships in the Atlanta area. Every time I called in I got a different service manager and/or service writer. My very first time in, they did not do what I had requested and they neglected to wash my vehicle. I have a 4Runner, which was part of a "recall" to replace a cracking dashboard. They "forgot" to order the parts for my 4Runner, so it is taking inordinately long to get the dash replaced. Now I have to wait in line while other owners get their fixed in the order received. They SAY they're sorry, which is all I ever get from Businesses nowadays: sorry. I would pick another place for servicing your Toyota. Or better yet: Buy American. More

Great Job I had the please of working with Garrett Black at Rick Hendrick. He was a pleasure do to business with. Very professional and helpful in understandin I had the please of working with Garrett Black at Rick Hendrick. He was a pleasure do to business with. Very professional and helpful in understanding the process. More

Got a great deal We came in to Rick Hendricks Toyota Sandy Springs looking for a used 4Runner. After Garrett Black educated us on all of the different models and gave We came in to Rick Hendricks Toyota Sandy Springs looking for a used 4Runner. After Garrett Black educated us on all of the different models and gave us comparables, we understood that a new car actually would be better. He took time to show us all of the differences and how things worked. He got us to the price we were looking for. He even took extra time at the end to set up my Bluetooth and entune! I am so happy with the price and warrantys that came with it. Cal took care of us in the financial department too! My husband and I felt very comfortable and the customer service has been great! More

Bought used car and engine light came on the first day Excuses , excuses...bought a used honda that should run like a charm. After almost a whole day of trying to buy it I should have walked. Pushy sales p Excuses , excuses...bought a used honda that should run like a charm. After almost a whole day of trying to buy it I should have walked. Pushy sales people and rude. Tried to push extended warranties until they were blue in the face. CHeck engine light came on the first day. Took it back, they would not give me a refund which under state law they are supposed to. They said they fixed it. Next trip check engine light came on. Now trying again to get my money back and they won't here of it,. They want to try and fix it again. Heck I work I cannot keep going to the d#$@ dealership. More

Bad business rick Hendricks sandy springs kind of pushy which I could deal with but calling at dinner time and showing little patients for customer question while talking over you when you try kind of pushy which I could deal with but calling at dinner time and showing little patients for customer question while talking over you when you try to ask a question even before I set foot on the lot shows the high pressure out of touch Hilary Clinton Esk like attitude I will find once I visit also asked him to leave me a message and after he saw I was a women got a women to call back and talk to me kind of sexist/offensive or cowencedence? More