Rick Hendrick Toyota Sandy Springs

I brought my RAV4 in for service with the message, "Hybrid Battery System Malfunction - Low Braking Power" on 1/5/26. Later that day, it was determined that the hybrid battery needed to be replaced. "Hybrid Battery System Malfunction - Low Braking Power" on 1/5/26. Later that day, it was determined that the hybrid battery needed to be replaced. On 1/6/26, I was told that the battery was "in transit". On 1/9/26, I was given the same status. At this point, I asked if I could get some more detailed information. Nicole put me on hold to find out more. When she came back, she said the battery was coming from California by train, the only method of transportation possible. I followed up again on 1/12/26 and on 1/14/26. By this time I needed a loaner car, which I got the following day. Nicole also informed us that the battery would arrive either that day or the next. Finally, on Saturday, 1/17/26, I got a call saying the car was ready. So, I returned the loaner and picked up my RAV4 later that morning, 13 days after I initially brought it in. Waiting 13 days to get a car repaired is completely unacceptable. I do realize that this issue goes beyond what Rick Hendrick Toyota Sandy Springs has control over. Hopefully, though, this information is passed along to others who may be able to make some changes to the process of replacing a hybrid battery. At the very least, I would suggest storing some hybrid batteries somewhere other than California, like an east coast location. Lastly, I have purchased five cars beginning in 2001. All of them have been Toyotas. This experience was so bad, that I will at least consider purchasing another brand of car when I next need one, probably in about five years. That way, I may a have better experience if a similar situation should arise in the future. More

The BEST dealership in town! ! Awesome customer service and professionalism. Thanks so much Saint and Alyssa. ! Awesome customer service and professionalism. Thanks so much Saint and Alyssa. More

We had a great experience at this dealership! Was looking to lease a pickup truck, and from the beginning Booth gave us a the best price for leasing on a 2025 Toyota Tacoma. He was patient and an Was looking to lease a pickup truck, and from the beginning Booth gave us a the best price for leasing on a 2025 Toyota Tacoma. He was patient and answered all of our questions, and I would definitely recommend Booth and this Toyota dealership to anyone looking to buy a new car. More

These guys were great. I really appreciate Greg walking me through every step of the way. I'm so happy I had my car towed here for flat tires. I have a Toyota camry and the I really appreciate Greg walking me through every step of the way. I'm so happy I had my car towed here for flat tires. I have a Toyota camry and they handed the recall while it was in the shop as well. More

Greg Hawes is great in the service dept. He kept me in the loop about the service on my car. He kept me in the loop about the service on my car. More

I always receive great customer service, excellent care, honest & reliable treatment, answers to any questions or concerns, great service management & staff. honest & reliable treatment, answers to any questions or concerns, great service management & staff. More

I visited six car dealerships across the Atlanta metro area, and my experience at Rick Hendrick Toyota Sandy Springs was—by far—the best. Unlike other dealerships, they did not burden the pricing with unn area, and my experience at Rick Hendrick Toyota Sandy Springs was—by far—the best. Unlike other dealerships, they did not burden the pricing with unnecessary add-ons or last-minute surprises. The final transaction was handled professionally by Vu, and my salesperson, Mo, was outstanding. He was knowledgeable, patient, and genuinely helpful—especially in walking me through the Tundra’s dashboard instrumentation and features. He applied zero pressure while remaining attentive and responsive throughout the process. I rarely leave reviews, but I hope this saves others time, frustration, and hassle. You won’t regret choosing this dealership. Highly recommended. More

Needed a brake job and got it done faster than expected. Totally satisfied with time and cost. Totally satisfied with time and cost. More

Outstanding people! Outstanding service. No concern is trivial. I'd rate them a 10 every time. Outstanding service. No concern is trivial. I'd rate them a 10 every time. More

We utilize an Incredible Service Advisor Alex Davidovici and Service Manager David Ray. Please keep them. and Service Manager David Ray. Please keep them. More