Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rick Hendrick Toyota Sandy Springs
Atlanta, GA
1,520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,520 reviews
April 23, 2018
RED FLAGS! I was car shopping over the weekend and found a listing I was interested in on Rick Hendrick’s Toyota website (in Sandy Springs). My husband called to I was car shopping over the weekend and found a listing I was interested in on Rick Hendrick’s Toyota website (in Sandy Springs). My husband called to confirm the car was still there and was transferred to Nojan. Nojan said that it wasn’t there but they had an identical one with all the same features and packages so we started our trip. On the way there(1 hour drive), Nojan sent us a pic of the other vehicle and I immediately caught onto the missing features. My husband pulled over to call him back to confirm that we were seeing it correctly (before wasting our time) and Nojan says “i sent you the wrong link... I have the one you originally called about as well... I have 2.” So we continue to drive to the dealership... and are greeted by Nojan when we pull up. We are told that they will sell the car to us even though someone put a non refundable deposit down. HUGE RED FLAG! As we are test driving the car and Nojan says “it was making a noise but we fixed the belt.” I pull out of the dealership and it’s driving very rough... plus making a noise. I turn around immediately. I look at the car and I’m disgusted by the condition of the interior/exterior. Nojan becomes very pushy. Starting from the exterior, Nojan says “I have a guy that can fix the scratches.” The interior was much worse... the leather seats were ruined and there was damage throughout. Nojan says “ I have a guy that can fix the leather and make it new looking... I’ve seen it with my eyes but you’ll have to do the deal first.” So he’s next asking me to do the deal without seeing what I’m getting... I refuse. I go to look in the very back and the seat is broke... that just added to the list. Nojan comes back and says “we can replace all the leather for $1650.” So I question “will it be the leather that the Lexus comes with originally?” He says “no but it will be black.. my friend is a artist but you have to buy it today.” By then my patience is thin.. I look at the other “identical” car that they have and it’a missing the features like I thought it was initially missing... patience is a little thinner by then. I drove an hour to see a piece of crap car and was lied to over & over again... plus they were going to sell a car that had a deposit on it. Red flags every where. We go inside to the show room for a minute and as we are in there Nojan proceeds to tell me “you must buy the car today or it will be gone... I can fix the leather for $1650 but you must buy the car now.” I had made it clear that it wasn’t what I wanted and now I was being told that I needed to do something. The most awful experience ever car shopping. What a disgrace to all Toyota dealerships! To top it off, we received a text message today about the car and then yesterday received calls why we didn’t do business there. It’s common sense... RED FLAGS!!!!!! More
by Nevershoppinghere
Employees Worked With
Nojan
April 12, 2018
Great Experience Aldair was helpful,knowledgeable and not pushy. He took the time to find me the best car at the best price! Thanks Aldair. Appreciate it!! Dave. Aldair was helpful,knowledgeable and not pushy. He took the time to find me the best car at the best price! Thanks Aldair. Appreciate it!! Dave. More
by Dave
Employees Worked With
Aldair
March 15, 2018
Predatory pricing on repairs Hendricks Sandy Springs Toyota deleted my earlier review. I"M BACK ! Avoid Hendricks Toyota in Sandy Springs ! I took my Toyota pickup in for a f Hendricks Sandy Springs Toyota deleted my earlier review. I"M BACK ! Avoid Hendricks Toyota in Sandy Springs ! I took my Toyota pickup in for a fuel pump. Their quote: Fuel pump- $600, plus $822 for 6 hours labor = total $1,422. Nicole Delaigle, Toyota's Service advisor, told me, "I should also have two engine seals replaced or my vehicle could catch on fire." She quoted an additional $2,255. GRAND TOTAL $3,677 In disgust, I paid another towing company to retow my pickup to a different auto repair service. They quoted me $475 for the fuel pump and only $157.50 for 1 1/2 hours labor. GRAND TOTAL $632.50 I saved $3,044.50 by leaving Toyota and having the work done by an honest repair shop They confirmed, "there was no problem with engine seals." The owner rolled his eyes and laughed when I told him Toyota claimed my pickup could catch fire if I didn't have them replace the 2 engine seals. Mike Rodriguez, Service Director at Hendrick's Toyota of Sandy Springs, in response to my complaint re: outrageous parts markups, (over 100% and labor times grossly inflated. They quoted me 6 hours - (actually took only 1 1/2 hours). Mr. Rodriguez essentially told me I should have expected such treatment at Toyota dealerships; inferring I was a dope for expecting fair and honest treatment from them. Following a diligent and prolonged demand for a refund for shoddy treatment at Hendrick's Sandy Springs Toyota, Mike Rodriguez relented and agree to refund the $171.83 wasted with Sandy Springs Toyota. Don't be fooled by their professional appearance and charming demeanor. Their pricing on vehicle repairs is predatory and ruthless. Why would they treat you with more respect than they did me ? More
by No ones fool
Employees Worked With
Nicole Delaigle, Mike Rodriguez - I suspect both get a bonus for overcharges.
