Rick Hendrick Toyota Sandy Springs

I was in Atlanta recently and got into my old Toyota Highlander to return home to Mississippi and it would not start. Having had several poor experiences with dealership repair services with many trying Highlander to return home to Mississippi and it would not start. Having had several poor experiences with dealership repair services with many trying to take advantage of me as a woman who probably didn't know better, I hesitated to call Rick Hendrick. I was able to replace the battery myself, but that did not do the trick. When I called the dealership, they promised to do their best to track down the problem and get me back on the road ASAP. Juan Calderon was the service representative who took care of me. He treated me with utmost respect and empathy for my situation. The problem was not easily tracked down, so the master tech and the shop foreman worked until after closing time to figure it out. Juan sent me a video with an explanation of the mystery problem and I was able to pick up the car early the next morning. Despite the complexity with diagnosing the issue and the time spent on finding the misplaced fuse, the service team did not charge me a fortune for the repair. I only wish this dealership was closer to my home! The service personnel and all the employees I encountered were courteous and friendly. I definitely recommend them, especially if you are a woman or someone who doesn't have any experience with car repair. They were honest and caring. More

I recently purchased a 2025 Rav4 at Rick hendric Toyota and I was very pleased with the great care that I have received. Edwin. is the sales consultant who sold me the car and not only did I receive a grea and I was very pleased with the great care that I have received. Edwin. is the sales consultant who sold me the car and not only did I receive a great deal on this car, Roman has continued to be helpful in helping me learn my new car. More

They were able to get me in quickly for a running board install. They ordered me an Uber, so I could work from my office while the running boards were being installed, and sent a video of the completed wor install. They ordered me an Uber, so I could work from my office while the running boards were being installed, and sent a video of the completed work once done. I'm very happy with my experience. More

Bought 3 cars from them in less than 24 months and third time was a totally deceptive sales experience with the sales manager belligerently reacted to the truth. time was a totally deceptive sales experience with the sales manager belligerently reacted to the truth. More

Nicole is an excellent advisor. Someone named Ivan was listed. Did not see him . Had an appointment with Nicole. Someone named Ivan was listed. Did not see him . Had an appointment with Nicole. More

Service department has always been good. Greg was very nice today. The remodeled waiting room is great. Greg was very nice today. The remodeled waiting room is great. More

My service representative, Rahman, did an excellent job! He is courteous and professional and knowledgeable. I highly recommend Rahman for all your service needs! He is courteous and professional and knowledgeable. I highly recommend Rahman for all your service needs! More

The sales team (Tae and Stephanie) was easy and fair to deal with. It was obvious that their commitment was geared to a positive customer relationship and not just a transaction. I was very pleased. They g deal with. It was obvious that their commitment was geared to a positive customer relationship and not just a transaction. I was very pleased. They give car dealers a good name. More

I love the video showing the inspection and maintenance. The car was clean with a nice smell. The car was clean with a nice smell. More

Mr. Casateli was prompt,and very helpful I enjoyed the service appointment. Thanks Toyota team 🤓🎉 service appointment. Thanks Toyota team 🤓🎉 More