Rick Hendrick Toyota Sandy Springs

Watch out for your key fobs. Had to ask for it back. Kind of disturbing Had to ask for it back. Kind of disturbing More

Excellent Service. Greg Hawes has been my service contact for years and always gives me great service and advice! Greg Hawes has been my service contact for years and always gives me great service and advice! More

Very good explanations on the financial part and salesman very professional polite and went the extra mile to get the deal very professional polite and went the extra mile to get the deal More

I went in for an oil and filter change. I stayed hoping the service would be completed within an hour or so. The service advisor sent me an email and text while I was in the waiting room. W I stayed hoping the service would be completed within an hour or so. The service advisor sent me an email and text while I was in the waiting room. Why would she do that when I was there waiting. Perhaps she did not know I was waiting although I booked online and said I would be waiting. She came to me and asked if I saw the text? She then said there were issues that needed my attention and whether I wanted the technicians to proceed. I said yes and asked how much longer it would be. She said perhaps another hour or so. She comes a second time and said technicians found another issue. I declined having them to work on the issue. I had been waiting now from 1pm until 6:30 p.m. when another service advisor came in and asked who was my service advisor? I told him. He left and checked with the technicians to see how much longer. He said they were almost finished. I waited another thirty minutes. Afterwards my service advisor comes into the waiting room and says the work is finished. More

The BEST dealership in town! ! Awesome customer service and professionalism. Thanks so much Saint and Alyssa. ! Awesome customer service and professionalism. Thanks so much Saint and Alyssa. More

I brought my RAV4 in for service with the message, "Hybrid Battery System Malfunction - Low Braking Power" on 1/5/26. Later that day, it was determined that the hybrid battery needed to be replaced. "Hybrid Battery System Malfunction - Low Braking Power" on 1/5/26. Later that day, it was determined that the hybrid battery needed to be replaced. On 1/6/26, I was told that the battery was "in transit". On 1/9/26, I was given the same status. At this point, I asked if I could get some more detailed information. Nicole put me on hold to find out more. When she came back, she said the battery was coming from California by train, the only method of transportation possible. I followed up again on 1/12/26 and on 1/14/26. By this time I needed a loaner car, which I got the following day. Nicole also informed us that the battery would arrive either that day or the next. Finally, on Saturday, 1/17/26, I got a call saying the car was ready. So, I returned the loaner and picked up my RAV4 later that morning, 13 days after I initially brought it in. Waiting 13 days to get a car repaired is completely unacceptable. I do realize that this issue goes beyond what Rick Hendrick Toyota Sandy Springs has control over. Hopefully, though, this information is passed along to others who may be able to make some changes to the process of replacing a hybrid battery. At the very least, I would suggest storing some hybrid batteries somewhere other than California, like an east coast location. Lastly, I have purchased five cars beginning in 2001. All of them have been Toyotas. This experience was so bad, that I will at least consider purchasing another brand of car when I next need one, probably in about five years. That way, I may a have better experience if a similar situation should arise in the future. More

We had a great experience at this dealership! Was looking to lease a pickup truck, and from the beginning Booth gave us a the best price for leasing on a 2025 Toyota Tacoma. He was patient and an Was looking to lease a pickup truck, and from the beginning Booth gave us a the best price for leasing on a 2025 Toyota Tacoma. He was patient and answered all of our questions, and I would definitely recommend Booth and this Toyota dealership to anyone looking to buy a new car. More