March 13, 2018
Quick and Sweet Best dealership ever! Joshua Redding was my salesman and he gave me everything I wanted in a very short amount of time. Cannot recommend this place an Best dealership ever! Joshua Redding was my salesman and he gave me everything I wanted in a very short amount of time. Cannot recommend this place and its staff members enough. More
by RStClair
Employees Worked With
Joshua Redding and Justin Parker
March 03, 2018
Love my car! Niram was very patient, attentive & answer all of our questions. Overall he did a fantastic job selling us the car & accommodated all of our requests. Niram was very patient, attentive & answer all of our questions. Overall he did a fantastic job selling us the car & accommodated all of our requests. I’m definitely enjoying & loving my car! Thank you! More
by LaJoha729
Employees Worked With
Niram & Neil
February 21, 2018
Great Dealership I like this dealership. Close to my house and had the car I wanted. Riding in style with the right price because of the great salesmen, JaMarcus and L I like this dealership. Close to my house and had the car I wanted. Riding in style with the right price because of the great salesmen, JaMarcus and Lamar. More
by Ron Nero
Employees Worked With
Lamar Love
January 30, 2018
Buying Toyota 4Runner SR5 My Saleman Julian Walker was excellent! He provided me with very useful information and I will recommend him highly to others! Go see Julian at Rick My Saleman Julian Walker was excellent! He provided me with very useful information and I will recommend him highly to others! Go see Julian at Rick Hendricks Toyota More
by Suhgedaubermont123
Employees Worked With
Julian Walker
January 27, 2018
1/1/2018 purchase of 2018 Camry LE Great overall buying experience. Fair deal. Sales experience with JK a 10x10. Finance experience with Sammy a 10x10 Detail Department a 4x10. Great overall buying experience. Fair deal. Sales experience with JK a 10x10. Finance experience with Sammy a 10x10 Detail Department a 4x10. But, JK is taking care of the Detail Dept oversight. More
by Jb180016
Employees Worked With
Sammy Gattuso, Fin. Mgr. , Javares (JK) Knight
January 03, 2018
Satisfied We had a pleasant used car buying experience at this dealership. We found what we wanted online and came in to test drive. Everyone we came in conta We had a pleasant used car buying experience at this dealership. We found what we wanted online and came in to test drive. Everyone we came in contact with at the dealership was helpful and friendly. After a fairly easy negotiation - and a good experience with the finance manager - we were on our way without wasting our entire Saturday to buy a car! More
by fletch123
Employees Worked With
Cherrel Henderson, Winston Etheridge
January 02, 2018
Mitch is awesome! We recently purchased a brand new Corolla here. This is the second time Mitch has helped us with car buying. In the past we bought a 4runner here from We recently purchased a brand new Corolla here. This is the second time Mitch has helped us with car buying. In the past we bought a 4runner here from Mitch. Great deals both times and all the staff including Mitch has been nothing but professional and helpful. Will be coming back for future vehicle purchases. More
by jason7
Employees Worked With
Mitch Standfield
